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Wilfreda Beehive Reviews 

473
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely smooth online booking process, mentioning that finding trips and navigating through the clear webpages is remarkably simple. People also express great excitement for their upcoming breaks, noting that confirmation emails and payment reminders are handled efficiently. Travelers frequently highlight the friendly drivers and helpful staff members who readily assist with any queries over the phone. Some reviewers were not happy with minor booking details, explaining that entering multiple dates of birth can slow down the process, departure times are not always immediately provided on receipts, or the website can occasionally feel tricky to navigate.

What people talk about most

Booking process

Reviewers mention positive feedback about booking process, highlighting that the online system is... See more

Holidays

People report positive experiences with holidays, highlighting a clear online booking process and a great... See more

Website

Consumers find the website experience to be exceptionally positive. People consistently praise the platform... See more

User experience

Customers had positive experiences with user experience, highlighting how easy the online booking system is... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members, drivers, and phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Definitely recommend l booked online without any problems whatsoever! Booking confirmation came through the next day travelled previously with Wilfreda beehive everything was superb from the pick up... See more

Company replied

Rated 5 out of 5 stars

A fantastic choice of short break destinations. I didn't book this trip sooner because I only spotted this morning that the heritage rail line trip was my absolute favourite, the Dales rail. Fantastic... See more

Company replied

Rated 5 out of 5 stars

For a few weeks now I've used your shuttle bus to visit my father again doncaster royal infirmary. The drive and your drivers have been great, very respectful and helpful. It's been and will continue... See more

Rated 5 out of 5 stars

My wife and I had a brilliant weekend last week at Hatfield House,Hampton Court and Buckingham Palace. The Holiday inn was great ,the food was very good and the staff at all places where excellent. O... See more


Company details

  1. #8 of 23 best companies in Bus and coach company
  2. #3 of 8 best companies in Bus tour agency
  3. #34 of 45 best companies in Tour Agent
  4. #94 of 146 best companies in Tour operator
  5. #52 of 101 best companies in Travel deals

About Wilfreda Beehive

Written by the company

Wilfreda Beehive Celebrates 75 Years

Wilfreda Beehive Coach

Seventy-five years. It's a milestone few businesses achieve. Wilfreda is proud to celebrate this significant anniversary, a testament to our enduring commitment to providing exceptional service.

As a family-run business, we've built our reputation on trust, reliability, and a genuine passion for travel. Three generations of the same family have dedicated their lives to creating unforgettable experiences for our valued customers. Our personal touch and attention to detail are at the heart of everything we do.

Coach Holidays

Celebration GIF

All our holidays have been carefully selected and we hope you will enjoy the comfortable hotels, scenic excursions, and varied touring itineraries. Your holiday is in safe hands from booking with our friendly reservations team to travelling in comfort and style on-board our executive coaches with our professional team of coach tour drivers. Sit back, relax and enjoy the travelling experience of a special holiday or short break with Wilfreda Beehive.

Our Services

Written by the company

Private Hire
Our private coach hire service allows you to travel anywhere without any hassle. Our team will make the booking process simple and streamlined, with your travel experience being our priority. Get a quote quote today and start your stress-free journey with us.
VIP Coach Hire
Travel in style and make an impression with VIP coach hire. Our luxury VIP coaches are the perfect transport solution for any occasion, whether it be a business trip or a fun-filled day out. Take coach travel to another level and enjoy an amazing VIP experience with our luxury service.
Corporate Coach Hire
Tailored travel solutions to businesses of all sizes. Our experienced team will work with you to create the perfect travel experience. Whether you need a luxury coach for an executive trip or a fleet of buses for a large group, we’ve got you covered.
Contract Hire
Efficient and cost-effective contract coach hire services that can be tailored to suit your needs. Whether you require regular, reliable transport for an ongoing basis or a fixed time period, we are here to help. Our services are on time, reliable and provide great value for money.
Schools Colleges Universities
Our flexible coach hire service has been providing efficient and cost-effective transport solutions for school parties, colleges and universities for over 50 years. With our industry experience, we are dedicated to finding a solution that suits your needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

473 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(473)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The lady I spoke to could not have been…

The lady I spoke to could not have been more helpful, she answered all my queries, and the whole booking process was dealt with very professional and I was very impressed. In fact I was that impressed I booked another holiday with you the next day online and that was very easy to do

22 May 2026
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Reply from Wilfreda Beehive

Thank you for your wonderful review. We're delighted to hear that our team was able to provide such helpful service and answer all of your questions.

