My partner and I webt to visit B&Q Dartford a couple of times this week and recieved incrediblly poor service. Wickes Dartdord was a completely different experience. The staff were friendly, availa... See more
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I went to buy sealant, then my husband asked me to get some laminate flooring we had been discussing. I was unable to manage so I asked for assistance. Ayub was called and immediately helped me pick,... See more
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This is the second install from Wickes Dartford. We have already had a brilliant bathroom overhall which went very well and now it is the turn of the kitchen. Again Karen at this store d... See more
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We went into your Dartford branch for some paint. Even though the colour we were looking for is shown in your colour collection booklet the store was out of stock. To disappoint us even more was the s... See more
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Company details
About Wickes - Dartford
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
50 Overy Street, Dartford, Kent, DA1 1UP, United Kingdom
- +441322292828
4.3
Excellent
84 reviews
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5 stars for the Design and Installers, 3 stars for Wickes admin team.
The 5 Stars are for the effort and quality of service from Designer Karen and her colleague Alex in the Dartford Branch, and the local installation team VR Property Developers of Abbey Wood.
Karen was able to visit my home before the start of my project and discuss with me my requirements. I was able to openly discuss my wants and needs and received excellent guidance along with recommendations that I had not even thought about for the best solution.
She kept me up to date with excellent communication on the orders, pricing, installation and has provided me with great after care support. I would say she is a credit to the company, highly valuable and brings up the overall 5 star rating.
The installation was done by a local 3rd party contracted by Wickes. They were professional, highly skilled, hard workers, delivering the project on time. They kept the site contained and clean. Zara and Chris done excellent work.
The job was to completely gut and remove the old kitchen and bathroom, replace all the units and equipment, upgrade the electrical connections in the bathroom, relocate the sink and cooker, and tile the floor and walls. This was all completed within 2 weeks.
For Wickes admin team/project care team, my review is 3 stars. A lot of confusion, errors that needed correcting and hit and miss on the frequency and quality of communication. Luckily Karen was able to resolve all the issues from that side of the business.
21 May 2024
Unprompted review
Reply from Wickes - Dartford
Hi Muhid, thanks for taking the time to share this feedback, we are pleased to hear that Karen, Alex and the team done a great job with the design and install of your new Kitchen, we are sorry to hear there was some confusion from the care team, we will be sure to raise this with the relative teams in order to improve upon the service going forward. We appreciate you taking the time to let us know. RD
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