I ordered a swim wetsuit 3 months ago and did not receive it after many emails offering my help. I finally had to ask for my money back as I have not received the order. I am very dissatisfied.
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See what reviewers are saying
I received a defected item and now I want to return it (by 14 days). They say they won't refund the shipping costs I paid when I placed the order!
Always on time for delivery, even though I live in Italy. Sometimes delivery is even quicker than declared. Their prices are most of the time the lowest compared to others. Willing to refund or rese... See more
1 Star for 1 simple reason: The suggested delivery date and the real delivery date are off by 5-7 days. Wiggle offers a free service that does not work and suggests to use DHL wich in my area is no... See more
Company replied
Company details
About Wigglesport.it
Written by the company
Contattateci da qui per qualsiasi domanda: http://www.wigglesport.it/ContactUsForm. un rappresentante italiano vi risponderà nel più breve tempo possibile. Il servizio è funzionante dal lunedì al venerdì dalle 9.00 alle 17.00
In alternativa potete scriverci in forma cartacea a questo indirizzo (non è possibile accogliere clienti di persona all'indirizzo indicato, nè è consentito restituire la merce di persona in nessuno dei nostri depositi):
Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
Contact info
1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom
- www.wigglesport.it
Never received product
I ordered a swim wetsuit 3 months ago and did not receive it after many emails offering my help. I finally had to ask for my money back as I have not received the order. I am very dissatisfied.
11 August 2022
Unprompted review
Reply from Wigglesport.it
Good Morning An,
We are really sorry to hear of the issue you experienced with the delivery of your wetsuit. We don't expect our customers to experience issues like this when it comes to the delivery of their orders.
We kindly ask you to update your review by adding an order number, so that one of our Customer Service Managers will be in touch with you and have a further look into your case.
Thanks for taking the time to leave a review, and again please accept our apologies for the inconvenience caused on this occasion.
Kind regards,
Your Wiggle Customer Service
Great prices, great service. Recommended.
Great prices, great service. Quick service, tested returns and swaps, a recommended place for the cycling passionate.
15 May 2021
I live in Italy
I live in Italy and have been using Wiggle for myself and my family for several years and have yet to make a complaint.
Despite the current situation of Covid-19, my goods arrived in good time.
Well done!
16 December 2020
Good product ranges and prices, secure payment and efficient delivery
There is a wide range of products; the prices are good; the reviews are helpful; payment is secure; and the delivery service is efficient.
6 October 2020
Unprompted review
Be careful
I received a defected item and now I want to return it (by 14 days). They say they won't refund the shipping costs I paid when I placed the order!
21 September 2020
Unprompted review
Always on time for delivery
Always on time for delivery, even though I live in Italy. Sometimes delivery is even quicker than declared.
Their prices are most of the time the lowest compared to others.
Willing to refund or resend if good was received damaged.
18 September 2020
Unprompted review
Fast and precise but....
Fast and precise , just one thing , I recommend a packaging course.
More than onece I received damaged box , even the good inside.
Everything was refound and also the service was fast and precise but it's enough take a bit of care during the package
25 July 2020
Unprompted review
Wow.I'm surprised
Wow. an incredible price for a well-made product. they will not be at the level of the most famous brands, but sometimes a low price is not synonymous with poor quality. Soft and comfortable. top.
30 April 2020
Unprompted review
Sella fi'zik aliante r 5 open saddle.
17 March 2020
Unprompted review
This IS the first Experience with wiggle
This IS the first Experience with Wiggle. All good. Delivery fast. No problema. Suggested
26 June 2019
Unprompted review
Wiggle is not able to provide cardboard…
Wiggle is not able to provide cardboard that resists till delivery. Once again I received the goods in a new package from the transport company.
13 February 2019
Unprompted review
Reply from Wigglesport.it
Hi Christian, thank you for leaving your feedback. Sorry to hear of you are unsatisfied with our packaging.
We appreciate all feedback we receive from our customers as we are always looking for ways to help improve our service for our customers.
We will ensure your feedback is passed on to our warehouse team for review and see if we can provide sturdier packaging in order to prevent damage to the parcels while in transit.
Thank you for taking the time to leave your review and we hope you have a nice day.
Very poor service and support.
1 Star for 1 simple reason:
The suggested delivery date and the real delivery date are off by 5-7 days.
Wiggle offers a free service that does not work and suggests to use DHL wich in my area is not available. Very poor service and I can not recommend Wiggle because there are numerous cheaper alternatives like.
bike-components.de, bike24.de, bike-discoun.de, lordgun...
26 September 2018
Unprompted review
Reply from Wigglesport.it
Thanks for sharing your experience with us.
Normally it takes about 5-7 working days for a standard delivery from the date of despatch in the UK.
We appreciate all the feedback we can get when it comes to all our services and we will forward this to all relevant parties to be reviewed.
Thanks again, have a nice rest of your day.
I waited too long to get my orders
It takes two almost 3 weeks to get my orders delivered to me.
I Think this is not a reasonable time for an e-commerce site like wiggle.
9 September 2018
Unprompted review
Reply from Wigglesport.it
Gentile Mattia,
La ringraziamo per la sua recensione e ci scusiamo per il disagio e per il ritardo nel ricevere il suo ordine.
Sembra che il suo ordine ha subito un errore di smistamento e ed e' stato restituito al mittente per poi essere rispedito a lei con consegna prioritaria.
Purtroppo ritardi e problemi del genere possono capitare in transito e ci scusiamo se questo le ha causato un'inconvenienza.
Normalmente gli ordini vengono ricevuti entro 8-10 giorni lavorativi con consegna standard. Offrimo anche l'opzione consegna in 24 ore qualora volesse ricevere il suo ordine il giorno dopo.
A causa di restrizioni, ci sono alcune aree in cui non possiamo offrire questo tipo di servizio (Sicilia e Sardegna non sono coperte in nessun caso dal servizio). Queste informazioni puo' trovarle a questo link: http://www.wigglesport.it/h/option/international
Noi cerchiamo sempre di migliorare i nostri servizi, e quindi apprezziamo il contributo lasciatoci nel scrivere la sua recensione.
Ci auguriamo di servirla nuovamente in futuro.
An excellent level of service and …
An excellent level of service and choice of products.
21 December 2017
Unprompted review
yeah price so good
8 June 2017
Unprompted review
Perfect thank you
8 June 2017
Unprompted review
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