It's especially pleasing to know that you found the booking process professional and straightforward. The fact that you were so impressed that you went on to book another holiday with us the very next day is the highest compliment we could receive!

We truly appreciate your trust in us and look forward to helping you create more fantastic holiday memories in the future.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

ease of booking and pricing

ease of booking and pricing

21 May 2026
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Reply from Wilfreda Beehive

Thank you so much for your wonderful review!

We’re delighted to hear that you found the booking process easy and our pricing competitive. Providing a smooth experience and great value for our customers is always our priority. We truly appreciate your support and look forward to welcoming you onboard.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

Had a lovely time on the Norwich…

Had a lovely time on the Norwich Christmas trip last year

27 December 2025
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Reply from Wilfreda Beehive

Thank you so much for your lovely review!

We’re delighted to hear you had such a wonderful time on the Norwich Christmas trip last year. It’s great to know you enjoyed the experience, and we hope the festive atmosphere made it extra special. We look forward to welcoming you on another holiday soon.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

Easy booking

Easy to book easy to make a payment always helpful when on the phone with a query

18 May 2026
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Reply from Wilfreda Beehive

Thank you for your lovely feedback. We're pleased to hear that you found the booking and payment process easy, and that our team was able to help whenever you had a query. We appreciate your support and look forward to assisting you again soon.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

It was quick and easy to book our…

It was quick and easy to book our holiday on line. There's plenty of local pick up points.

16 May 2026
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Reply from Wilfreda Beehive

Thank you for your great review!

We’re so pleased to hear that you found the booking process quick and easy, and that our range of local pick-up points was convenient for you. We always aim to make travelling with Wilfreda as simple and stress-free as possible. We look forward to welcoming you on your holiday soon!

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

First time with Wilfreda and everything…

First time with Wilfreda and everything was excellently organised and we thoroughly enjoyed our experience. Have already booked another trip with them.

9 May 2026
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Reply from Wilfreda Beehive

Thank you so much for your lovely review!

We’re delighted to hear that your first trip with Wilfreda was so enjoyable and that everything was excellently organised. It means a lot to know you had such a positive experience, and we’re especially pleased that you’ve already booked another trip with us. We look forward to welcoming you again soon for another wonderful journey!

Kind regards,
Wilfreda Beehive

Rated 1 out of 5 stars

Nobody wants to take responsibility

Went with Wilfreda Behive to Alveston Hall in January.
The staff were unresponsive, and the dining times confusing.
Our room had poor insulation on the patio doors, which made our room freezing, causing my wife to have 4 sleepless nights.
This was reported to the front desk on 4 occasions but nothing was done.
The swimming pool and changing rooms were just as cold, and the spa facilities were closed.
Neither Behive or Warners take responsibility for thier disastrous shortcomings.
Even Premier Travel Inn offer a full refund for a poor nights sleep.
Poor show from both parties

19 January 2026
Unprompted review
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Reply from Wilfreda Beehive

Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience.

It is our understanding that you have since been in contact with Warner Hotels directly, who apologised for the shortcomings you experienced and offered a goodwill gesture, which you chose to decline.

Whilst we would never want any customer to have a disappointing holiday experience, we do feel it is important to clarify that Wilfreda Beehive was not made aware of these concerns during your stay at Alvaston Hall. The first contact we received regarding these issues was approximately three months after your return.

Under our Trading Charter, we ask that any concerns are raised during the holiday so that we, along with our hotel partners, have the opportunity to investigate and resolve matters as quickly as possible. If customers remain dissatisfied after returning home, we request that complaints are submitted in writing within 14 days of travel. Unfortunately, when concerns are raised several months later, our ability to fully investigate and address matters is significantly limited.

During this particular break, over 400 customers travelled with Wilfreda Beehive to Alvaston Hall, and the overwhelming majority enjoyed a very positive experience.

Nevertheless, we are genuinely sorry to hear that your holiday did not meet expectations, and we do appreciate you taking the time to provide your feedback, as customer comments help us continue improving the service we provide.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

Absolutely wonderful

Absolutely wonderful. Highly recommend. Always great fun and staff go out of their way to accommodate customers and ensure a great holiday for all.

6 April 2026
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Reply from Wilfreda Beehive

Thank you so much for your lovely review!

Creating fun, memorable experiences and making sure every guest feels well looked after is exactly what we strive for, so your kind words truly mean a lot to the whole team. We really appreciate your recommendation and look forward to welcoming you back again soon!

Kind regards,
Wilfreda Beehive

Rated 4 out of 5 stars

A good break

Well organised weekend break

2 May 2026
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Reply from Wilfreda Beehive

Thank you for your review and booking with Wilfreda Beehive.

