Wickes - Leeds Reviews 50

Thank you for another great customer service experience from Karl. He’s always so helpful when we come down- whether it’s helping us choose products, lifting things to the car or with DIY advice. Thank you again for always going the extra mile!

I’ve had consistently great experiences at Wickes a lot of it due to Karl, one of the managers. He is always incredibly helpful, approachable, and goes out of his way to make sure everything runs smoothly. His friendly and positive attitude really stands out and makes a big difference when you’re shopping or need advice.

It’s clear he genuinely cares about customers and takes pride in providing excellent service. Nothing ever seems like too much trouble for him, and he always makes you feel welcome and valued!

I had a great experience at Wickes thanks to Stephen. He was incredibly helpful, knowledgeable, and took the time to make sure I found exactly what I needed. His advice was clear and practical, and he went above and beyond to assist me. It’s not often you come across customer service this good, and it really made my visit much easier. Thank you, Stephen, for the excellent help!

Always had a good experience using this branch of wickes and Karl in particular has always been extra helpful

Visited the Roundhay Road store for some doors, Pam was very helpful and accommodating. Good customer service, definitely recommend. John

Poor customer service. No idea, when will I get the kitchen design!

Honestly the worst company I have ever dealt with.
1. I was not made aware at the point of sale that the price quoted did not include the tiles for the floor and walls or the decorating.
2. My installer didn't turn up on the first day, did half a day on the Tuesday, full day Wednesday and half day Friday and Saturday. The work was clearly rushed and I have been chasing for it to be resolved ever since.
3. I had to get the installer back out as the showers screen was leaking (and still is) the ceiling panels were filthy, the bath wasn't fitted properly, the extractor fan didn't work, the skirting boards and other woodwork had not been sealed and the sink was cracked.
4. He came round and fixed the bath and sink and caulked the top of the skirtingboards which are now sticky and dust is stuck all over it. When I asked why it was sticky he said it needed painting....
5. I'm still not happy with the finish of the bathroom. It looks grubby and I have been in a constant battle since December to have this fixed.
6. I am being passed between the installer, the customer service team and my original salesperson, all of which are not prepared to help.
7. It seems the snagging issues are my responsibility as they are classed as decorating and not included in the quote. If only I could add pictures to this review so people could see the state it has been left in.
8. I have had several emails chasing me for a response yet it is me that is waiting for a response. Seems the 3 individuals are not in contact with each other and I am having to be the go between but yet being chased by the others for a response (of which I am yet to receive from the others)

I would never use this company again. Avoid at all costs.

I attended for my appointment but the person I was to talk to had not attended work due to a broken down car.
No ema il to let me know so a wasted journey.

We use wickes at roundhay Rd leeds 8
We use this place because they are so friendly, Helpful.
Carl is one of the managers there, he is a diamond to your company if you had more like him your profits would sore
Can't speak highly enough of this man.
The rest of the staff are brilliant too

Use wicks all the time the staff are really friendly and welcoming Karl is always there to help with a welcoming smile always recommend wicks to customers fantastic staff

Went into the store to describe an issue with an oven bought as part of a complete kitchen. Krystina was fabulous, gathered all of the relevant details and will investigate further

I visited the Wickes store in Leeds, Roundhay on Saturday 31st January and spent time in the kitchen showroom with Sara. From the start, she was friendly, professional, and really easy to talk to. She arranged a measuring appointment and a follow-up design visit to the showroom straight away.

The measuring service was excellent. Sara took her time to make sure she captured every detail needed to create the right design. During the visit, she was polite, thoughtful, and made me feel completely at ease. I have a leg injury, so I couldn’t (and didn’t want to) stand for long while she worked, and she was very considerate and happy to let me sit and rest while she got on with everything.

A couple of days later, I returned for the design appointment, and it was fantastic. She had clearly listened to my requirements and created a design that was perfect for my small galley kitchen. The layout makes much better use of the space, organises the units and appliances brilliantly, and stays within my budget and personal taste we had discussed.

Sara really went above and beyond to make sure I was happy with every detail. The service was outstanding, and she’s a genuinely lovely person to work with. I wouldn’t hesitate to recommend her.

Consultant didn’t seem interested in helping, more focused on their next appointment and trying to get us out in a rush. Didn’t listen to what we wanted and was some what designing products in that we didn’t want

Been doing some DIY at home needed some strip wood on TWO separate occasions two different sizes of wood. checked online 12 items on stock. Arrived in store no stock available. Should have just gone to selco.

Whenever I go the store the staff are so helpful. Today Karl took the time to answer my query despite being obviously busy and then helped out when my gift card wasn’t working. Hamza was also very pleasant on the till (sorry I caused you problems!)
The female member of staff (sorry I can’t remember your name) has also helped me on numerous occasions.
Thank you all.

Second day wasted waiting in for a delivery. Why bother telling me your going to deliver when you knew full well you had no intention. What an absolute joke of a company.

Sara Mendoza, design consultant for my new kitchen install. She is really kind, friendly and smiles help a lot with home visit to measure and make sure everything looks good to design and always check if I satisfied. Kitchen install can be so stressful because new boiler install but she just able to adapt make kitchen look so good. I want to saying thanks very much for your time and service.

I truly don't know why I ever went back to the Roundhay Road store in Leeds after my last visit when none of the staff new what a split pin was. On this occasion I wanted a short piece of push in plastic pipe. I was somewhat surprised that I had to purchase a 4 meter length but it wasn't very expensive so such is life. My problem was that it was clearly not going to fit in my car. At the checkout I asked if I could borrow a saw to cut it in half. I was told that I would have to buy a saw, take the pipe outside and cut it in the car park as they were not allowed to cut anything on the premises. What sort of hardware store doesn't have a saw somewhere on the premises that could be used, and as for not cutting anything on the premises, well that beggars belief. I truly hope that I never have to enter the store again.

Confident friendly but professional staff

Keighley H. Oct 2025

My wife and I visited Wicks at Roundhay, to look for a new bathroom. We spoke to James, one of the advisers .
He was very friendly and helpful . While helping us to plan our bathroom, James listened to our ideas,and answered any questions we had in a patient,and knowledgeable manner. He also took the time to offer us some good alternative products , based on good customer reviews and aesthetic value. Thank you James for your help. We look forward to having our bathroom fitted.