Wickes - Wakefield Reviews 

I recently purchased my new kitchen from Wickes and Chris Gent- Newbould was the man I dealt with. I’ve been putting off sorting my kitchen out for so long now believing it was too daunting. However, Chris came out, measured up and advised on everything. I found him extremely helpful, patient and courteous. Thank you so much Chris and Wickes, highly recommended.

Steve went above and beyond to help me with a community request for my school (Sandal Castle Primary). We wanted a little shed to be able to store equipment for our sand pit.

Thank you Steve for your kindness and for going the extra mile for our children! A house point for you! :)

Great service from Josh and Dani at Wickes Wakefield. With laminate flooring purchase.Keep up the good work. David

We had a fantastic experience visiting the Wakefield store to purchase our kitchen. The member of staff was very knowledgeable about their products and services on our initial visit. He was very helpful and arranged a home visit to measure up.
Chris came to measure up, he was amazing! He immediately put us at ease about any concerns we had and came up with great solutions. He was very patient and knowledgeable. He took the time to explain everything to us in detail and even came back to double check we were happy with our choices. Would highly recommend!

I have just ordered my new kitchen from Wickes, and was very happy with the assistance i received from Christopher Gent-Newbould.
Chris was extremely helpful, patient, knowledgeable, he made the whole process much easier for me. I would definitely recommend Chris and Wickes

I went in looking for items and asked a young man on a till to help me he went above and beyond helping me. Extremely helpfull. A very good member off staff, a credit to the company.
The young man's name is Josh I don't give reviews but was very impressed with the customer service.

Fantastic service always smiling …SIDRA

We had our bathroom and kitchen done with Wickes Wakefield. The process was so easy - from booking a consultation with a home visit, designing the rooms and then picking out our units, colours and appliances. Chris was our designer from the Wakefield branch and he was so helpful helping to design both rooms for us. He was helpful when we needed to exchange a bath rail and, again, the process was so simple and easy! We are so happy with the finish products of both rooms! We recommend anyone to go get their bathrooms and kitchens done with Wickes!

The best service ever,
I been there today buying stuff as usual because I’m customer over 10 years and the staff very helpful as always specially JUDE as he did massive help for me today and look after my order by very kind and professional way and sort out the delivery and was really patient to get everything I want,
Thanks Jude

I'd like to give a big shout out to Kaitlyn in the Wakefield wickes store, she is an asset to your team and went above and beyond to provide excellent customer service and I cant thank her enough, I called by phone today as my Nana who is based in Wakefield needed a semi recessed basin replacing and my father who is based is Huddersfield was going to undertake the work but required my help in sourcing one, and I am based in South Wales.

The information on the recess of the basin was missing online which is why I called the store to see if they had the measurements to hand or if they could measure the basin in store which Kaitlyn was more than happy to.

One star lost as I overheard the manager Mark speaking with Kaitlyn stating that the measurements are online and gave the same measurements quoted online to relay to myself (these were for the overall width, length and depth) because I then clarified the piece that needed measuring and asked if this could be measured, I overheard Mark saying "why are customers so needy and why does it matter".

I still wanted to give a high rating as Kaitlyn was amazing.

Bought laminate flooring for collection, and Nick was fabulous. He was incredibly helpful while we were checking the packs, and when we noticed that some were damaged, he was more than happy to replace them for us. Nick was super professional throughout and even made sure we were able to load all the flooring into our car safely and without any issues. Excellent customer service from start to finish—thank you, Nick!

I don't see why i should have to pay £4 for Wicks to take this sub standard decking back, it should have never been send out in that condition, Were is or was the Quality Control on this wood / order in the Wakefield stock yard were it came from ?

Its not fit for propose sub standard wood more like rejects, all wet, bent out of shape, full of knots (What will drop out when dry) ripped, chunks out of them, never seen a belt sander in its life,

I will be looking to send 6 peaces back as they are not fit for propose and cannot be used in my opinion, You pay good money for utter rubbish, Cheap but not cheerful wood masquerading as decking boards Just soft wood, pressure treated with 2 x 2mm lines cut into them, Really rough finish on them all ripped been cut too wet i bet,
You would rip your feet apart walking bare footed on them and thats after 100 hours of sanding what would not make a dent on them as far too rough,
Wickes are far worse quality than any other reject decking been sold on line or e bay, i have never seen so many bad reviews on the website about the condition of wood they are selling, something should be done about it ?

Wickes (Sub) Standard Treated Timber Deck Board - 25 x 120 x 3600mm x 10 @ £80, Yes it £8 in the sale and now back to £11 today, but come on its just scrap wood ?

I bet the delivery driver was thinking look at the state of this wood, i would not use it, i'd send it back, and his eyes must have been painted on too not to see the condition of it or did he see it ?
Then they say it will take 48 hours to answer back about the return of this unfit for propose decking,
Please come collect it for my full refund you have all my details as sent yesterday,
Somebody might come nick it thinking its for a bonfire ?

Edit
I’m wating for my answer back about my return all my info was submitted other day !

Attentive and highly motivated assistant.
My wife and I were struggling to identify a product, when we were approached by 'Danni', a female member of staff. She immediately put us at ease with her professionalism and personality.
She identified the product was in stock and got for us out of the warehouse. Outstanding service 👏

Seemed more focused on bringing their competitors down than anything else. They brought up media posts to essentially bad mouth their on competitors during what was meant to be a slot for me to design and get quote on a bathroom. Seemed incredibly uninterested, unhelpful, rushed and dismissed.

Thank you very much for the superb assistance at Wickes by Nick. We bought 20 bags of cement and needed to collect them in stages. Each time Nick sorted out our loads. For the final visit he helped by loading them into the car as it was just me picking up the order. Thank you so much. We need to praise good service more often.

Hi , just wanted to say thanks to your Team Member Ilinka at your Wakefield Wickes branch , I needed some products to make my garage watertight as I’ve ordered a kitchen from you and will be storing some products in my garage. She was very helpful and patient Many Thanks Graham

I ordered and paid for a delivery of bricks. The delivery was short, no communication to advise why or offer any assistance or refund. Terrible customer service. All I have heard is that I should chase for a refund ! Not my fault but I am expected to lose time at work to correct their mistake ! Don’t use them B&Q is far better.

We were well assisted by Jude, who took the time and effort to help us with ordering items to construct a garden fence in store. He went the extra mile and helped us choose some items which were very useful. Overall good customer service.

Rang up from Barnsley. Lynette was very helpful polite a credit to Wakefield store.

Went into my local store for building sand, and Nick got the sand for me and put it in my car. He was very helpful. I wouldn't have been able to pick it up, but it was no problem for Nick. Thank you so much, that's what I call excellent service.