Wickes - Maldon Reviews 

Initially all went well , Edith was lovely and very knowledgeable and worked tirelessly to design our bathroom .
The deliverys came in dribs & drabs & was either short delivered or wrong.
Darren our fitter was lovely , trustworthy clean and tidy .
Took a little longer that I thought - 3.5 weeks completion . On the last day the last thing to go in was the bath and Darren noticed a 3 inch crack at the top . It was reported to Mark & Edith at the store & via online customer services . Darren & Mark said it was a manufacturing fault and would get a new one ordered but Darren was starting a new job . For quickness I got a outside company in to repair, fill and ask the crack , customer service asked to see the invoice but was never compensated , the sealant started peeling away , was told it’s not guaranteed but I expected it to last longer than 6 weeks - fitter was sent to reseal.
After spending £10k plus I’m disappointed in the after care from the store and customer services .
The overall quality of the bathroom products are a bit naff , the shower door seals are cheap and nasty and fittings already split
Wish I’d gone with a little independent company rather than a big name like Wickes .

I bought a kitchen Sofia kitchen from the Maldon branch.Edith at the store planned my kitchen and we went for the 2 year interest free credit.All going smoothly, delivery service was great too.
Then Imy fitter started to put the kitchen together, this is where problems occurred.
I had a fault in the pattern on one of my work surfaces,however I only needed 2 as actually was longer than advertised. I had 3 reels of workspace tape which I also didn't need as they came in the price of the work surfaces.I had 2 tall doors covering a beam into an extention, this are too tall and can't close.
My pelmets don't fit as ceiling too low too.
So I contacted the branch on the phone and via email 12 times to be told no refunds.
I find this unbelievable as clearly I have faulty products and products not required.
I called Customer Services to be told they can't help,I must contact the store to sort out.
So I am left with a pile of boxes totalling £700 not needed,in complete resalable condition,not opened at all.
To then be expected to order myself the correct doors/side at my own expense.
Wickes will quote you their "no refund policy" as you sign 3 pages of T&C before you leave,but like most people you sign and go as you are exhausted from being in the store for hours.
I expected more from Wickes as their after service is not acceptable.
I await a 13th email sent this morning as no one ever picks up the phone.
The store is over a hour away and really don't want the inevitable confrontation that would go on in the store.
I just want my kitchen complete and the unwanted items refunded off my finance.
Not too much to ask after spending 7.5k?
I await a response from Wickes before I get legals involved.
Happy Monday