Wicks Reviews 

They left us without a kitchen now for more than five months. Our scheduled new kitchen fittings was due in mid may 2025 fitters came demanded more money for extra jobs paid upfront hundreds of pounds they removed our kitchen and disappeared wicks didn’t resolve the situation till now we are now going to court . Five months WITHOUT RUNNING WATER, WITHOUT Cocker without WASHING MACHINE, new kitchen boxes occupying the house and the old kitchen still occupies our driver way

My wife and son went to Wickes to choose a new kitchen Wicks Brentwood design consultant Navdeep Bhandal came the same day he was so helpful throughout the whole experience we were very grateful to him.

Having previously bought a Wickes Kitchen 6/7yrs ago, I was already familiar with the quality and finish of the product, so it was an easy decision to invite one of their team to come and take a look at the space available at my new property. The initial consultation was thorough and although the final decision on the design took a couple of meetings. The kitchen designer (Charmaine) was very happy to let me explore all the options, making helpful suggestions on how best to achieve the ideal solution. The design of the kitchen was only the first step as even though the order was closed, Charmaine continued to help with the selection of floor and wall tiles and remained in close contact right up to delivery and sign off of the inventory. As the construction progressed she continued to help, where I needed extra items which I had overlooked. The end result is a beautiful kitchen which came in on budget and has been complimented by everyone who has seen it. Based on my experiences I would happily recommend the team at Wickes Christchurch for any kitchen requirements they may have.

Not an exhaustive list:
1. Laminate click flooring has broken apart.
2. After 6 months the metal handles are rusting.
3. The cabinets stain.
4. Cabinet doors sagging.
5. Cabinet fittings woefully inadequate.
6. I had to reconfigure just about every aspect
of the fitting to ensure robustness.
7. Customer support poor.

We have had a kitchen fitted, or partially fitted, with no hob or sink, this was supposed to take two weeks and we are now at the start of week five, just been told no further work until Friday, this will take us into week six although they have the parts.

Also they have damaged the house alarm by cutting a wire.

We have been very lucky with the Chatham store helping us out with donations for our community garden at All Saints Community Project. Thank you to Bob and Terry for the much appreciated donations. We look forward to working with you in the future.

Total mess up from beginning to end went into store to by 12 fence panels and a gate saw the correct ones and was given a price, at check out was overcharged by £300 complained and was told it was because of the fence manufactur , panels delivered on time not what was in the store looked and felt as they where made up of old pallets complaint and was told they would collect them and sort out the order after three collection days and 10 phone calls they collected.
Wait a week for a refund no refund contacted CS and told they would call back surprise no call when I called them they said the store which took the fences had not updated the system after a week told I had to go back to the store which I did so after 3 weeks of phone calls laying builders off and taking time off from work it's sorted store said to contact C S about some form of discount or compensation but told wicks dont do any of doses things so if it goes wrong you get no help from wicks what a Joke of a company

Ranj was brilliant from start to finish in supervising the fitting of our new Kitchen. Nothing was to much trouble for her when dealing issues and snags arising. She was both professional and efficient, In our opinion she is an absolute great asset to your company. Many thanks also to the excellent professionalism of the Fitter, Agy.

Can’t fault the staff at Wicks Anerley.
Harry, Josh and Abbie, were really helpful and went above and beyond to help get all the materials I needed to finish the job on a Sunday, carrying the plasterboard to my car !
They’re a credit to Wicks.

Ordered Dulux paint online as it was low in stock of that particular colour at the time. Was ready for collection later that day, & within the stated time. Excellent service, didn't need to queue. Friendly service. Thank you

Kitchen quality good, wait for the specials, we had 50% off white goods, work tops and install, BEWARE of the hidden costs ie sockets, gas install, especially the electric fuse board you’ll be expected to agree and install one approx 1k before any work starts,
Aftercare is a bit like house/car insurance any excuse not to do - I would call “defects”

We bought units, sink, worktops etc for a utilty room that was to be part of our garage conversion. We thought we had in mind all we would need. but Joanne Nicklessfrom your Tamworth store worked with us to help design it even better making sure we added all the little extra to make it even better. It took some while to have the garage converted and the utility room finished but now it looks great. Thank you, Joanne, so much.

