Wickes - Newmarket Reviews 

120
TrustScore 4.5 out of 5

4.5

Willie Snaith Road, Newmarket Suffolk, CB8 7TG, GB


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Rated 5 out of 5 stars

Billie was extremely helpful planning our bathroom projects and found us an amazing bathroom fitter. We are very happy with the result, thank you Billie

Company replied

Rated 5 out of 5 stars

Visited the Newmarket store today and wanted to know about delivery. Hasan was extremely helpful. We went round showing him the products we required. He took photos of prices and advised us to do the... See more

Company replied

Rated 1 out of 5 stars

Following my neighbour's house fire damaging my fence panels I placed a test order for 2 new ones online. The panels were sent from Wickes Newmarket branch. One was ok, the other had several slats bow... See more

Company replied

Rated 5 out of 5 stars

At Wickes in Newmarket, where we went to plan our kitchen, we were served by Nick. I must recommend Nick, he is a man of his word, he accommodated us with everything, answered our questions, even afte... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Newmarket

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Willie Snaith Road, Newmarket, Suffolk, CB8 7TG, United Kingdom

  • +441638389590

4.5

Excellent

TrustScore 4.5 out of 5

120 reviews

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4.5

All reviews

(120)

13,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Served by hasant on the paint machine

Served by hasant on the paint machine, very friendly and knowledgeable. Excellent service.

8 February 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hi Ellie, Thanks for taking the time leaving your review. We are happy to hear that the service you received on the paint you needed at the paint mixing service was excellent. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Hasant was very polite and helpful

Hasant was very polite and helpful

7 February 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hi Katherine, Thank you for sharing your experience. It is wonderful to know that Hasant was able to delivery quality customer service! -SM

Rated 5 out of 5 stars

Wickes Newmarket is an asset to the…

Wickes Newmarket is an asset to the town. Well stocked, great variety and the staff are all really pleasant, willing to help and friendly. A particular mention to Danny - a gentleman: restores one’s faith in shopping!

24 January 2026
Unprompted review
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Reply from Wickes - Newmarket

Hi Luke, Thank you for taking the time to share your feedback with us. It is wonderful to know that you were pleased with the service from Danny and variety of stock in store. -SM

Rated 5 out of 5 stars

Shopping at Wickes is easy get what you…

Shopping at Wickes is easy get what you want mostly deal with Danny on till very knowledgable chap and always happy as with all the staff at this unit
When get good staff first thing in morning just helps with each day these days.

1 February 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hi Paul.

We appreciate you taking the time to leave your review. We're happy to hear that you find shopping at our store easy and that our staff are helpful and knowledgeable. Thanks for the positive feedback!- PP

Rated 5 out of 5 stars

My wife and I a short time ago visited…

My wife and I a short time ago visited you’re Newmarket branch where I have an account
Justin one of your staff members was so brilliantly helpful to us both as my wife is looking for all new bathroom products, Justin was helping my wife with different items
Just was fantastic and I wish all shops etc had staff like him
He deserves a big thankyou from his boss

4 February 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hi Alan, Thanks for taking the time leaving your review. We are happy to hear that Justin was able to help you while looking for a new bathroom by showing you different items you could have. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

The sales assistant went the extra mile…

The sales assistant went the extra mile to help me set up my trade account.Reall helpful

2 February 2026
Unprompted review
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Reply from Wickes - Newmarket

Hi Thomas, Thank you for telling us about your visit to our Newmarket store and how helpful you found our staff who helped you set up a Trade Pro account. Thank you for your continued business.- DG

Rated 5 out of 5 stars

Wickes Newmarket

I have been served today by staff member Hasant at Wickes Newmarket, very friendly and professional.

1 February 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hi Bogdan.

We appreciate you sharing your feedback. We're happy to hear that you found our staff member friendly and professional during your visit.- PP

Rated 5 out of 5 stars

Couldn’t thank Lisa and Katie enough

Couldn’t thank Lisa and Katie enough. Great pair of ladies! Very helpful and easy to talk. 5*

22 January 2026
Unprompted review
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Reply from Wickes - Newmarket

Hi Ricky. Thanks for taking the time leaving your review. We are happy to hear that Lisa and Katie were able to help you and show the level of service we aim to achieve. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Awesome staff

Really enjoy shopping at wicks, wide choice of products and competitive prices. Staff are awesome…served by Lisa today…very knowledgeable and friendly….

