I feel I have to write to say a HUGE Thank You to two Awesome members of your team at the East Grinstead Store after our two visits in one day lol Please can you say thank you to Jake and Joe for t... See more
Company replied
Location
Switch locationLondon Road, Unit A Bridge Park, Felbridge Surrey, RH19 1QX, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very disappointed with our local wickes today. You have illegally advertised a product at the incorrect price, then argued to point about it, rather than apologising about it. And shame you don't ha... See more
Company replied
I needed advice on converting my bathroom to a walk-in shower or wet room. I booked online at Wickes and received an appointment the following day. Ryan Moore visited and gave me ideas I had not tho... See more
Company replied
Above and beyond.... I have to say that when you get great service from a National business like Wickes it needs telling! Louie at the Wickes store in East Grinstead was exceptionally helpful when we... See more
Company replied
Company details
About Wickes - East Grinstead
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
London Road, Unit A Bridge Park, Felbridge, Surrey, RH19 1QX, United Kingdom
- +441342328165
4.7
Excellent
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I feel I have to write to say a HUGE…
I feel I have to write to say a HUGE Thank You to two Awesome members of your team at the East Grinstead Store after our two visits in one day lol
Please can you say thank you to Jake and Joe for their cheerful and helpful service who helped myself and my elderly parents with heavy items and also assisted with them to the cars with no complaints. It’s so refreshing to see great customer service. Thank you Jake and Joe keep up the amazing work !!
27 July 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi Karen, We are absolutely thrilled to hear about your fantastic experience at our East Grinstead store! It's wonderful that our Jake and Joe provided such cheerful and helpful service, assisting with heavy items and even helping you to your car. We truly appreciate you highlighting their amazing work. - Sean
Excellent customer service
Didn’t know what I needed- Carl was amazing and sorted everything out for me
24 July 2026
Unprompted review
Reply from Wickes - East Grinstead
We're truly glad to hear Carl provided such excellent assistance. Your kind words are much appreciated. - AB
Above and beyond....
Above and beyond....
I have to say that when you get great service from a National business like Wickes it needs telling! Louie at the Wickes store in East Grinstead was exceptionally helpful when we required a large amount (probably 10x what they ordinarily stock) and made sure that he kept me updated as we progressed the order. He ordered the stock on the Wickes system and made sure the moment the stock landed he let me know. Louie, you're a STAR thank you. You made the difference, keep it up!
16 July 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi Georgina, Great to see your review about our colleague Louie in our East Grinstead store. We appriciate your review and your business.
Carl at the Felbridge branch of Wicked…
Carl at the Felbridge branch of Wicked went above and beyond with his exemplary customer service skills today. He couldn’t have been more helpful for us novice painter and decorators! Thank you Carl once again for all your help. We hope this review is shared with you. 😊
11 July 2026
Unprompted review
Reply from Wickes - East Grinstead
Hey Kez, thanks for your five-star review and I'm glad you enjoyed the service from Carl at our Felbridge store! - Dylan
Bathroom conversion
I needed advice on converting my bathroom to a walk-in shower or wet room. I booked online at Wickes and received an appointment the following day. Ryan Moore visited and gave me ideas I had not thought of before. Ryan was friendly, polite and very knowledgeable. I am due to attend an appointment at the store to see the layout on their CAD system when I will be given prices. So far I am impressed with the process.
5 July 2026
Unprompted review
Reply from Wickes - East Grinstead
We're so pleased to hear about your positive experience with Ryan Moore. It's wonderful that they provided such helpful ideas and made the process clear and efficient. We look forward to your in-store appointment! -AK
Ian at East Grinstead Wickes went above…
Ian at East Grinstead Wickes went above and beyond to help me source an item I desperately needed.
He was kind and helpful and had a great smile with it too.
26 May 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi, Ian. Thank you for taking the time to share your review with us. We're really pleased to see that Ian was able to help find the item you needed, providing great customer service. Thank you again for your kind feedback. - Scott H
Ian, Till staff
Ian, one of the employees in the till assisted us with kindness and professionalism.
22 May 2026
Unprompted review
Reply from Wickes - East Grinstead
We appreciate you sharing your feedback. We're glad to hear that Ian assisted you with kindness and professionalism. - AB
Great service from Ian at your East…
Great service from Ian at your East Grinstead branch
19 May 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi Stewart, Thank you for telling us about your visit to our East Grinstead store and about the great service you got from our colleague Ian. Thank you for your review and your business.
