Wickes - Sevenoaks Reviews 

70
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TrustScore 4.5 out of 5

4.5

Otford Road, Sevenoaks Kent, TN14 5DE, GB

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Rated 5 out of 5 stars

Wickes were very kind and helped out with support for a community project. I have been visiting the store for many years and they have always been helpful and friendly. Their support for our commu... See more

Company replied

Rated 5 out of 5 stars

We contacted our local Wickes store with an application for the Community Programme fund. Lucy at Wickes Sevenoaks was a real help with our application and further supported us with store donation... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a bathroom suite from Wickes Sevenoaks store. Alfie Alan Saunders was our design consultant point of contact and who provided an excellent service and very patient at all times a... See more

Company replied

Rated 3 out of 5 stars

Well the in store experience was fine. We bought acoustic panels. Delivery was another matter, being 2 hours after latest (another emergency non Wickes customer prioritised by City Sprint - driver was... See more

Company replied


Company details

  1. Hardware Shop
  2. also in
  3. Bathroom Supply Shop
  4. Kitchen supply shop
  5. Solar Energy Company

About Wickes - Sevenoaks

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Otford Road, Sevenoaks, Kent, TN14 5DE, United Kingdom

  • +441732460434

4.5

Excellent

TrustScore 4.5 out of 5

70 reviews

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4.5

All reviews

(70)

14,656 reviews in the last 12 months

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Rated 5 out of 5 stars

Wickes were very kind and helped out…

Wickes were very kind and helped out with support for a community project.

I have been visiting the store for many years and they have always been helpful and friendly. Their support for our community confirms the fact that they really care about their customers.

2 November 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

Hi John GR, Thank you for sharing your feedback. We are pleased to hear that our team has provided helpful and friendly service over your many years of visiting us. Supporting local community projects is very important to us, and we are glad that our contribution made a positive difference. We appreciate your continued support and look forward to welcoming you back to the store. - Sean

Rated 5 out of 5 stars

Wickes supporting Community Programmes

We contacted our local Wickes store with an application for the Community Programme fund. Lucy at Wickes Sevenoaks was a real help with our application and further supported us with store donations beneficial to Seal School Community Farm.

I cannot thank Wickes enough for the generous donations of tools and materials to our cause, and thank you to Bob (Herne Bay) for managing a Volunteering Community Day on site with many store colleagues from the region.

Together we have made a real difference to our facilities, making improvements for the children and families who use the farm. Thank you for supporting us.

29 October 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

We are absolutely delighted to hear about the wonderful support provided for your community farm. It is fantastic to know that Lucy could assist with your application, arrange helpful donations, and coordinate a successful volunteering day to improve the facilities for the children and families. Thank you for sharing this lovely feedback about the positive impact made on your project. -AK

Rated 5 out of 5 stars

Helpful and lovely staff

big thanks to Jordan for helping me find the correct screws when i had no idea where or what to look for and thank you to Charlie for also being helpful and lovely at the till :)

22 October 2026
Unprompted review
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Reply from Wickes - Sevenoaks

Hello Dan, We are so pleased to hear about your positive experience and that our team members were able to assist you in finding the right items and provide a friendly service at the till. Thank you for taking the time to share your kind feedback. - FC

Rated 5 out of 5 stars

Thank you

Thank you for donating all the materials for our community garden woodshed. Really appreciate the straightforward process and swift response

21 October 2026
Unprompted review
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Reply from Wickes - Sevenoaks

Hi Juliet, We are absolutely delighted to hear about your positive experience and that we could support your community garden project with this donation. It is wonderful to know the process was smooth and efficient for you. Thank you so much for sharing your kind feedback. - Sean

Rated 5 out of 5 stars

We recently purchased a bathroom suite…

We recently purchased a bathroom suite from Wickes Sevenoaks store. Alfie Alan Saunders was our design consultant point of contact and who provided an excellent service and very patient at all times as we worked our way through the design and purchase. Thank you Alfie

