Wickes - Hinckley Reviews 

115
TrustScore 4.5 out of 5

4.7

Sword Drive, Hinckley Leicestershire, LE10 0GL, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ash, the operations manager, was a great help at the Hinckley store, polite, very helpful and went above and beyond to assist. He helped me load a bulky order into my car with no issues. He guided me... See more

Company replied

Rated 1 out of 5 stars

The elderly woman at the till was shocking, she is customer facing for gods sake! Never spoke she looked like she never wanted to be there. Nice store been going there for years, never really write re... See more

Company replied

Rated 5 out of 5 stars

The design consultant Sandhu was extremely helpful when he came to my home to discuss new kitchen cabinets. I didn’t feel pressured into buying something I couldn’t afford. When I went into the store... See more

Company replied

Rated 5 out of 5 stars

I was unable to locate what I was looking for today 9/8/26 at the Hinckley store. When a store assistant called Sarah came to help me, she went over and above to ensure I got what I came in for, the s... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Hinckley

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Sword Drive, Hinckley, Leicestershire, LE10 0GL, United Kingdom

  • +441455613385

4.7

Excellent

TrustScore 4.5 out of 5

115 reviews

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4.7

All reviews

(115)

14,208 reviews in the last 12 months

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Rated 5 out of 5 stars

Kitchen and bathroom design …

Harkunwar Sandhu What a fantastic meeting to discuss kitchen and bathroom renovation/design. Informative, gave options, ideas, absolutely knew his stuff. Well done Harkunwar, Wickes are lucky to have you 😊

14 April 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi Julie, We're happy you found the meeting with Harkunwar Sandhu to discuss your renovation/design informative and helpful. It's great to hear that the options and ideas provided met your needs. Thanks for your positive feedback! - Sean

Rated 5 out of 5 stars

Brilliant start to our kitchen journey…

Brilliant start to our kitchen journey with Sandhu, great guy who has put a lot of time and effort already into creating our dream kitchen.
Would highly recommend, excellent customer service.

22 March 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi, Karen. Thank you for taking the time to share your review with us. We're delighted to see that your design consultant Sandhu took the time to create the kitchen of your dreams, whilst providing an excellent design service. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Brilliant store

Brilliant store, friendly team, click and collect is mega fast 👍

23 March 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi N Mackers, We appreciate you taking the time to share your positive experience. We are so glad you found our team friendly and click & collect fast. -LC

Rated 5 out of 5 stars

Brilliant from start to finsh.

Brilliant from start to finsh.

Came out for a home visit to design our kitchen , design was back quickly for us to review and change if needed.

The whole process was easy from start to finsh Order arrived when scheduled.

Highly recommend..

20 March 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi, Declan. Thank you for taking the time to share your review with us. We're really pleased to see that you found the design process brilliant from start to finish. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Super help

Currently having to walk with a stick so moving around is tricky. Asked young man in store if he could help me find a bracket. His name was Chris (Hinckley branch) and he was clearly cracking on in the store filling shelves but didn’t hesitate to go find what I needed. Thank you. Lucky to have good employees like Chris.

3 March 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi Phil, We're happy to hear that a team member was able to assist you during a difficult time. We appreciate you acknowledging their helpfulness and thank you for your positive feedback. - Sean

Rated 1 out of 5 stars

I have just been to the Wickes in…

I have just been to the Wickes in Hinckley and have never Meet such miserable and unpleasant staff I asked a woman the price of a box of tiles she replied isn’t it on the box I wouldn’t have asked. If it was she couldn’t help me and I would have to look in the shop for them which I did went back to checkout different woman she was not happy there was no code on the tile I had to walk back and carry one of the large tiles back when I got there she just replied I have found it went to pay no please thank you just a dirty look if these two woman don’t want the job why don’t they leave I’m sure plenty of others would be glad of a job without customers there wouldn’t have jobs I will not be returning there again even my husband said how unhelpful and rude they were

2 March 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi, Susan. Thank you for taking the time to share your review with us. We are sincerely sorry to learn that you are not happy with the customer service you received in store. This isn't the kind of service we expect to see. I have sent you a request for more information, so I can look into this for you. Thank you again for your feedback. - Scott H

Rated 5 out of 5 stars

I went in today to find some ceramic cartridges

I went in today to find some ceramic cartridges, the team in the store are so helpful.

Big shout out to Peter (I think his name was)

22 February 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi, Taylor. Thank you for taking the time to share your review with us. We're really happy to see that Peter and staff were helpful during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Excellent customer service from Dave @…

Excellent customer service from Dave @ wickes Hinckley
Really helpful advice.
Thank you Dave

10 February 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi Carol,

It's great to hear you received excellent customer service and helpful advice from Dave. We appreciate your kind words and feedback. -Ellysse

Rated 5 out of 5 stars

Adding to my kitchen with extra units…

Adding to my kitchen with extra units after an extension was made very easy with the help from Karen at the Hinckley store. She went the extra mile to help me source the appropriate units and accessories that I needed. Excellent customer service, would definitely recommend.
Date of experience Dec 25 & Feb 26

7 February 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi Sharon.

We appreciate you taking the time to share your experience at the Hinckley store. We're happy to hear that you received excellent customer service and that our team member was helpful in sourcing the units and accessories you needed.- PP

Rated 5 out of 5 stars

Thank you Yussuf

I had a very positive experience with Yussuf in designing our kitchen
Helpful and understanding.
We also got an amazing discount as we ordered in January
We can't wait till March when all comes together
thank you

18 January 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi Wendy, Thank you for taking the time to share your feedback with us. It is wonderful to hear that you had such a great design experience with Yussuf! -SM

Rated 5 out of 5 stars

Thank you David

I often go to Wickes Hinckley and whilst all the staff are friendly and good there is one member of staff called David who is always extremely happy and friendly. He is a great advocate for Wickes and really deserves a huge shout out!

