Wickes - Hendon Reviews 

As a builder, I’ve been to plenty of suppliers over the years, but the Hendon Wickes store really stands out. The layout is spot on, and they always have the materials I need, whether it’s timber, fixings, or tools. Saves me a lot of hassle when I’m on a tight schedule.

The staff here are brilliant—proper helpful and know their stuff. No faffing about or giving you the runaround; they get straight to the point and make sure you’re sorted. They’ve clearly been well-trained, and it shows.

The manager deserves a special mention. You can tell shes got everything running like clockwork. Hands-on, approachable, and genuinely seem to care about making sure both trade and DIY customers get what they need without any hassle. It’s rare to see that kind of leadership.

I’ll definitely be back, and recommend this Wickes to anyone in the trade.

Customer care top notch! Friendly and knowledgeable staff designed our fabulous kitchen, which we love! Organised everything and even helped us with the colour scheme. Would highly recommend!

As a property developer with a trade account, I regularly buy from Wickes. Last Friday, I went to Cricklewood for weatherproofing tape, which online showed 5 in stock. Only one was available, damaged and heavily taped, though they assured me it was just the box. When I opened it, the product inside was gooey. I took it to the West Hendon branch for a refund, hoping to find an undamaged replacement. They refused to refund the damaged goods even though it was stated “damaged” on the invoice. Furthermore Despite the website showing 14 in stock, they had only two, both damaged. Worse, the staff and manager were rude. My issue with Wickes is less about inventory inaccuracies and more about poor customer service and rude staff.

Dwayne was a great deliver guy and NM made sure we have everything we ordered

The team at Hendon are always so helpful and friendly.

Thank you Niamh (Hendon branch) for organising the quick and efficient delivery of my ladder. The item arrived in good condition and is working well.

Hi Team,

* order number

- 259757

* Details of your complaint with supporting photos

- I bought my kitchen from Wickes 6 years ago and had some problems back then, so they gave me credit. When I tried to use it later, they said it had expired. My wife and I have decided to extend our kitchen, so I went to Wickes again to buy extra cabinets. I need to understand your return policy. What if I order something extra or realize it is not needed?

- Please note the store has only agreed to return the items that were ordered extra by the team member. Please do not misunderstand me; she was a lovely woman. However, I was not told that I would not be able to return any extra or unnecessary items.

- Below items I do not need:

* 147939 CAMD GREY 2.6m Modern Cornice/Pelmet (only need one, but three were ordered)
* 147940 CAMD GREY 2.6m Plinth (only need one, but two were ordered)

* Actions you’d like us to consider

** Return it and get refund or Exchange it with different items or give me credit to use it in future

148026 CAMD GREY 18mm Decor Wall End (1 item)

148022 CAMD GREY 18mm Decor Base End (2 items)

147939 CAMD GREY 2.6m Modern Cornice/Pelmet (only need one, but three were ordered)

147940 CAMD GREY 2.6m Plinth (only need one, but two were ordered)