9 October 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

Hi Graham. We are so pleased to hear about your positive experience purchasing your new bathroom suite. It is wonderful that Alfie was so patient and provided such excellent service throughout the planning process. We truly appreciate you taking the time to share your kind feedback with us and hope you enjoy your new bathroom. - Andrew

Rated 1 out of 5 stars

A very rude manager

A very, very rude manager refused to give me 5 £1 coins instead of a note. She ignored me and told the girl on the till that they didn't do money exchange!!!
I had just paid with a £20 note. She flounced off saying "leave it like that"
This was at 17.32 on 2/10/26 in case you want to check who the nasty manager was.
I have the receipt as proof of you want to see it.

2 October 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

We are truly sorry to hear about your experience. This is not the service we expect our customers to receive, and we appreciate you providing the specific date and time, so we can look into this matter further. -AK

Rated 5 out of 5 stars

A huge thank you to Lucy and the Wickes…

A huge thank you to Lucy and the Wickes Community Programme for kindly donating two storage units to the Mouth Cancer Foundation. 💙

The whole process was incredibly easy. We simply completed a form, and Lucy then got in touch to arrange collection of the items we needed.

It’s such a fantastic initiative that provides valuable support to charities and community organisations, and we are incredibly grateful for their generosity and support.

Thank you again, Lucy! We would highly recommend the Wickes Community Programme to other charities and community organisations. 💙

29 September 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

Hi Laura, We are absolutely thrilled to hear about your fantastic experience with our Community Programme! It's wonderful that the process was so easy and that we could provide valuable support to your charity. We truly appreciate your kind words and recommendation. - Sean

Rated 5 out of 5 stars

Wickes came up trumps again and helped…

Wickes came up trumps again and helped our primary school PTA charity by generously donating two gazebos for our annual fundraising fireworks event. Thank you so much!

19 September 2026
Unprompted review
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Reply from Wickes - Sevenoaks

Hi S Ireland. We are so glad we could support your primary school's fundraising event with our donation. We appreciate you sharing your positive experience with us! - Andrew

Rated 5 out of 5 stars

Wickes were great

Wickes were great, we held a fundraiser for a local young girl, Leni. Leni has sanfilippo syndrome (childhood dementia) and the fundraiser was to raise funds for life saving treatment. Wickes Sevenoaks donated materials to allow us to build some planters that were auctioned at the fundraiser. I would like to thank everyone at wickes who organised this and especially the guys at the Sevenoaks store who made collecting the materials so easy. Your generosity won’t be forgotten. The fund raiser managed to raise nearly £8000. Many thanks.

30 August 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

We are incredibly touched to hear about your fundraiser and the wonderful amount raised for Leni, Matthew. It's truly heart-warming to know that our donation of materials helped you create the planters, and we're delighted that our team made the collection process easy for you. We wish Leni all the very best. - Andrew

Rated 5 out of 5 stars

A joyful experience

I was served by Monty who was very helpful, professional and very pleasant during his search for our item. It really made a difference to my shopping experience to be served by such a joyful person. A real asset to any company

9 August 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

We're so pleased to hear about your positive experience! It's wonderful that Monty was so helpful, professional, and pleasant, making a real difference to your shopping experience. Thank you for your kind feedback! -AK

Rated 5 out of 5 stars

Linn is a STAR

I met a lovely lady called Linn, who although didn’t work on the kitchen team. Answered or attempted to answer all my questions. She is a credit to the wicks team!

5 August 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

We're delighted to hear about your positive experience and the excellent service you received, Henry. It's wonderful that Linn was so helpful and a credit to our team. Thank you for your fantastic feedback! - AB

Rated 5 out of 5 stars

Callum who works at customer service is…

Callum who works at customer service is very efficient and has always helped my query with zero hassles . A pleasure going into Wickes when that lad is on duty because he means business .