7 February 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi Ian, Thank you for taking the time to leave your feedback. It is wonderful to hear that you received such excellent customer service from David and the rest of the team at our Hinckley store! -SM

Rated 5 out of 5 stars

David is very polite helpful and…

David is very polite helpful and friendly makes you feel welcome to the store he also gives outs hints and tips that are always very useful, he genuinely is a nice polite and friendly employee and is a credit to your store

7 February 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi Dionne, Thank you for taking the time to share your feedback with us. It is wonderful to hear that David was able to deliver excellent customer service while helping you in store!

Rated 5 out of 5 stars

Sandhu at Hinckley was very helpful in…

Sandhu at Hinckley was very helpful in designing our bathroom to maximise the space available he answered all questions and gave good advice, many thanks

24 January 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi Laura, Thank you for taking the time to share your feedback with us, We are happy to hear that Sandhu was able to give you advice and answer all your questions! -SM

Rated 5 out of 5 stars

Project could not have gone better.

Our kitchen project could not have gone better from start to finish. Sandhu was so helpful and knowledgeable when doing our design, making suggestions and helping us choose the colour most suitable for our kitchen. Our fitter Andy Bubb was brilliant, he was meticulous, and cleaned up regularly and obviously takes a pride in his work. We cannot fault the service we received from Wickes Hinckley, and would highly recommend.

3 February 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi David Forman, We appreciate you sharing your experience. We're happy to hear that Sandhu was helpful and knowledgeable when designing your kitchen and that the fitter Andy Bubb was brilliant, meticulous, and took pride in their work. We appreciate your recommendation! -LC

Rated 5 out of 5 stars

Buying a kitchen at Hinckley Wickes Our experience of choosing a kitchen at…

Our experience of choosing a kitchen at Wickes has been very enjoyable. This has been made even more so by the design consultant Harkunwar Sandu who has made the whole process exceptionally easy. He has been extremely helpful with every aspect and my wife and I have been impressed with his helpful and friendly manner.

29 December 2025
Unprompted review
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Reply from Wickes - Hinckley

Hi Keith, we appreciate you sharing your feedback with us. We're happy to hear that you found choosing a kitchen enjoyable and that the process was exceptionally easy. It's great to know that you were impressed with the helpful service. -LG

Rated 5 out of 5 stars

Kitchen design

Sandhu was brilliant in helping to design my new kitchen. Helpful, knowledgeable and friendly - would highly recommend!

23 January 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi George,

Thank you for sharing your feedback with us. We're delighted to hear that Sandhu was helpful, knowledgeable and friendly while helping you design your new kitchen. We appreciate your recommendation! -Ellysse

Rated 5 out of 5 stars

Always come to this Wickes as it is my…

Always come to this Wickes as it is my local store.
Today I had an amazing experience here with the customer service, Nat helped us above and beyond.
I came with my father in law who had a quite a big list and without Nat getting the stuff would have taken three times longer probably. Nat helped us above lot.
Thank you so much!

22 January 2026
Unprompted review
Wickes - Hinckley logo

Reply from Wickes - Hinckley

We're so happy to hear that you had such a positive experience in our store. It's great to know that Nat was so helpful and made your visit easier. Thank you for your kind words! -AK

Rated 5 out of 5 stars

Really positive experience with Yussuf…

Really positive experience with Yussuf in designing our bathroom. He was super patient, helpful and had some really good ideas. I’d highly recommend him and Wickes for bathroom design

17 January 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi, Linda. Thank you for taking the time to share your review with us. We are really pleased to see that Yussuf provided a really positive design experience. We also are happy to hear that Yussuf was patient and helpful whilst suggesting some great ideas for your new bathroom design. Please do keep us updated on your project. Thanks again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Very helpful and understanding

Very helpful and understanding, showed us all options of kitchens we could have, very friendly

14 January 2026
Unprompted review
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Reply from Wickes - Hinckley

Hi Simon, Thank you for sharing your feedback. It is great to hear that you had a positive experience in-store! -SM

Rated 5 out of 5 stars

Karen is really helpful and…

Karen is really helpful and knowledgeable and has endless patience. We changed our bathroom design several times and her advice is greatly appreciated, especially when trying to work to a budget

7 January 2026
Unprompted review
Wickes - Hinckley logo

Reply from Wickes - Hinckley

Hi customer, we appreciate your feedback and are so glad that our advice was helpful while designing your bathroom within your budget. We're happy to hear that you found our team member patient and knowledgeable. -LG

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