Wickes - Stirling Reviews 

What started as two horses in a horsebox parked in the Wickes Stirling car park—while we popped in for advice on paint for our stable doors—turned into something quite extraordinary. We were met by the most incredible, and at the time unknown to us, store manager who offered so much friendly help and guidance. From there, our relationship has grown. The team at Wickes are incredibly knowledgeable, warm and supportive, and we are genuinely overwhelmed by their generous help as we bring our historic home back to life and help us create our wellness center. Stephen Waddell community champion and jasmine Geor have gone above and beyond to help us. Jasmine made our donated kitchen measuring so simple and easy, from measuring to design to emailed visual absolutely seemless. We are beyond grateful for everything this branch has done for this local company . 5 stars all the way.
-Cherene, Founder of Lunar Eclipse Therapy Horses

We recently purchased a kitchen from Wickes in stirling and it looks amazing, we are very impressed with the quality and workmanship. We dealt with Louise Bryce the design consultant, she deserves a big shout out for her excellent customer service and knowledge. She was extremely professional when she came to our home to help us design our kitchen, she was pleasant and helpful and nothing was too much trouble for her. We are very happy with the service we received and would definitely recommend Wickes and in particular Louise to anyone looking for a quality kitchen and first class service.

Graeme was very helpful and friendly. I had bought the wrong product, and he was happy to exchange it for me.

Review – 12th September

I first posted a review on 29th August about the horrific aftercare I’ve received from Wickes, and unfortunately nothing has changed. It is now 12th September, and the issue is still unresolved.

We are still waiting for Wickes to send someone to install a cooker hood part that was faulty from the start. The aftercare has been dreadful no one takes responsibility, no one communicates properly, and it feels like nobody at Wickes actually cares about fixing the problem once the kitchen has been paid for.

This has been an extremely frustrating experience. Wickes should be ashamed of offering such poor aftercare. Honestly, it feels like it would be easier to get to Mars than to get them to send someone out to finish the job.

Thanks to Graeme who was super helpful, very friendly and went above and beyond to help find us what we needed.

I had my new kitchen supplied and fitted by Wickes.
The quality is excellent.
I found the whole process so simple.
Staff were so helpful throughout.
I would recommend Wickes to everyone.

The staff at Wicks in Stirling were excellent. I could see that there is an incentive and training that is rubbing off and the team were very helpful, cheery, patient and referred me to speak to their manager Robert Robertson who was most accommodating and informative. I have found Wicks to be previously very competitive in price and with the sales assistance it is my first place to go. I also enjoy a browse. Many thanks to the staff and management. Mrs Downes.

Served by Graeme and Patrick. Friendly and very helpful staff.

Popped in to buy some paint. Jack was very helpful and provided excellent advice

Contacted Wickes Stirling to install a small downstairs cloakroom
We were delighted with the service from start to finish. Within 2 days of contacting the company Louise called out to see the room. Very soon after that we received details of what could be done and a price which was extremely competitive.
From there we were given a start date roughly 5 weeks later and allocated a fitter
The process went so smoothly from start to finish. Both Wickes and Alan from AB Installations kept us up to date with progress. Alan made sure the work was done on schedule even working to 8pm one night to ensure this.
We are delighted with the finished room. Everyone was extremely helpful and professional. Would highly recommend and would be our first choice if any similar work required.

The staff are extremely professional, helpful and were able to direct me exactly to what I needed. There is a wide selection in the store and staff were able to offer me help on which was the best choice, thanks to Amber 👍

Staff were friendly and helpful, seemed to know their stuff! Described what i needed and they helped find it. Store well laid out.

We drove for an hour to purchase a new w.c. Found the one we wanted and went to the checkout. I asked the assistant if we could unpack the box and check everything was intact. She advised me that it would definitely be okay and there was no reason to believe it wasn't!
We travelled an hour home only to find out all the fittings are missing. Arghhhhh
In future it would be worth checking items which are boxed but have had tape added.

Just left Wickes (after failing to get what I needed at B&Q) to purchase a small step ladder and a telescopic rake. The staff especially Lisa and Stacey were extremely helpful and full of smiles and I got exactly what I was looking for!
Thank you Wickes!

