Wickes - Coventry Reviews 

I had a great experience with Nosheen at Wickes. She was friendly, helpful and very professional throughout. She took the time to understand what I needed, answered all my questions clearly, and made the whole process really easy and stress-free. Her customer service was excellent, and she went above and beyond to help.

Staff are amazing especially nosheen she took her time and gave me advice on what paints and woods lovely girl I hope to see her again

Always have the product I require, friendly and helpfull staff, good prices with my trade discount.
visit daily.
on one of my latest visits I found staff member Reena most helpfull in checking stock and locating product
so thanks to Reena

I was looking for some fire rated hinges and door handles. I ask a young lady who was stacking some shelves to assist me and she went out of her way to help me and she knew exactly what I was referring to which really impressed me. And in a different aisle I will looking for something to hold a door in place and the same lady approached me and said if she could help me again she was very helpful her name Shaz. She was very helpful because I'm only a DIY person who don't have a great deal of knowledge.

Excellent customer service from Freya. She knew exactly what I was describing, helped me get it on a cart and into my car. It was a pleasure to be on the receiving end of her outstanding customer service!

My kitchen designer Jade Mulvey made the experience of designing the kitchen so easy but without ever taking control. She was there to give advice when it was sought and worked out how to make my ideas fit into the space available. The end result is better than I had hoped for.

Really helpful staff at Coventry store. Thanks to Shaz and colleagues for making sure that I got the products I needed. She checked stock and it was brought to me from the warehouse, only a very short wait on. Great customer service, thanks!

Called in at wickes in Coventry this morning for some supplies for a job everything was easy to find and in stock as described on the app. Also picked up an item for click and collect which was waiting for me. Ian was very helpful.

Wickes Coventry
Always a pleasure to be served by Ian

Went into Coventry store to buy paint got great service from Krish

Jade was very helpful. Didn't waste our time. She quickly organised what we needed with zero fuss. What was appreciated was how simply she dealt with the replacement of damaged parts that were delivered to us. Many thanks.

Came in today for some compost and the guy loaded it into my car for me. Very happy customer

Nice big store and lovely showroom. Young lad helped me find what I needed

Lucy on the till was cheerful friendly and informative.

Absolutely amazing service from Jade Mulvey at the Coventry store
From start to finish she went above and beyond .. listened to what I wanted/ budget and was very helpful and knowledgeable designing the perfect kitchen for the space
sorted out an delivery issue and adding on extra units I needed
Nothing was too much trouble! Kitchen looks amazing!! And good quality!
Highly recommend to go to Jade if you thinking of getting a new kitchen

We recently had our new kitchen completed and couldn’t be happier with the whole experience. Rosey was fantastic from the very beginning – she was incredibly patient, really took the time to understand exactly what I wanted from my kitchen, and came up with some great suggestions that improved the overall design. She made the entire process feel stress-free and genuinely enjoyable.

Kenan from Kenan’s Kitchens was our project manager and installer, and alongside his colleague Mo, they created a dream kitchen for us. The workmanship was outstanding, and their professionalism was excellent throughout. Kenan was a great problem solver, kept me informed every step of the way, and made sure everything ran smoothly. We’re absolutely delighted with the end result and would highly recommend them to anyone looking for a new kitchen.

I’ve dealt with some frustrating companies over the years, but Wickes have managed to set a new low, not just in terms of service but basic human decency.
The issue itself should have been simple. The kitchen doors are delaminating, which is clearly a product fault and something that should be covered under warranty. The complication is that the property was inherited through a sale.
Instead of approaching this with even a shred of understanding, Wickes chose to hide behind process and paperwork. At one point they actually insisted that the deceased previous owner needed to authorise the warranty claim. Let that sink in. A company genuinely expecting a dead person to sign something off.

Even after this was explained repeatedly, there was no flexibility, no escalation and no attempt to apply any common sense. They simply closed the ticket without a second thought of the impact this has on the household.
Just rigid, scripted responses and a complete unwillingness to acknowledge the situation for what it is.
To make matters worse, they’ve then managed to wriggle out of it on a technicality via the ombudsman.
So not only do you get poor product quality and I also had to re-plumb every item connected to water, including taps, flexis and drainage (being qualified to do so), you also get a company that will do everything possible to avoid standing behind their warranty, even in circumstances where a bit of basic empathy would go a long way.
The doors are failing. The warranty should cover it. Instead, Wickes have chosen to prioritise loopholes over doing the right thing.
This isn’t just bad customer service, it’s a complete lack of accountability and compassion. For that reason I won’t be spending another penny with Wickes, even if it means paying more elsewhere. I’d rather pay extra than deal with a company that behaves like this when something goes wrong. At great expense I now need to order new custom built doors because Wickes don't use standard sizing like the rest of the industry.
If you’re considering a Wickes kitchen, ask yourself one question. If something goes wrong, do you trust them to actually help you? Based on this experience, the answer is a very firm no.

Very pleasant sales lady, listen to what I wanted and NO HARD sell

When I bought my kitchen from here in , February, I had nothing but a professional service straight from the start.
I was keen to have kitchen earlier than expected time frame and to my surprise I recieved a call about bringing it forward a week, Super happy!
My consultant Jade Mulvey was exceptional, a credit to the company. Nothing was too much trouble for this lovely lady, I made a few changes which she sorted promptly and when a few items had issues she sorted it straight away and kept me informed constantly. Every company should have a Jade!
Contemplating my bathroom next, I know exactly who to talk to. Well done!

I have just had a kitchen designed and fitted by Wickes Coventry. I highly recommend Jade Mulvey Design Consultant Coventry - she was outstanding in her design which is perfect for what i wanted, her suggestions were spot on and her patience was unlimited with my changes. She was always very quick to respond to emails and queries (even on her days off) and always greeted me with a smile even though i had made yet another change. Honestly i cannot recommend her enough if you want a new kitchen designed. My fitters were K P Carpentry, Kris and Saul who too were absolutley outstanding in their workmanship and work ethic and their fitting was to a really high standard and i would 100% recommend them to anyone looking to get a kitchen fitted.