Really helpful
Ian was extremely helpful when I returned an item today. He went out of his way to advise us on the right products for our project and looked up various prices for me. Thank you!
27 March 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi Ella.
We appreciate you sharing your experience. We're happy to hear that you found our service helpful and received valuable advice during your return and project planning.- PP
Very helpful Sam.
25 March 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi Osman.
Thanks for taking the time to share your review, Great to hear sam was very helpful during your visit.- PP
Joe at the East Grinstead Branch was…
Joe at the East Grinstead Branch was very helpful and friendly. Thanks Joe
5 March 2026
Unprompted review
Reply from Wickes - East Grinstead
We appreciate you taking the time to share your positive experience. We're so glad that you found Joe helpful and friendly. -AK
Just wanted to say thankyou to
Just wanted to say thankyou to
The person called Bo , she helped me at the till to order 3 jumbo bags of shingle , and made it very easy to order and they turned up on time,
Thankyou again Bo
9 February 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi Danielle,
Thank you for sharing your feedback. We're thrilled to hear that your experience ordering with us was easy, and your delivery arrived on time. We appreciate your kind words about the service you received from Bo. -Ellysse
Superb service
I had a lovely encounter on Thursday where a young lady called Ella assisted me in finding the paint I needed for my garage. She was superb would recommend this wickes to everyone local !! Perfect service !!
5 February 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi Lucy, Thank you for sharing your feedback with us. It is wonderful to hear that Ella was able to provide excellent customer service and help you find what you needed. -SM
Can’t say enough about Sam who went…
Can’t say enough about Sam who went over and above when I came in at the weekend with my little boy. I’m not a DIY expert and she took my list and spent a good while helping me get everything I needed. Now that’s customer service. Thanks Sam. We really appreciate it.
24 January 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi, Scott. Thank you for taking the time to share your experience with us. We are really happy to see that Sam took the time to help you get everything you needed, providing great customer service. Thank you again for your kind feedback. - Scott H
From Ian as always helpful patient and…
From Ian as always helpful patient and knowledgeable
28 January 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi Keith, Thank you for taking the time to share your feedback with us. It is great to hear that Ian was able to deliver excellent customer service. -SM
Louie was very helpful and…
Louie was very helpful and knowledgeable. Recommended the right products and gave great service.
19 January 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi, Thank you for taking the tine to share your experience with us. It is fantastic to hear that Louie was able to provide excellent customer service and recommend the right products for you. -SM
Being a old aand disabled person .
Being a old and disabled person .
I know how difficult it would be to purchase my kitchen.
As soon as I met Danielle Stevenson she put my mind at rest.
She was kind professional polite and saw me though the whole process.
I changed my mind so many times but she was totally with me all the time.
What a lovely young lady.
Thanks 😊 an extreme service from Danielle.
Sue from East Grinstead.
12 January 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi, Susan. Thank you for taking the time to share your review with us. We are delighted to see that your design consultant, Danielle was kind and professional throughout, making any changes you required. Thank you again for your kind feedback. - Scott H
Fantastic and helpful staff
Really helpful young man named Nick saw me struggling to load bags of sand onto my trolly as I have weak wrists, came over with a big smile, took over loaded my trolly and then even pushed my trolly to my car and loaded my boot after I purchased the sand. Lovely lovely man. Really fantastic service.
9 January 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi, Janet. Thank you for taking the time to share your review with us. We are delighted to see that Nick was really helpful and friendly during your trip, providing an excellent experience. Thank you again for your kind feedback. - Scott H
Ian should be an ambassador for Wickes
Ian should be an ambassador for Wickes: he is by far the most helpful person l have ever encountered in a retail capacity. Five stars is insufficient for his dedication to the role and ensuring complete customer satisfaction and service.
8 January 2026
Unprompted review
Reply from Wickes - East Grinstead
Hi Richard, Thanks for taking the time leaving your review. We are happy to hear that Ian was able to help on your visit to your local Wickes store this is the kind of service we aim to achieve. Thanks again for the kind feedback. -JL
An excellent meeting with Danielle…
An excellent meeting with Danielle Stevenson regarding bathroom design. Very professional and creative, offering great solutions. Danielle took the time to understand all the issues - could not have wished for a better meeting.
19 December 2025
Unprompted review
Reply from Wickes - East Grinstead
Hey Adrian, thanks for your amazing review, and I'm delighted that Danielle was first class in our East Grinstead store throughout your bathroom design, enjoy your new space! - Dylan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.