10 June 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

Thanks for taking the time to leave your 5-star review. We're so pleased to hear Callum provided such efficient and helpful service, making your experience a pleasure. Thank you for your wonderful feedback! -AB

Rated 5 out of 5 stars

Wickes community programme

A big thank you to Lucy and the Wickes Community Programme who have supported the charity The Friends of GSG. The process was easy, simply completing a form and then Lucy reached out to arrange pick up of the items we needed. Such a great initiative and we are very grateful. Highly recommend.

13 May 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

We are so pleased to hear about your positive experience with our Community Programme. It's wonderful that we could support your charity. Thank you for your kind words. -AK

Rated 5 out of 5 stars

Darren from Sevenoaks went above and…

Darren from Sevenoaks went above and beyond helping me and my mum load lots of heavy tiles and did it with a smile! Thanks Darren

4 May 2026
Unprompted review
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Reply from Wickes - Sevenoaks

Hi Chloe, Thanks for taking the time leaving your review. We're happy to hear that Darren was able to help you in the Sevenoaks store with the tiles you needed. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Thank you so much Lucy & the team at…

Thank you so much Lucy & the team at Wickes Sevenoaks for donating materials for our scout group to grass seed around the much used firepit. Excellent communication, brilliant and generous community scheme - and ready for collection when I parked up.
Thank you for supporting great community causes.

15 April 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

Hi Mrs Chima, Thank you for telling us about how our donation through our Community Programme has made a difference to you scout group. Thank you for your five-star review. We hope you have a great summer.

Rated 5 out of 5 stars

Wickes have a service which supported our PTA charity …

Wickes have a service which supports local charities. They have always donated much needed items to our schools PTA which has been so helpful when we have had events to raise much needed funds for our primary school.

1 December 2025
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

Hi Sue, We're so happy to hear that our support for local charities has been helpful to your school's fundraising efforts. It's great to know our donations have made a difference. Thank you for your positive feedback! -Summer M

Rated 5 out of 5 stars

Rose was excellent at planning and…

Rose was excellent at planning and ordering our new bathroom. Nothing was too much trouble for her, even though we called her frequently about small details.

When we returned excess tiles we did not need, the manager was quick to refund the cost of the tiles.

6 October 2025
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

Hi Anne, We are pleased to see your five-star review about your excellent new bathroom experience. Thank you for highlighting our colleague Anne and the store manager in our Sevenoaks store.

Rated 5 out of 5 stars

Great service from designer Alfie…

Great service from designer Alfie Saunders for our new bathroom. From site visit to discussion of options for design we were looked after and helped to make final choices. Look forward to the installation.

24 January 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

We appreciate you sharing your experience. We're happy to learn that you received great service and assistance from Alfie Saunders with your bathroom design and choices. We hope you enjoy the installation! -AK

Rated 2 out of 5 stars

Went too classis green bitumen…

Went too classis green bitumen corrugated roof shuttering on add said last day of sale
And 10 sheets of polycarbonate.
Only had 4 sheets of polycarbonate left and 1 sheet of roofing in green
Complete waste of time

3 March 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

Hi Goldiegtr,

Thank you for bringing this to our attention. We're sorry the stock wasn't available as advertised. We appreciate you sharing your feedback with us. -Ellysse

Rated 5 out of 5 stars

Happy customer

Rose has made the whole experience pain free. At sight visit her ability to visualise & guide me in my decisions was invaluable. Nothing was too much of a problem, she listened and tweaked the design until I was happy. And price was inclusive of good discount. Awaiting fitter but so far very happy. One gripe, building needs a customer toilet!

28 February 2026
Unprompted review
Wickes - Sevenoaks logo

Reply from Wickes - Sevenoaks

Hi Maggie, We appreciate you sharing your feedback. We're happy to hear that Rose's ability to visualize and guide you was invaluable and that the design met your expectations. -SM

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