This vendor is very good at promoting sales, but less good at processing returns. Its been a week since I sent an item back (Royal Mail tracked return). Refund took its time being processed, but no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eventually got a set of shoes had problem as lots of them were out of stock. But pair I got are good, needed thin sole for driving otherwise I get pain in my knee if leg at wrong angle so barefoot is... See more
Company replied
I purchased New Balance running shoes after a lot of research offline The order process is easy and next day delivery was morning guaranteed Shoe selection is very good Wide Fit are true to cat... See more
Company replied
Straightforward measuring at home to find the right size. Easy online refund of previous style that didn’t suit, and we re ordered a different pair - she’s so thrilled! Quick service and delivery. It... See more
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Company details
- #134 of 216 best companies in Shoe shop
- #8 of 9 best companies in Foot Care
- #129 of 191 best companies in Online marketplace
- #92 of 145 best companies in Sportswear Shop
Written by the company
Wide Fit Shoes are leading experts in Wide Shoes supplying wide fitting shoes for men and women including Wide Shoes, Wide Trainers, Wide Slippers, Wide Boots and much more. Our journey began in 1965 here in London with a small store as a family business. We launched our e-commerce website in 2006 and watch our business expand globally thanks to the internet. We have a customer base with over 500,000+ customers worldwide and growing fast. Brands such as Nike, New Balance, ON Running and Skechers have all joined our family and believe in our vision. Follow our journey and feel the comfort of our footwear.
Trainers made for comfort
Written by the company
- 100% Guaranteed
- Trainers made in a wider fitting. More space, more comfort = more walking
Contact info
33 Kenton Park Parade, HA3 8DN, London, United Kingdom
- 0208 907 1742
- info@widefitshoes.co.uk
- www.widefitshoes.co.uk
4.3
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Wide Fit Shoes
Hi Brian,
Thank you so much for your lovely feedback! We’re delighted to hear that you found it easy to order, received your shoes on time, and were happy with the great value for money. We really appreciate your support!
Wide Fit Shoes Team
So good to find wider shoes at last
I’m not sure why I hadn’t previously measured my feet and this meant that I have always struggled to find shoes that fit. I would buy a bigger size shoe and even then still felt discomfort. This time I followed the advice on your website to measure my feet and then ordered the correct width size new balance trainer and it fits perfectly. The shoes arrived in good time and exactly as advertised.
1 September 2026
Reply from Wide Fit Shoes
Hi Dominique,
Thank you so much for sharing your experience! We’re delighted to hear that measuring your feet and choosing the correct width made such a difference. It’s wonderful to know that your New Balance trainers fit perfectly and that you’re now enjoying the comfort you’ve been looking for.
We’re also pleased that your order arrived promptly and was exactly as advertised. Thank you for choosing us and for your lovely feedback!
Wide Fit Shoes Team
Wouldn't Buy Trainers Anywhere Else !!!
This was my third pair of trainers I've purchased and couldn't be happier. The first two pairs fitted perfectly but the third was pair were not right for my feet. Nervously I attempted a return and and choose another pair, the whole return procedure was absolutely simple and straightforward unlike many other online stores. I had regular updates throughout the process and promptly received my replacement pair, which are absolutely perfect and fit as expected. Overall I'm very satisfied with this company and will definitely be using them again soon.
1 September 2026
Reply from Wide Fit Shoes
Hi Paul,
Thank you so much for your wonderful feedback and for choosing us for your third pair of trainers! We’re delighted to hear that, although the third pair wasn’t quite right initially, our return and exchange process made it easy and stress-free for you.
It’s great to know that you received regular updates and that your replacement pair arrived promptly and fits perfectly. We really appreciate your kind words and your continued support, and we look forward to helping you find your next perfect pair!
Wide Fit Shoes Team
It would be so much better if the extra…
It would be so much better if the extra wide bit was also on the ankle . I have had an ankle op and would have loved to have got a pair of ankle boots to fit .
1 September 2026
Reply from Wide Fit Shoes
Hello Susan
Thankyou for your feedback, I am very sorry to hear this i will reach out to you directly to see if we can resolve this and make some suggestions. Your custom and satisfaction mean alot to us.
Kind Regards,
Wide fit shoes team
Really good fit running shoes
Really good fit, nice and wide on my feet, light for running well worth the money
1 September 2026
Reply from Wide Fit Shoes
Hi Mark,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with the fit and that the wide design provides the comfort and space your feet need. It’s also great to know that you find them lightweight and suitable for running, while still being great value for money.
We really appreciate your support!
Wide Fit Shoes Team
PROVIDING A GREAT SERVICE FOR PEOPLE…
PROVIDING A GREAT SERVICE FOR PEOPLE WITH WIDE FEET
1 September 2026
Reply from Wide Fit Shoes
Hi Bill,
Thank you so much for your kind feedback! We’re delighted to hear that you appreciate the service we provide for people with wide feet. We’re proud to offer a great range of comfortable, well-fitting footwear and truly appreciate your support!
Wide Fit Shoes Team
The shoes/sandals fit my wide feet
The shoes/sandals fit my wide feet. Great delivery service
5 August 2026
Reply from Wide Fit Shoes
Hi Helen,
Thank you so much for your lovely feedback! We’re delighted to hear that the shoes/sandals fit your wide feet comfortably and that you were happy with our delivery service. We really appreciate your support and are so pleased you had a great experience!
