Wickes - Edinburgh Reviews 131

TrustScore 4.5 out of 5

4.4

45 Stevenson Road, Murrayfield Edinburgh, EH11 2SL, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Kieran, his boss and his collegues helped me when I came with a gift card from my daughter. I wanted to buy 'Cotswold stone chippings' in major bags. Unfortunately, I am living 5 miles outside the rad... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend this wickes. I had an amazing worker called mith who helped me pick up the right tools i need and helped me get the correct lawnmower for my grass. his kindness mean everythin... See more

Company replied

Rated 1 out of 5 stars

Apologies if this is not Wickes fault but I just had a city sprint delivery man be most unhelpful. 3 packs of vinal flooring dropped off outside my stair entrance because "its against company policy t... See more

Company replied

Rated 5 out of 5 stars

I visited today to order cladding. What I wanted was not all in stock but with help from Annie my problem was resolved, and my full order will be delivered next week. Thank you so much for your assist... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Edinburgh

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • 45 Stevenson Road, Murrayfield, Edinburgh, EH11 2SL, United Kingdom

  • +441313460541

4.4

Excellent

TrustScore 4.5 out of 5

131 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Workers

I would highly recommend this wickes. I had an amazing worker called mith who helped me pick up the right tools i need and helped me get the correct lawnmower for my grass. his kindness mean everything as he didn't rush or make mistakes while trying to show me the right tools. Great place and great workers :)

3 June 2026
Unprompted review
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Reply from Wickes - Edinburgh

Hi, Chris. Thank you for taking the time to share your review with us. We're delighted to see that Mith was able to help you get the correct lawnmower, providing excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Wickes made an impossible issue possible

Kieran, his boss and his collegues helped me when I came with a gift card from my daughter. I wanted to buy 'Cotswold stone chippings' in major bags. Unfortunately, I am living 5 miles outside the radius where Wickes Edinburgh usually delivers. (I got a delivery by Wickes about 5 years ago. Maybe, the radius was wider then.) Thanks to Kieran's boss and Kieran's efforts, I will have a delivery in 3 days. Thank you all so much. I got a surprise one day later, the delivery came two days earlier than announced. Thank you again Wickes-team.

3 June 2026
Unprompted review
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Reply from Wickes - Edinburgh

Hi Margit,

We are so happy to hear about your positive experience and that we could arrange your delivery. We appreciate you sharing your kind words and are glad our team could help! -Ellysse

Rated 5 out of 5 stars

Mark was very good no pressure into…

Mark was very good no pressure into buying the most expensive bathroom had in my head what I wanted my bathroom to look like he brought it to life can’t wait until it gets done mark was very good

1 June 2026
Unprompted review
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Reply from Wickes - Edinburgh

Thanks for taking the time to leave your review. We're so glad to hear Mark helped bring your vision to life without pressure. We appreciate your kind words. -AB

Rated 5 out of 5 stars

I visited today to order cladding

I visited today to order cladding. What I wanted was not all in stock but with help from Annie my problem was resolved, and my full order will be delivered next week. Thank you so much for your assistance and patience 😀

1 June 2026
Unprompted review
Wickes - Edinburgh logo

Reply from Wickes - Edinburgh

We're so glad Annie could assist you with your cladding order! We appreciate your kind words and patience. -AK

Rated 5 out of 5 stars

Bob was very helpful when i visited the…

Bob was very helpful when i visited the Edinburgh store this week. He helped me with my order and helped me get a Trade Pro card.

21 May 2026
Unprompted review
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Reply from Wickes - Edinburgh

We're so glad to hear that Bob provided excellent assistance with your order and Trade Pro card. Thank you for sharing your positive experience! - AB

Rated 5 out of 5 stars

Handy store with nice staff

So handy having this DIY store in the city when so many are now at out of town locations.

Always easy to find what I want.

