Wickes - Leicester Thurmaston Reviews 

Always enjoy shopping at Wickes mainly because the customer service is fantastic. Rahman stayed with us for a long time helping us with every single detail we needed. Employees like this make the experience 10/10. Thank you Rahman 👍

My experience was a 5 star experience because of one lady- SHARON, she was kind, gave me a lot of helpful advice on tiles and was just overall a genuinely lovely lady who is exceptional at customer service. Thank you Sharon

Dan helped us pick out the perfect shade of paint and explained how it’s all done when it was difficult to find help!

I contacted Tom at Wickes as part of their community projects to try and gain products to support our school Outdoor Play and Learning project. Tom was in touch within 24 hours and the products were collected with no problem. Excellent customer service, very efficient and would definitely recommend!

I had been waiting 6 months for the bathroom I paid for to be installed.

After a load of issues (all of which were my fault according to customer services), a fitter was assigned and finally, we have the bathroom we paid for. The fitters did a good job too.

The only problem now is that I have been waiting nearly 2 months for Wickes to issue a refund for all the work we paid for but didn't have done.

I have contacted them many times and still hear nothing from them.

It's one issue after another with Wickes...

Please give me back the money you owe me!

Good customer service, two staff Rich/Duane were great in getting my tiles from the back as soon as they had been delivered into store. Unsure of the date just know it was a Friday a few weeks back.

Just purchased another load of paint from Wickes, Thurmaston.
A very BIG thank you to Dan! Not only was he very helpful he additionally threw in a couple of suggestions which were so helpful!
Thank you, Dan!

Had an issue with pannelled wall slats.
Spoke to Tom over the phone who just got it from the moment i told him.
Dealt with the issue superbly. Very customer focussed but also logical in his approach. Left me as a happy customer and i can carry on spending 100s at wickes!
P.s.this level of service stands above other retailers that you'd expect to do more.
Top man Tom
Thanks for all your help

Outstanding service from Sharon at Wickes!

We would like to say a huge thank you to Sharon for all her help when we were choosing and purchasing our flooring and tiles. She was incredibly patient, friendly and knowledgeable throughout the whole process.

Sharon took the time to explain everything clearly, including the different services available and how we could make the most of the discounts to get the best possible deal. She never rushed us and made sure we fully understood our options before making any decisions.

She genuinely went above and beyond to help us, and her customer service was exceptional from start to finish. It’s rare to come across someone who puts so much effort into making sure customers are happy.

Thank you again, Sharon you were brilliant and made the whole process so much easier! Wickes are lucky to have you!

Thanks to Dan, Liv & Rhys for helping me out with my colour mixing! Extra thanks to Dan for answering my questions and helping me with my search for the perfect colour three days in a row! 🌟

Adam at the Thurmaston store was really efficient and helpful when guiding us on our bathroom order. Service with a smile, highly recommended

Decided to redecorate the bathroom 3days before going away.(mistake number 1)
We first decided on using B&Q for our paint and DIY needs..(mistake numer 2)..after being messed around being told to tour the stores of Leicestershire for different(poor quality) products.

I was about to give up when I rang Wicks in Thurmaston, I think I spoke to Rich first and heard Rhys in the background helping.
Nothing and I mean nothing was a problem for these guys. Finally got the answer that B&Q and Ai couldn't answer that took about 2 days, it took Rich and Rhys less than 5 minutes with answers.
Drove to the store pretty much straight the way, where when ordering my paint Rich was walk towards to counter and said the name of the paint and we had a friendly chat, that right there!! is customer service at its very best!!

I can't thank Rich & Rhys enough. They saved the bathroom, hoilday and my relationship 🤣

I hope they are rewarded as they are a massive plus to the busy. Now I will not go anywhere other that Wicks because of these 2.

Thank you once again.

Quick efficient and friendly service from Tom

I have visited Wickes many times recently as I’m carrying out a full renovation of my new house. Overall, the staff have always been friendly, helpful and willing to assist.

I would especially like to thank Trish at the Leicester Thurmaston store for her help with mixing paint for me. She was incredibly kind, patient and helpful, and made the whole process so easy.

Thank you, Trish, for your excellent customer service! It’s really appreciated. 😊

I asked a question to Rhys and I did not a proper response as he was on his phone messaging instead of working so I went to Olivia and she was super helpful and pointed me in the right direction and helped me make a tough decision

Thank you Sharon, your assistance today was so appreciated. You didn't rush me, and it felt like you genuinely cared, again thank you

Wickes are ok but they have a policy that if you pay for items via gift card and then top up with cash payment they will not refund cash payment if you return an item but reissue another gift card thereby forcing you to shop there again! Most unhappy with this policy since the stores is miles away and I can't use the gift card online. You have to go to the store to use it. So antiquated.

Dan, the man serving was really helpful with getting me the stuff I needed and helped with loading up the car, without making me feel bad. Really helpful service. Thank you.

The operations manager was really helpful. I wanted some shelving for my office space and he showed me all the options. I think his name was Tom.

Great service from my local Wickes store in Thurmaston. With the help of a young manager with glasses (forgot his name) I was able to get everything I needed for a shed base for my new home. Thanks