Terrible service from the Kitchen designer. Promised several times to send quotation and designs. Waited over four weeks and there was still no price or design, even though we had the designer me... See more
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See what reviewers are saying
I contacted Wicks community projects to help jump start our new play initiative at St Michael's school in Aylsham. They have kindly made a donation of storage boxes/bins to keep our equipment safe and... See more
Company replied
Massive thanks to Elisha Greer from the Norwich branch for designing another stunning kitchen for us (Chester intelligence reed green). This lady definitely knows her stuff always available to answer... See more
Company replied
It was an absolute delight spending a hour going over a kitchen design. It was apparent instantly that Sarah had not only many years of experience but crucially cared about all aspects of how the... See more
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Company details
About Wickes - Norwich
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
2 Turnpike Close, Norwich, Norfolk, NR6 5BD, United Kingdom
- +441603418000
4.3
Excellent
152 reviews
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Lauren Bastón and bathroom refurb.
Lauren Baston was most helpful when we visited Wickes to have our bathroom refurbished. She was helpful, knowledgeable and guided us to the various things we might like and want. However, when we re measured the bathroom we realised that the double shower would be too wide to fit our requirements and therefore we had to cancel our next appointment. I would recommend Lauren and would ask for her should we need any other service.
25 June 2024
Unprompted review
Reply from Wickes - Norwich
Hi, Jean. Thank you for taking the time to leave your review. I'm really pleased to learn that, Lauren, was helpful when you visited. I'm glad to learn that she was knowledgeable and guided you though all the options available. Thank you again for your valuable feedback. - Scott H
After reading reviews bout bad customer service. wickes we…
After reading reviews bout wickes we thought let's give them ago.
So went to shop in Norwich came to my house measured up were there for about an hour lovely.
So we were told once all measured come to shop week later yesterday to see it online virtual was really looking forward to it.
Get to shop 2pm appointment no one there, see man sitting behind desk very nice & said we there for appointment to see our virtual bathroom on line he said who with so I told him & the lady wasn't there.
On another job apprantly I'll get her to call you absolutely nothing in appointment book. So go home couple hours later I get a call.
I'm so sorry totally forgot & not even done design.
Would I like to reschedule what a joke .poor bloody service to forget after you been in my house for an hour.
I don't think so fuming.
Now got look else where don't mind but was the whole thing tiles floor new shower the lot & forgets.
Obviously don't want my money
28 June 2024
Unprompted review
Reply from Wickes - Norwich
Hey Trevor, thanks for your valuable feedback on the service you received in store for your design. I'm sincerely sorry that the service was not up to our standards and is not the service we aim to provide. If you need any further help with this, please reply back to the private message I've sent you on Trustpilot. - Dylan
Kitchen installation from Norwich branch
From the start of the process with Ady, the kitchen designer to the fitter Keith. The whole experience with Wickes at Norwich has been superb. So pleased with the quality and design layout of our new kitchen. From delivery and fitting communication has been excellent with very friendly and knowledgeable people - will highly recommend.
1 June 2024
Unprompted review
Reply from Wickes - Norwich
Hi Clare, thanks for taking the time to share this feedback, we are pleased to hear that Ady and Keith done a great job from delivery to fitting, we appreciate you taking the time to let us know. RD
Another great experience.
We ordered a kitchen in May but needed a couple of extra units to cover up some pipe work discovered upon removing the old kitchen. We were served by Emily Gladhill-Walker. Not exactly sure what would work best Emily took the time to show us lots of different options and then loaded them on the CAD system to show us the finished result. We enjoyed our interaction with Emily who is thoroughly professional and passionate. A real credit to Wickes.
16 June 2024
Unprompted review
Reply from Wickes - Norwich
Hello Graham, thanks for your wonderful feedback, and I'm glad that Emily in our Norwich store was able to help you throughout your kitchen journey, enjoy your new space! - Dylan
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