Friendly and efficient service from Pranitha on the tills. 😊

23 May 2026
Unprompted review
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Reply from Wickes - Edinburgh

Thanks for taking the time to leave your review. We're so glad our city location is convenient for you and that you always find what you need. We appreciate your kind words about Pranitha! - AB

Rated 5 out of 5 stars

Store manager Bob

Store manager Bob was very helpful in setting up a business account and was very helpful with his knowledge around the store

26 May 2026
Unprompted review
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Reply from Wickes - Edinburgh

Hi Sean,

It's wonderful to hear that Bob was very helpful and knowledgeable while setting up your account. Thank you for sharing your experience with us. -Ellysse

Rated 5 out of 5 stars

Great customer Service in store

Many thanks to Morton, who went out of her way to make sure we got what we were looking for at the best price possible.
Friendly, knowledgeable, helpful service. 5 stars.

10 April 2026
Unprompted review
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Reply from Wickes - Edinburgh

Hi, we are so glad to hear you had such a positive experience with us. We truly appreciate your wonderful feedback! -LR

Rated 5 out of 5 stars

Fast service

Fast service. Pranitha was friendly and prompt with my order.

21 May 2026
Unprompted review
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Reply from Wickes - Edinburgh

Hi Marc, thank you for taking the time to share your experience. we're glad to hear you received fast, friendly service. Thank you! -LG

Rated 5 out of 5 stars

Found what I needed

Found what I needed, quick and friendly checkout at the tills with Pranitha.

21 May 2026
Unprompted review
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Reply from Wickes - Edinburgh

Hey Andrew, thanks for your five-star review, and I'm glad you got what you needed in our Edinburgh store! - Dylan

Rated 5 out of 5 stars

Annie was very professional in the product selection

Annie was very professional in the wicks till. She was patient and helpful, always helped us to solve problems.

21 May 2026
Unprompted review
Wickes - Edinburgh logo

Reply from Wickes - Edinburgh

Hi Joanna,

We're delighted to hear Annie was professional, patient, and helpful. We appreciate your kind words and feedback. -Ellysse

Rated 5 out of 5 stars

Pranitha is amazing!

Pranitha is amazing!!
She’s patient, professional and provided exceptional service even during a rush. Good stalk at the store. Would highly recommend to everyone.

13 May 2026
Unprompted review
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Reply from Wickes - Edinburgh

Hi Dinesh, We're so happy to hear that Parintha provided exceptional service! We appreciate you recommending us. - Sean

Rated 5 out of 5 stars

Always pleasant staff.

Always pleasant staff.

13 May 2026
Unprompted review
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Reply from Wickes - Edinburgh

Hi Emily, Thank you for your kind words, we love to hear that you find the staff to always be pleasant. -Sean

Rated 5 out of 5 stars

Pranitha is a great employee DESERVES A…

Pranitha is a great employee DESERVES A RAISE GIVE IT TO HER !!! she’s so sweet and helpful

13 May 2026
Unprompted review
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Reply from Wickes - Edinburgh

Hi Madeleine, Thank you for your five-star review. We are pleased that you found our colleague Pranitha offered you a great service. We appreciate your review and your business.

Rated 5 out of 5 stars

pranitha

pranitha, has great customer service she’s made my day

13 May 2026
Unprompted review
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Reply from Wickes - Edinburgh

We appreciate you sharing your experience with us, Jamie. We are happy to hear that you received great customer service from Pranitha, and that it made your day. - Andrew

Rated 5 out of 5 stars

Great store

Great store - it’s like Lows /Homedepot in US. The employees were friendly and helpful.

13 May 2026
Unprompted review
Wickes - Edinburgh logo

Reply from Wickes - Edinburgh

Hi Keewi, We're happy to hear that you enjoyed your experience in our store. We appreciate your positive feedback and are glad our employees were helpful. - Sean

Rated 4 out of 5 stars

Very helpful staff who asked to help.

Very helpful staff who asked to help.
Very engaging.
Product available.

13 May 2026
Unprompted review
Wickes - Edinburgh logo

Reply from Wickes - Edinburgh

Hi Anthony, Thanks for taking the time leaving your review. We appreciate that our staff were helpful and engaging, and that the product was available. Thanks again for the kind feedback. -JL

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