We look forward to welcoming you onboard.

Kind regards,
Wilfreda Beehive

Rated 1 out of 5 stars

tried booking a 5 day trip today to Tenby…

tried booking a 5 day trip today to Tenby 1 1/4 hours on line. rang company in desperation only to receive a dismissive and uninterested answer ,. saying fully booked ( almost in the style of Tough) despite your email saying available .
Customer service
I've travelled several times with Wilfreda Behive and have in the past never had a bad experience.

8 May 2026
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Reply from Wilfreda Beehive

Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience.

Having reviewed the telephone conversation with our reservations team, we appreciate that the interaction may not have met your expectations, although we do not feel our agent intended to appear dismissive or uninterested. At the time of your enquiry, the tour had unfortunately sold out following a high volume of bookings received after a recent e-shot campaign.

We understand there were also some difficulties processing the payment, which required authorisation from your bank, and during that time the final room was booked.

We are pleased that you were able to secure an alternative holiday with us and take advantage of a discounted offer. Thank you again for your feedback, and we hope to welcome you onboard in the future.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars
Wilfreda Beehive logo

Reply from Wilfreda Beehive

Thank you for your 5* review and booking with Wilfreda Beehive.

We are delighted to hear that you found the booking process simple, and we look forward to welcoming you onboard.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

Excellent coaches and trips along with…

Excellent coaches and trips along with great hotels and foods

7 May 2026
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Reply from Wilfreda Beehive

Thank you so much for your wonderful review!

We’re delighted to hear that you enjoyed our coaches, as well as the great hotels and food.

We really appreciate your support and look forward to welcoming you onboard again soon.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

Booking

Very easy to book by easy steps. Very easy to understand.

6 May 2026
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Reply from Wilfreda Beehive

Thank you for your 5* review and booking with Wilfreda Beehive.

We are delighted to hear that you found the booking process simple, and we look forward to welcoming you onboard.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

Usual good service.

Usual good service.

27 April 2026
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Reply from Wilfreda Beehive

Thank you for your 5* review and booking with Wilfreda Beehive.

We look forward to welcoming you onboard.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

easy to book

30 April 2026
Wilfreda Beehive logo

Reply from Wilfreda Beehive

Thank you for your 5* review and booking with Wilfreda Beehive.

We are delighted to hear that you found the booking process simple, and we look forward to welcoming you onboard.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

Booking process easy by either web or…

Booking process easy by either web or phone. Have travelled with the company previously and enjoyed the holiday.

23 April 2026
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Reply from Wilfreda Beehive

Thank you for your 5* review and for booking with Wilfreda Beehive.

We really appreciate your support, and it’s great to hear that you enjoyed your past holidays with us.

We look forward to welcoming you onboard again soon.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

Faultless

Sean took a group of kids from our school to London and his service was faultless. On time, extremely safe and nothing was too much trouble. We wouldn’t hesitate to use Wilfred Beehive again. Thank you!

23 April 2026
Unprompted review
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Reply from Wilfreda Beehive

Thank you so much for your wonderful review!

We’re delighted to hear that Sean provided such a faultless service for your school trip to London. Ensuring our passengers travel safely, comfortably, and on time is always our priority, so it’s fantastic to know Sean made such a positive impression.

Your kind words mean a great deal to both Sean and the whole team at Wilfreda Beehive.

Thank you again for your support, and we look forward to welcoming you onboard again in the future!

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

Absolutely lovely and trustworthy …

Absolutely lovely and trustworthy company
They aim to make everything easy and comfortable and they do! Well done 👏

25 April 2026
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Reply from Wilfreda Beehive

Thank you so much for your kind words and wonderful review!

We’re delighted to hear that you found our holidays easy and comfortable – that’s exactly the experience we aim to provide for all our customers. Your feedback means a great deal to our team.

Thank you again for your support, and we look forward to welcoming you onboard for another holiday soon.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars

Lovely break

Lovely break, excellent driver kept us well informed all through the trip, thanks Mark.

15 April 2026
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Reply from Wilfreda Beehive

Thank you so much for your wonderful review!

We’re delighted to hear that you enjoyed your recent break and that Mark looked after you.

We really appreciate your support and look forward to welcoming you onboard again soon.

Kind regards,
Wilfreda Beehive

Rated 5 out of 5 stars
Wilfreda Beehive logo

Reply from Wilfreda Beehive

Thank you for your 5* review and booking with Wilfreda Beehive.

We are delighted to hear that you found the booking process simple, and we look forward to welcoming you onboard.

Kind regards,
Wilfreda Beehive

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