Wickes - Newport Reviews 

Jill in the Newport branch has went above and beyond to help! I’ve been travelling miles trying to find this specific paint and Jill has gone out of her way to call me when the stock has arrived for me to pop down and grab!

Brilliant service.

Jill was absolutely amazing as all the staff there are, Jill kindly went above and beyond to make sure I bought all the right materials and at the best price. Thank you

Great service. Mandy was the most helpful person I have ever been served by. 5*

Cassie was very helpful in finding me all the bits I needed for my DIY project at home. Very kind service and felt appreciated as the customer

I've recently been into the Wickes Stores in Newport. I need some assistance and Cassie was extremely helpful in helping me find what I needed.

The staff are excellent especially the lady that served me mandy her name is

Got severed by Cassie today. Excellent customer service managed to colour match from a pot of colour I brought in.

Excellent customer service at Newport branch, thanks to Mandy

Brilliant experience with Duncan at Newport Wikes, very professional and personable and very helpful for a first time buyer who is pretty much clueless at the moment! Lovely man, and deserves recognition.

Mandy and Mia were very helpful when I visited the Newport store today. Sorted my order quickly and were very friendly and knowledgeable. Great customer service!

Paid our deposit in May and I have called every week No one gets back to me. No survey, no fitter, no date for my new kitchen, no up date. Only I will look into it and then silence. Poor service so far.
Take your money and forget you.

Huge thank you to the Wickes Newport team.

I encountered a few problems with damages and incorrect goods being ordered via online. The team went above and beyond to resolve the issue in a timely manner.
Jill was absolutely class and ever present throughout. Super reliable and held her end of the bargain with call backs when required. Great asset to the team.
Scott managed the refunds which was arranged in store despite it being online show room goods.
Duncan from show room pulled some strings to get things over the line concerning replacements. Nice guy and really appreciate his last efforts to arrange the final bits to compete the project.
Stressful period with above in mind but appreciate everyone's efforts who helped.
Matt P

It's like they took my money and forgot about me. I have been chasing for weeks since the fitter cancelled the home visit because he wasn't happy with the designers work. I have contacted customer service multiple times who reached out to the Newport store and I have no update about what is happening. The ability to keep a customer updated and informed is non existent. The customer service team was very helpful on the phone but I am seeing no results from the Wickes Store. Not so much as a curtesy email, just utter silence.

We needed to purchase some tiles for our bathroom project. We knew the size of the bathroom but were not exactly sure how many packs of tiles we would need. Cassie was extremely helpful, she did the calculation for us on line. She explained how the delivery service worked. A young lady with a bright future in customer service. We wish her well.

Visited Newport Gwent Wickes Sunday 31st May to buy a bag of sand to mix a small amount of cement mortar. Got it home to annoyingly find the sand had a large amount of stones and rubble mixed in. Took it straight back where a young male assistant offered a replacement but no apology. They demanded my personal details, but please, thankyou and sorry did not feature in their conversation with me.When I suggested they check some other bags, they said they had already had several other complaints that day. None the less they continued to display it and thus inconvenienced me considerably in time and fuel. A small purchase I know and normally I shop there fairly regularly without complaint but feel strongly that customer care went absent that day.

Visited Newport store this morning and served by Andrew in relation to laminate flooring purchase . Fabulous customer service …..so helpful and knowledgeable.
Can’t speak highly enough about him TBH 10/10in all aspects.

Went to buy bags of postcrete. Man on the till was very helpful and told me where they were. Lovely young lady Cassie gave me her trolly as I didn't have 1, then I couldn't pick the bags up 20kg each but too heavy for me. Cassie jumped to help me, such a relief to have good helpful staff, cassie then put it into my boot for me. I'm giving Cassie a gold star for being helpful, polite and offering help at every turn. Well done wicks, your staff are great.
Date is approximate as can't find my receipt atm.

Excellent customer service from Jem at the Newport store, was really helpful finding what we needed. Thank you so much!

Scott couldn't do enough for us! Excellent service thanks again

Scott (manager) and team very helpful with helping lending a hand loading laminate on 2 occasions. One in the pouring rain with a toddler! Great customer service.