Purchased a filler which, having returned home, I realised that I already had a spare in store.
I returned the following day,and Rebecca at the Stirling store could not have been more helpful in organising a refund.
Lovely demeanour, great customer service!

Was able to find what I needed for the job at hand, staff are very welcoming. Steven was able to help me with the items I needed and was very knowledgeable about the products I would be using. 10/10

Ordered a new kitchen in January from Wickes, sales associate Louise was very helpful and helped with the design. We delayed delivery and fitting until June. All done from start to finish by Wickes. Reasonably priced, great quality kitchen. Delivered on time exactly when they said it would, delivery drivers stacked kitchen neatly and easily accessible in order for the fitter. Kitchen fitter Barry who works with McAuley Installation's arrived promptly the following week as planned, worked his socks off, on his own, finished the install on time, with no mess and no fuss, kept in touch with updates or any tweaks we might want, would highly recommend Barry, his finish was brilliant. All in all our experience from start to finish has been excellent, will be re-doing our main bathroom later this year and will go back to Wickes.

Following a visit to Stirling branch, our charity group applied to Wickes under their Community Programme for help with goods for a few projects we are working on. We dealt with Steven Waddell their Charity Champion in store who was extremely friendly and helpful, a pleasure to deal with. Picked up the goods from store today and are really grateful for the help Wickes have given our small charity.

We are currently having a pretty bad experience with a Wickes bathroom installation, mainly due to a lack of care by Wickes around ensuring design feasibility before work started. Our bathroom isn’t finished after over 2 months, with a much higher price tag than was agreed before work started, and we are likely to be left with a bathroom that gets soaked every time we have a shower.

Our install was barely project managed by Wickes and, based on our experience, customers do not get a single point of contact. This means when things go wrong the customer will end up being the middle person chasing everything up between the design team, the install customer experience team, customer service for Wickes online purchases (tiles), and the local contractors engaged by Wickes.

Our specific experience:

· Wickes did not carry out a proper survey to check that the design, completed in-store, was feasible on the ground, in terms of checking room dimensions or the hot water system. The Wickes assigned contractor sent to validate the design, measure up, and produce a final quote had not seen the design before arriving, which ultimately resulted in no checks to make sure that the shower tray could be placed as per the design, or that our hot water system was suitable for the mixer shower (our existing shower was a mixer, so we didn’t realise there could be an issue).

· These issues were not identified until AFTER our existing bathroom was ripped out and we had purchased the fittings to match the signed off design, giving us little option but to pay an extra £4k (and counting) to continue the work and get our bathroom back, and accept the layout changes. If these issues had been caught before work started we would have changed the design to make it more affordable and functional.

· Wickes were working to a different installation start date from the contractors. So, the bathroom furniture & fittings had not been delivered by Wickes when work started, and the Customer Experience team, who were supposed to support us through the install, were days late letting us know they even existed, which was not ideal given the issues we had from day 1.

· Wickes sent us different batches of wall tiles which were slightly different sizes, so were unusable. This was not identified until work started, took a week to resolve, and left us without a bathroom for much longer than planned or necessary. Our understanding now is that it is standard practice to provide tiles from the same batch to ensure consistency, and that Wickes are fully aware of this.

· There was no single point of contact or assigned project manager, and the various customer service and design teams have very defined responsibilities, so they will often just refer you to someone else when you have an issue.

· Luckily, I was able to work mostly from home for the 2 weeks, as someone needed to be available at short, or no notice for deliveries, tile returns, and to let in a range of contractors (it was suggested beforehand that this wouldn’t be necessary). There were also multiple days where I was in the house waiting for Wickes deliveries or contractors which did not show up (contributing to the delays).

· As it stands, we are left with an incomplete bathroom which does not quite match what we signed off on, was much more expensive than we were quoted or can really afford, and that floods every time we have a shower. We are chasing Wickes to resolve the shower issue, but they are slow to respond and there has been minimal progress. They have made little effort to help identify a considered and effective solution, instead just asking us what we think could work.