I have left my review until after my worktop got a scratch. I had my kitchen planned and installed by Wickes at the end of September last year (2024). I went to their Widnes branch and the lovely Lyndsey Matthews designed my kitchen and oversaw the instillation. She was so professional and listened to me witter on and put all my thoughts into her design. She recommended things I had not even considered but I am so glad I trusted her. My kitchen is perfect for me.
Kevin Bingham was appointed as my installer and he was brilliant. He was very respectful of my home and he and his partners worked so hard to get everything just right.
There were a couple of problems, mostly with the appliances but Lyndsey and Kevin sorted them very quickly.
As mentioned earlier, I scratched my worktop last week but the kit left with me took the scratch out in about 10 minutes and it is no longer noticeable.
I had Camden units and Minerva Carrara worktops and splashbacks. The units and worktops are easy to clean with a microfibre cloth and Cif .
I really cannot find fault and have no hesitation in recommending the Widnes branch and Lyndsey in particular along with the very talented Kevin Bingham.

We recently began a kitchen renovation project and had an at-home consultation with Charmaine from the Christchurch store. From the outset, she took the time to really understand our likes, dislikes, and what we hoped to achieve with our new kitchen.

Together, we’ve created an amazing kitchen plan that we’re genuinely excited about. Charmaine has been incredibly helpful throughout the process, especially as we made several changes along the way.

We're now eagerly awaiting delivery and can't wait to see it all come together. Thank you, Charmaine, for your support and expertise so far – it’s been a pleasure working with you!

Brought wikss rat poison ,but 2 weeks later still not even a nibble from it.

My ORDER NUMB IS : 678398409
WICKES DELIVERED ME A SINK BROKEN , I CONTACTED THEM 4 FOUR TIMES TO ENQUIRED TO REPLACED, THEY WAS KEEPING ME ON THE FONR 30-40 MIN EVERY TIME , AND STILL NOT DELIVRED ME THE RIGHT ONE .
Have people worked for me waiting for the new sing to fixed for 7ndays never arrived . Very disappointed . No one cared about customer service .

We purchased a kitchen from Wickes using the online ordering. 18 months on the tap ceased up. Kitchen taps are fundamental to daily life, so we got a new one and replaced it.

We took the faulty tap back to Wickes along with the invoice/guarantee. The store assistant advised that "nothing to do with us, online have their own team to deal with returns, they have more staff and more money than we do, you'll have to deal with them. They might as well be another company ". So we called customer services, after being passed around a couple of times, we were put on hold for 26 minutes before giving up.

So I used the customer service contact form and attached the invoice. A week later, I got a response asking me to send the order/invoice number, my name and address. They also need a video of the tap before it was removed from the sink, to show it wasn't working.
This wasn't a £200+ tap btw. It was £28. I guess I'll accept I lost out on this one, but needless to say. I'll never return to Wickes.

Something isn't right there Wickes management, look at you policies and your staff.

Iv given this 1 x star as with consistency they fail dreadfully with customer service. Over the weekend I contacted there customer service department to make a complaint. Lazy and rude staff . This was in relation to the headphones they communicate with. Clearly making rude comments about customers, laughing , thinking customers couldn't interpret childish behaviour.
My reply from customer services was sympathetic however i would expect a contact from the branch management. Nothing.
Further visit to day ( last time I'm going back there) sales assistant looked blankly at me when i enquired about garage floor paint "never heard of it"
No effort to help or find out where I might find it.
Such poor customer service

Would give minus points if I could, no wonder there are so many bad reviews. Went to Wickes Reading this evening and beyond appalled. My elderly widowed 85 year old father brought a £10 tub of cement instead of mortar and couldn't find his receipt and just wanted to exchange. Asked someone in the shop, immediately said I can't help, asked at the till and the person immediately said you can't because you haven't got a receipt and I stood there and said you can and he was rude, asked someone else and they said they need to know what day he came in and he couldn't remember. Humiliated my father twice over a £10 tub of mortar. Really, I mean REALLY!!!!!! If an 85 year old can walk out with a tub of mortar without paying then Wickes is in serious trouble. All the money spent there over the years, will be boycotting and telling everyone about our experience. Unbelievable, Wickes you should be ashamed, I wonder how you would feel if someone humiliated your elderly father. I will raising a formal complaint!

Wish I’d read the reviews before I ordered Monday for delivery Wednesday I was told that there was no one in then I was told they couldn’t find it then rescheduled for Friday didn’t arrive told it was guaranteed to be delivered that day phoned the courier they said it was not scheduled for delivery phoned Wickes they blatantly lied and told me the van had broken down
Avoid buying anything from this company