25 January 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hi Trevor.

We're happy you enjoy shopping with us and appreciate our wide selection and prices. It's great to hear that our staff, especially Lisa, provided excellent service!
- PP

Rated 5 out of 5 stars

Purchased a retractable knife from…

Purchased a retractable knife from Wickes and had great service from Justin. He was knowledgeable, helpful, and made the whole process quick and easy. Really appreciated his advice—great customer service.

21 January 2026
Unprompted review
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Reply from Wickes - Newmarket

Hi, Bodek. Thank you for taking the time to share your review with us. We are really happy to see that Justin provided great customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great service

Really impressed with Wickes in Newmarket. Phoned me to discuss paint I’d ordered through click and collect online to make sure I got what I needed. Friendly, professional service when I collected the order. Liane was particularly helpful, thank you.

17 January 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hi, Thanks for taking the time leaving your review. We are happy to hear that the Newmarket store was able to help you with your click and collect order making sure you got what you needed and had everything ready for when you collected your paint. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Use Newmarket Wickes regularly and…

Use Newmarket Wickes regularly and normaly always find what I need with the help of Danny usually, always helpful and very knowledgable.

19 January 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hi Andrew, Thanks for taking the time leaving your review. We are happy to hear that Danny was able to help you find everything that you needed. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Excellent service from Danny at…

Excellent service from Danny at Newmarket, Suffolk branch. Helpful and efficient dealing with my purchase.

17 January 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

HI Graham, Thanks for taking the time leaving your review. We are happy to hear that Danny was able to help you and showed the level of service we aim to achieve in all our stores. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Always use wickes in Newmarket as the…

Always use wickes in Newmarket as the staff are all ways helpful and happy, very knowledgeable and make my shopping experience fantastic

16 January 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hello Poppy, thank you for your wonderful feedback, and I'm delighted you always have a fantastic experience in our Newmarket store! - Dylan

Rated 5 out of 5 stars

All the team pleasant and helpful

All the team pleasant and helpful. Danny on the till again today and always cheery and chatty.

17 January 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hello John, thank you for your incredible feedback, and I'm glad that Danny was super pleasant and helpful during your visit to our Newmarket store! - Dylan

Rated 5 out of 5 stars

Quick and efficient.

Quick and efficient.
Open early even Saturday.
Give Danny a bonus!

17 January 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hey Roger, thanks for your five-star review, and I'm glad you enjoyed the service from Danny in our Newmarket store! - Dylan

Rated 5 out of 5 stars

Good store, easy parking, nice staff

Popped in today to get the parts to fix a broken cistern. Had exactly what I wanted, good price, and nice, friendly service from Danny at the checkout.

17 January 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hey Robert, thanks for your five-star review, and I'm glad we could provide what you needed and that Danny was super helpful! - Dylan

Rated 5 out of 5 stars

I use the store on a regular basis and…

I use the store on a regular basis and want to thank the staff for making every visit pleasant. All the staff is so helpful and so polite. I met a manager name George his customer service is second to none, he is always smiling and aways makes you feel welcome. Well done to all

13 January 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hey Carolyn, thank you for your wonderful feedback, and I'm delighted you always enjoy your time in our Newmarket store, especially from the manager George! - Dylan

Rated 5 out of 5 stars

Outstanding staff

Want to wickes today to get some paint mixed, the customer service was top notch i would especially like to thank the young lady called Jess whom I believe is still training for doing a great job, being very polite and diligent and making the whole experience hassle free.

16 January 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hi Steven,

We appreciate you taking the time to share your feedback. We're happy to hear that you received top-notch customer service and that your experience was hassle-free. We're glad Jess was polite and diligent. -Ellysse

Rated 5 out of 5 stars

The best ever staff member on the checkout

The young lady on the checkout made today's experience in store outstanding. She was polite, patient, and even helped me navigate the TradePro app. Please thank her on my behalf, a delightful staff member and a credit to Wickes.

7 January 2026
Unprompted review
Wickes - Newmarket logo

Reply from Wickes - Newmarket

Hi Robert, we appreciate you taking the time to share your feedback. We're happy to hear that you had a positive experience in our store and that our staff was helpful and friendly. -LG

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