Wickes - Stevenage Reviews 98

Spoke with Deb about paint and door hinges, extremely knowledgeable and helpful, friendly disposition and a credit to Wickes!

I popped in to my local branch Stevenage where I met Helen, one of the designers. She’s incredibly knowledgable and was happy to answer all of my queries and overcome any objections. Visit Helen at Stevenage for all your kitchen and bathroom needs. She’s a breath of fresh air!

The Kitchen Design team are a really great, informative bunch, really epitomised by Helen Lloyd.

Firstly, the process of home consultation followed with an in-store walkthrough was great. But, the whole process relies on the professionalism of the consultant. Helen was extremely friendly with our Child / dog, whilst acting as an non-objective sounding board, and in some cases, opened our eyes to possibilities we didn't foresee.

Unfortunately, due to other circumstances, we weren't able to continue with our kitchen order. But make no mistake - trust Helen & team with your kitchen, and you'll be chuffed with the results.

Deb carried bags of stones and top soil to my car as I am disabled. She was super helpful and extremely polite. World class service.

The young man, Richard, ftom the Stevenage branch of Wicks. I am 79 years old and I ordered 2 big bags of gravel. Richard backed the huge lorry onto my drive so the bags could be placed where i wanted them. He was charming, polite and funny. I commend him wholeheatedly.

The Design consultant Tatiana Yalele was excellent. Very good design and excellent customer support.

Tony in the store at Stevenage has helped me to choose the products and also answered all my queries.
He was brilliant in the work and my vist in the store was successful.
Tony served me very well, his dealing with me was outstanding, customer dealing was brilliant.
I wish Tony all the best for further
God bless him
Ajay Raj

Tatiana was an absolutely amazing designer, helped us choose to the finest detail and nothing was too much trouble. Lovely lady who knows her stuff! Thoroughly recommend Wickes, great communication, excellent and professional fitters who worked hard and gave us our dream bathroom.

We recently visited the Stevenage branch with a small group of SEN school DT Carpentry students to source materials to make a sweet trolley for our prom and we're greeted by both managers and a wonderful colleague who were so helpful, kind and welcoming to us all! We had such a wonderful experience at the store. We even got photos to showcase our trip out for our school newsletter! We would like to thank Paula, Deb and the others for their kindness and hospitality!! We'll be sending them photos of the finished product once we have built it!

I had a really positive experience thanks to Deb. She was incredibly helpful in finding the items I needed and made the whole process easy and stress-free. She was friendly and genuinely seemed to care about helping me. It’s not often you come across such great customer service, and Deb really stood out.

Deb at the Stevenage store is a legend! She was so kind , I had a 2 and 4 year old with me and needed to collect some play sand there was no way I was going to be able to push a pram and carry 3 bags of sand. She offered straight away to help, took a trolly and helped me to the car. Thank you so much. More debs in all your stores !

I went into the shop to get some advice about some new flooring for my house, I found Lewis very helpful. He helped me work out how many packs I needed and what underlay to go with it and then ordered it all for me. 5 stars!

Visited Wickes in Stevenage today. I was after an extension pole for a roller, which was also purchased in Wickes some time ago.
Went to the desk to ask where poles would be, "Down the paint brush isle mate" came the reply.
I stood there, and he repeated his answer. I then asked, "where is the paint brush isle please", "down next to the paint, mate".
Honestly, I don't expect to be shown, but i do expect a bit of common decency. Rant over

Debbie is so welcoming and so good supporting my son, who struggles with autism, and social anxiety. My son loves carpentry fixing and making things so whenever he has a project we go into Wickes with Bobbie, his dog and see Debbie - Debbie communicates so well with my son- understanding that he doesn't like eye contact and that he needs to be prompted to reply, she will use Bobbie to communicate as well. Debbie takes the time to show him examples so that he can make the informed decision and when he gets stuck she is ready to guide him!

Tatiana was exceptionally experienced in designing our kitchen.
We explained exactly what we wanted and she delivered, and we are truly grateful for her service and expertise.

Very good costumer service and very professional friendly and helpful Tonny help me to sort out the delivery when I ordered my garden fence, over all very happy with service and experience at Wickes store in Stevenage,

Thank you Helen Lloyd for designing my new bathroom. You’ve been excellent with your ideas and suggestions, endless patience combined with professionalism.

Tony was very helpful and patient during my visit today - thank you

We walked into store not knowing where to get the product I needed.
Deb looked it up took us to the product carried, back to the till. As well as put it through.
Very helpful lady with making it a very fast experience at shopping.

Joe McGregor and Sam from SK have been amazing helping me design and then have installed a new shower room. It looks absolutely stunning. The workmen were all very professional and tidy, clearing up daily as the installation was done. They have done a fantastic job. It’s even better than I imagined. Can’t recommend Wickes bathrooms highly enough.