Wickes - Swindon Reviews 

My 89yr old Mum and I had the best possible experience of visitor service from Tony at your Swindon branch last week. He was knowledgable, patient, kind and extremely helpful, going the extra distance. He's a total asset to the company, please pass on our thanks for brilliant customer care.

This morning I went to wicks & I asked for an assistant to help find some specific wood pieces & got Tony.. he was so helpful & helped me identify the wood & then buy the nuts & bolts I needed.. Thankyou .

We had an issue with part of our order so I rang the Swindon store to speak to the sales consultant. Unfortunately she was on holiday but, as luck would have it, James Crouch answered the phone.
James was helpful but explained that he was about to go on holiday himself. He assured me that he would do his best to get things sorted before he left but, if he couldn’t, he would hand the problem to his manager. I asked him to do all he could for me and James came through. The replacement unit has been ordered and will be delivered to us early next week.
Thank you James for your excellent customer service and communication. I would like to give you 5 stars and an extra weeks holiday (if I could!).
Wickes Swindon - James Crouch is an absolute asset to your store.

Thank you to Tony who kindly helped me load a shed onto the trolly and helped me but it in the car, really friendly and helpful 😊

Millie was professional, friendly and explained everything clearly. She was not pushy and really listened to our requirements. Would highly recommend. She took her time and didn't rush us.

We met with Millie Clark at the Swindon store. She was absolutely brilliant. Very patient and explained different options for us. Would highly recommend this service and Millie specifically.

Our design appointment was with James who was really nice and very knowledgable. He understood the issues we had with current bathroom and complete re-designed it. We are very happy with the new design and can’t wait for the installation. Thanks James.

Millie was absolutely brilliant: very knowledgeable, friendly and very patient with us as we navigated through different styles for the kitchen. She listened to our need and desire as she designed the kitchen, which we really appreciated.

We can’t thank Millie enough for her exceptional service. Would highly recommend her!

Excellent guidance throughout the design process delivered with patience and care byJames Crouch. The customer service was exceptional.

We had a fantastic experience using Wickes Swindon to measure, plan and (soon) to install our first ever kitchen! Millie was so incredibly helpful the entire way through the process, explaining every aspect in detail and expertly dealing with the very challenging angles that our little old house threw at her.

We can’t thank Millie enough for her guidance and professionalism and would 100% recommend her when planning to update your kitchen! Thank you again :)

My nan went in to pick up some paint and she asked Tony for help, he went out to the warehouse to get the paint she wanted, he opened a till to serve her so that she didn’t have to queue and he even took the paint out to her car as she wouldn’t have been able to carry it on her own. He was a great help and went above and beyond to help!

Our kitchen project was challenging due to the fact there were no internal walls, but James Crouch came out to us twice to ensure that measurements were accurate and that everything we wanted would fit in. We scoured several places when it came to our new kitchen, but Wickes came out on top. This was mainly due to our dealings with James Crouch. Top bloke and extremely helpful.

When returned items which was aleady picked by delivery man 2 weeks before but had not got the refund money. At the counter in the Zipsy lane, Swindon Wickes Extra counter, I had a Greate Customer service from Miss Charlotte who made the whole experience smooth and stress-free. Thank you.

James was a fantastic consultant. So knowledgable and gave great advice too. He listened really well to what we wanted and changed things we changed our minds on quickly. I couldn’t have asked for better. I’d 100% recommend him.

Absolutely brilliant Charlotte was excellent and able to help us out with our purchase.

I attended Wickes in Swindon today and couldn’t find the product I wanted. I asked a member of staff Named Kelly and she was very accommodating, friendly and informative. She had no issues showing me where my product was. I was in a hurry and Kelly was understanding, professional and overall gave an amazing customer experience. Thank you so much!

I needed help in your Swindon store getting a packet of skirting through the till and into my car, Kelly was very accommodating and helpful, even opening a till to serve me. Being on crutches is a major challenge that was made so much easier today by her care and assistance. Thank you!

Liv helped me track down the item I was searching for and then helped with finding my account and went above and beyond. Took her time and was very professional.

Apart from a mal-functioning with Wickes computer 💻 saying the item I wanted was out of stock… luckily I had the wherewithal to actually check myself ( after being a bit lazy and just asking at the desk!) low and behold, loads of said items were there! So after loading up the trolly and paying; a wonderfully helpful lad called Theo helped me with my purchases to load them into the car … Thank you

Liv was very helpful and spent alot of time helping us find a suitable toilet seat