Wickes - Southampton Reviews 

Need some skirting and other materials. Was helped by a gentleman called Nick… who was very knowledgeable about what I needed.

Severe Flood & Water Off. Don't Buy From Wickes.

My Mum (in her 70's) had a Bathroom fitted towards the end of last year, and the work is meant to be covered by a 2 Year Warranty. Yesterday (Sunday) the bathroom started leaking / pouring through the ceiling. She called Wickes and they told here to either call out a plumber and get reimbursed or to call at 8am on Monday morning (Today) and Wiskes would send a plumber to fix this.

Customer Services have been less than helpful, Mum has been told many times that she will get a call back, yet nothing has happened. She has also phone many times and nobody seems to know what is going on.

Hi Dylan thanks for reaching out I have no idea how to get the messaging on trust pilot, this needs to be sorted so I will find a way.

Great experience this morning getting some mdf cut to size. Staff member Nick was so helpful, plus gave some useful tips too. Highly recommended!

I've recently ordered fence panels and post's from Wickes, always pleased with the quality of product, but home delivery has been a problem on three of the four recent deliveries, a big thank you to Adam from the Southampton Wickes branch who sorted my delivery issue, and kept me informed and rang me back to update me on delivery, really impressed with the customer service.
Thanks,
Mark from Winchester.

Dreadful service, waited in an empty property for a kitchen delivery for 2 hours, checked tracker to see canceled by customer!!
I had not canceled the order, called Wickes to ask what was going on they advised it was still due to be delivered. When they finally saw what I was looking at they called the store.
Wickes were not really interested, we got our kitchen the next day so all was fine as far as they are concerned, doesn't matter I had to wait around for nothing, they can cancel at anytime, the order was delivered within the 30 day limescale, what's my problem?
Wickes blamed courier and they blamed Wickes. Wickes customer service complaint team do not investigate fully but as compensation they offered me my £4 delivery charge back.
Avoid having anything delivered by Wickes!!

Visited Winchester Rd store on Monday to buy materials for enclosing a balcony for cats. Had dimensions and sought advice concerning materials from Nick who was patient and very helpful. I have always found this store very well laid out, clean and the staff very pleasant and helpful.

What a great trip to Wickes, I have never used their cutting service (yes our local store still offers this), so this was my first experience. I needed some wood cut to size for some shelving I was making for our garage. Nick, was on the cutting desk and was so friendly and helpful. He even leant my young daughter some ear defenders whilst he made the cuts. I hope the cutting service stays as it is so handy and thumbs up to Nick who was amazing.

Ciaran from the Southampton Winchester Road store was incredibly helpful when I needed to get some sand. He showed me where it was as I couldn’t find it, then carried it to the till for me as it was heavy. He then offered to take it to my car for me despite being very busy. Thank you Ciaran. Excellent customer service. 5 star employee

I asked an assistant called Nick about a tap i required for our bathroom. He was incredibly helpful, providing advice about the options I had available in store. He was very knowledgeable, pleasant and helpful. I enjoy shopping in Wickes as the assistants are helpful and knowledgeable whixh I really appreciate.

Bought an 8'x4' sheet of ply. Nick on the cutting service was really helpful, and gave me a discount when he found out it was for a Cub scouts project! Will use this store again even though it's not my nearest.

Update : so, after a smooth start things have not gone quite so well. Kitchen delivered in June as requested and has been fitted. It looks lovely and I'm really pleased with it however, we are struggling with snagging issues. A door (fascia) for a small cupboard wasn't sent with the order. We ask for one but have been sent several carcasses and not the door. We went into store where Daisy and Simon were really helpful. They made enquiries and got us confirmation that the correct item would be sent and it was.... But it was damaged and unusable. Frustrated is not the word I have to say!

We are currently looking to change our kitchen and Wickes were one of three companies we approached to help with this. We have placed an order with the Southampton branch after the amazing help we have had from Josey, the design consultant. This was not the cheapest quote we had but I am confident that everything has been taken into consideration due to the attention we have had. Our kitchen is non standard height so Josey has come up with helpful space utilising ideas and spoken with fitters on how best to overcome our problems with tall units. Looking forward to getting it done and seeing her plan come to fruition

Thanks Nick! for your knowledge, help and patience / so very much appreciated. Flooring ordered with confidence today :)

Nick was brilliant. He took me to what I wanted and then made an excellent suggestion for what I
could do instead, if I wanted something easily removable and which I would never otherwise have thought of.
Thank you very much.

We needed information on wainscotting for revamped bedroom.
Nick was extremely helpful with advic and discussing options. Thanks!

Sheet wood sawing service is A1 and it's free

I have been doing a couple of building projects and been using Wicks for the various materials for a new en-suite and Office for my business in my Garage. Nick couldn’t have been more helpful or knowledgeable and gave us great advice-old school service with a smile 👍

We had ordered a toilet online which unfortunately came without the floor fixing kit. I had called customer services and had an awful experience where the line was crackly and I got put on hold for 15mins and then the line just went dead.
I resorted to calling my local store in Southampton and I am so grateful that Adam answered my call.
Adam looked up the toilet online to see if he could find the fixing kit, he then asked a colleague in store and found the missing fixing kit. My husband then drove to store to collect.
Adam was extremely helpful and after an awful phone experience with customer services he really did save us being able to fit our new toilet!

Nick is the person who is very knowledgeable and a true expert at his job. Literally he saved me lots of time and gives great advice.

A few days ago I was in Wickes store in Southampton. I had looked for some parts for attaching my washing machine hose to the pipe. I had some idea what I need, but I wasn't sure. And then came Nick, your colleague. He gave me a very good advice and help me to find the needed parts.
I was so impressed of his knowledge and style of communication.
So, I highly recommend Nick with his expertise and professionalism.

Today we met with Adam and he was more than helpful with our needs and pointing out several ways to achieve them, Thank you.