Wide Fit Shoes Team
Wrong trainers sent and postage charge to return
I was sent the wrong trainers and then had to pay the postage to return them
31 August 2026
Reply from Wide Fit Shoes
Hello Sarah,
I am very sorry to hear about this. Please don’t worry, we will sort this out for you. I will reach out to you directly to resolve the issue. We sincerely apologize for the inconvenience caused.
Kind Regards
Wide fit shoes team
You have come up Trump's again!!!
This is a go to place for my gnarly feet. This time I have managed to find two pairs of very comfortable trainers.
Thank you, wide fit shoes. X
1 September 2026
Reply from Wide Fit Shoes
Hi Mrs. K,
Thank you so much for your lovely feedback! We’re delighted to be your go-to place for wide-fit footwear and so pleased to hear you’ve found two pairs of trainers that are comfortable for your feet. It means a lot to know we’ve helped you find footwear that fits well and feels great.
Thank you for choosing Wide Fit Shoes, and we hope you enjoy your new trainers!
Wide Fit Shoes Team
Reply from Wide Fit Shoes
Hi Helen,
Thank you so much for your lovely feedback! We’re delighted to hear that your husband loves his new shoes and that they fit well. It’s also great to know they arrived quickly.
We really appreciate your support and hope he continues to enjoy wearing them!
Wide Fit Shoes Team
Reply from Wide Fit Shoes
Hi!
Thank you for your kind feedback! We’re delighted to hear that you found our service reliable. We really appreciate your support and hope to serve you again soon!
Wide Fit Shoes Team
Reply from Wide Fit Shoes
Hi!
Thank you so much for your lovely feedback! We’re delighted to hear that you love your new shoes and find them comfortable enough to wear all day. We really appreciate your support and are so pleased you’re happy with your purchase!
Wide Fit Shoes Team
Very helpful understood what I needed…
Very helpful understood what I needed no rushing and explained what was really needed
26 August 2026
Reply from Wide Fit Shoes
Hi Kevin,
Thank you so much for your kind feedback! We’re delighted to hear that you found our service helpful and that we took the time to understand exactly what you needed. We believe finding the right footwear should never feel rushed, so it’s wonderful to know you felt listened to and well informed.
We really appreciate your support!
Wide Fit Shoes Team
Reply from Wide Fit Shoes
Hello Phil,
I am very sorry to hear this. Please do not worry — I will reach out to you directly so that you can send the shoes back to us free of charge, and we will arrange to have a replacement pair sent out to you.
We sincerely apologise for the inconvenience and would love the opportunity to resolve this for you.
Kind regards,
Wide fit shoes team
Reply from Wide Fit Shoes
Hi!
Thank you for your feedback! We’re delighted to hear that you were happy with our speedy delivery. We really appreciate your support and hope you enjoy your new footwear!
Wide Fit Shoes Team
Fast shipping, but damaged packaging, pet hair, and zero customer support
Update:
Shortly after my review, the customer service team reached out and handled the situation in an exemplary way.
I am very impressed by their quick solution.
Because of this great support, I am raising my rating to 4 stars. Without the initial issues with the packaging and the product, it definitely would have been a 5-star experience.
The issue is now fully resolved!
The shipping was very fast, but unfortunately, the rest of the experience was highly disappointing.The packaging arrived completely damaged. Even worse, when I opened the box, I found pet hair inside the shoes. It feels like I received a used or poorly checked item.
24 August 2026
Unprompted review
Reply from Wide Fit Shoes
Hello,
I’m very sorry to hear this. This is certainly not what we want to hear, and I can only apologise for the inconvenience caused.
Please don’t worry—we will get this sorted for you. Could you please email me directly at gemma@widefitshoes.co.uk with the details, and I will personally make sure this is resolved for you.
Please rest assured that we will do everything we can to put this right.
Once again, I sincerely apologise, and thank you for bringing this to our attention.
Kind Regards
Wide fit shoes team
I have been buying extra wide shoe’s for a long time by
I have been buying extra wide shoes from wide fit shoes for several years. Service is prompt and they always fit. What’s not to like?
24 August 2026
Reply from Wide Fit Shoes
Hi Chris,
Thank you so much for your wonderful feedback and for being a loyal customer over the years! We’re delighted to hear that you’ve consistently found our extra-wide shoes to be a great fit and that you’re happy with our prompt service.
We truly appreciate your continued support and look forward to helping you find the perfect fit for many more years to come!
Wide Fit Shoes Team
Reply from Wide Fit Shoes
Hello,
I’m very sorry to hear about this.I will reach out to you directly so we can look into this.
Your custom and satisfaction mean a lot to us, and I’ll do my very best to resolve this for you.
Kind regards,
Gemma
Eventually got a set of shoes had…
Eventually got a set of shoes had problem as lots of them were out of stock. But pair I got are good, needed thin sole for driving otherwise I get pain in my knee if leg at wrong angle so barefoot is fine with the shoes I got it's slight pain, would be good if you did 6e driving shoe with a very thin sole.
21 August 2026
Unprompted review
Reply from Wide Fit Shoes
Hi Dave,
Thank you for sharing your feedback. We’re sorry to hear about the availability issues you experienced, but we’re pleased that you’re happy with the pair you received and that they’re working well for you.
We really appreciate your suggestion regarding a 6E driving shoe with a very thin sole. We’ll certainly pass this feedback on to our product team, as we understand how important the right sole and fit can be for comfortable driving.
Wide Fit Shoes Team
Reply from Wide Fit Shoes
Hi Csaba,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with our customer service. We always do our best to help and make sure our customers have a positive experience.
Wide Fit Shoes Team
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