Wickes - Nottingham North Reviews 

We went to the wicks in daybook arnold nottingham we went to look at the flooring i am disabled and cannot walk far at all so I use the small shopping trolleys they are small and just right for helping me get round with problems I have walking we went in store and I could not find a trolley I did see a few people walking around with the small trolleys I asked one of the staff who said you can not use them they are for staff only my wife went to an empty one and the member of staff said you are not allowed to use the trolly and took it off her she said it was for me and he took it off her and walked off he did not say he was sorry or anything we had to get a big one I could not even move it these called freindly staff jus ignored us I am 74 got diabetes got a metal bar in my leg down to my knee cap which is also metal I have osteoporosis which is weakening of my bones they can break so easy it's frightening when I am out with my wife she is my carer it upset her I broke my hip 2 years ago because my bones in my hip gave way I was in the hospital for 3 weeks I had to have a new hip made then learn to walk again just like a child I will say I will not be going into wicks ever again to be treated like that again they should put a sign on the door disabled people be aware of the very unhelpfully staff ? Not even a smile or offer off help never again

Rachel was a super salesperson from start to finish. She designed the kitchen, checked in on installation progress and popped around after completion to ensure full satisfaction. She is a star and a real asset to the Wickes team and I would have no hesitation in recommending her.

We got our kitchen designed and installed. We had a tight budget but Sarmed was an excellent support, he helped us through the whole process from picking out the doors, the design to helping us choose the appliances. He made the process so much easier. We were really happy with the results. There were so many options and we had full control of the design. We would recommend his assistant to anyone looking to create their dream kitchen. Thank you!

Sarmed was brilliant in assisting me with my new bathroom. Really helpful and had some great ideas which have brought my bathroom to life. Despite being new to bathroom renovations he was patient and helped me as much as he could.
Thank you again!

We visited Wickes Mansfield Rd(Daybrook)for a shower room design and by the end of the day we were satisfied with the services from Jake Marriott-Rust.This gentleman goes an extra mile to represent his employer by explaining every aspect of our shower room selection.Jake is very knowledgeable about the products he was selling us and explained all various promotions for us to benefit.We had quotes from from B&Q and Wickes but in the end Jake's recommendations left no doubt Wickes was a better choice if not best.Thank you Jake and we hope to be back for future assistance as we continue to improve our newly bought home.HERBERT

Thank you so much Joe and Michelle for the resolving my query regarding my paint order in such a professional and friendly manner. Superb.

Rachel briggs was our bathroom design consultant. From the initial design appt to ordering the bathroom we found rachel to be very knowledgeable and helpful and never pushy. Everything went smoothly with delivery. We had our fitter and there were no problems with any of the order. Thanks rachel

It’s not very often that I can say that I have no words, but today I am going to say I don’t. I am struggling to find them. To reflect the time, patience and knowledge shown to me.

I have met with Sarmed on more than one occasion and each time I went away feeling that my kitchen was well and truly in the making. Sarmed took the time to listen to my wants and needs. Trust me I had a lot of wants.
The changes being made was accepted with the same ethic as the first.

I have walked away today knowing that my new kitchen/ dream is in good hands. I cannot wait for the first family event in my new kitchen.

Warm regards

Vikki

Jake was very courteous and helpful from the start. He listened to me and was aware that this was my first experience of designing a bathroom. It was very helpful to have my own screeen to see everything that he was suggesting. His own catalogue was clearly indexed so he could find items easily and enable me to see them too. He made very helpful suggestions and showed me everything which he proposed to put in. He offered alternatives and the end result was really what I would have wanted. At no point did he try to encourage me to have something that I did not want. I would have no hesitation in recommending Jake to anyone who needed good and clear advice and they can be assured that he would be very respectful of their ideas.

Had an excellent experience at wickes when choosing a bathroom, made easy with Sarmed helped us through every stage with his knowledge , he was always very polite and friendly and nothing was too much trouble for him. He made the experience excellent.

Excellent service at Wicks Daybrook (257)
Especially by Ben who went out of his way to assemble my Hozelock compact closed reel

Jake was excellent very helpful understanding of what I wanted for my bathroom, very professional and polite made me understand every moment and made me feel at ease with the work what will be carried out, and if I have any queries I could ring any time. Very happy with Jake would recommend to anyone who’s wanted a bathroom or kitchen from Wickes Arnold

Really helpful and kind lady at the till called Michelle. Great customer service experience!

Jake has been so helpful in planning our kitchen for our first house! Had our first appointment at the store in the morning, by the afternoon Jake had made time to come over and measure up! So friendly and had a great experience! Thank you

I used the full design consultation and installation package for my new kitchen. The design consultant Sarmed gave me loads of time and helped me every step of the way in selecting my kitchen and setting everything up. . The installer Josh coordinated the installation from start to finish. Kept to timings. Communicated well. Excellent workmanship.
Connor from customer service was really helpful and responded quickly to queries.

Kitchen looks great! I couldn’t be happier with both the service and the product.

Purchased 40 bags 25ltr top soil, split them into two trips from the Nottingham North store, as I paid I asked the lady at the counter if somebody would be able to load up the remaining 20 ready for us to come back and load up. On returning to the store and asking the lady behind the till if they were ready, she replied "I've asked two people and they said no"

Myself and my husband then went to load up and saw two members of staff on the shop floor, a lady (lovely red hair) and a man, I explained what the lady had said at the till, "they said that nobody had been asked to load it up". The lady (lovely red hair) came to help, I couldn't thank her enough for her help.

The lack of customer service from the lady behind the till was appalling, I was a customer asking for help to load bags due to a wrist operation, I already loaded 20 with my husband but had started with pain, so had asked for help and she failed to deliver any help or service!!!

Nothing wrong with this store, I use it a lot. Decent prices too. My gripe is with 80% of the staff. They are so miserable, never smile and everything always seems an effort. Customer service in B&Q is much better. Shame really 😕

New bathroom 95% fitted. Came to open the shower door/glass panels, wrong ones
Went to Arnold store, spoke to the Designer who did the design work. He admitted it was the wrong front to the shower and it was his fault. He said he would get on to it Thursday morning.
Myself and the fitter had to take the whole shower front back to the store, on speaking to the design team, the replacement was ordered. Got a text delivery on Friday, never came.
Monday phoned up, spoke to Ops manager, said she would ring back, never did. Wednesday rang up again escalated it to Shop Manager. He actually did ring back on Friday saying it would be delivered in store Monday.
Fitters had to be taken off their new job to fit my shower.
1 month with no shower facility.
Customer care service just a joke.
Sent me an email outlining the delivery schedule as the fitter was installing said items.
When the complaint arose, promised to phone me back, didn't (reading the other reviews, no shock there)
I have been lied to and pushed around various people. Still on going.
I wish I could give a minus score

Jake was very helpful, useful and a pleasure to work with. Met all my needs for my new bathroom project and I wouldn't hesitate to use him and Wickes again.

Sarmed from the Nottingham North store made our planning and creative experience as pleasant as possible in what can be a very stressful experience. He made us feel at ease and listened to our thoughts, needs and preferences every step of the way, while at the same time offering up suggestions we maybe wouldn’t have thought of ourselves. We’re thrilled with the end product and would highly recommend Sarmed and Wickes to anyone looking to renovate their kitchen space.