Always have good experience with wilkinson cameras, I ordered camera and a clean kit but I ordered wrong kit for my camera, they called me straight away to say I have paid for wrong one and they can s... See more
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I was given a gift voucher for Wilkinsons however, I had forgotten about it until I received a reminder that it was due to expire shortly. I contacted Wilkinsons, and they kindly extended the expiry d... See more
Company replied
Do not order. Extremely disappointed with the service I ordered a camera for next day delivery on the 3rd at 3pm as per their website it would have then dispatched on the 4th and received on the 5th.... See more
Company replied
I enquired about a camera yesterday and the response was efficient and extremely helpful. I was put in touch with Alex R and he made my experience effortless. This is the first time buying from Wilkin... See more
Company replied
Company details
Information provided by various external sources
Your knowledgeable friends in photography since 1986. Wilkinson Cameras is an award-winning, independent photography and sports optics specialist retailer with 9 high street stores across the North West of England and online shopping and advice at www.wilkinson.co.uk Wilkinson Cameras stock a full range of photographic and video equipment and sports optics as well as relevant accessories such as tripods, camera bags, memory cards, microphones and more. All Wilkinson Cameras stock is genuine UK stock (no grey imports) and we are Canon Pro Partners, Nikon Pro Centres, Panasonic Lumix G Premier Dealers, Manfrotto Premium Dealers to name but a few.
Contact info
United Kingdom
- 01772252188
- sales@wilkinson.co.uk
- www.wilkinson.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Great service
Great service. Easy order, competitive prices in comparison to other sites selling same products and speedy delivery. Thank you!
Had exact what I needed
Had exact what I needed. Good price. Quick delivery.
Very efficient online sales experience
Very efficient online sales experience. Fast delivery and a competitive price, better than many other suppliers.
Great price and quick shipping
Great price and quick shipping. Value for money. 👍
Lovely in Liverpool
Such a lovely shop and staff! Had a great time chatting with Liz about all things cameras. Her passion for photography is infectious and she really helped me to figure out which camera I will replace my archaic compact with.
There's some printing machines there too, which Liz guided me through connecting my phone to so I could print off a few snaps. The quality was the best I've found in Liverpool so I'll be back to print more soon.
Highly recommend this shop (and staff) for all things cameras, even for novices like me. Thank you Liz and team for chatting with this technophobe.
Incorrect advice and incompetent photography
In order to renew my passport I needed a recent photograph. I went to the Wilkinson store in Carlisle and said that I needed a photo for my Irish passport. A rather haughty assistant told me to remove my glasses. He said that this was a requirement. I replied that this was not the case and that I had recently checked the government advice. The assistant then said "if you try to enter the country with a passport photo in which you are wearing glasses you will not be allowed in". This was arrant nonsense - I had entered the UK just 48 hours beforehand using a passport with such a photograph. I am a frequent traveller and have both UK and Irish passports. Both passports have photos in which I am wearing glasses.
He did try to take a picture but my photochromic lenses hadn't cleared by then. The UK online check rejected the picture. So another was taken without glasses and this passed the UK test. The failure was not because I was wearing glasses but because of a tint which had not cleared. Mr smug, the assistant, said this would be OK now and my photo would pass muster.
For the education and edification of the arrogant assistant the (Irish) web-site advice reads "Transparent glasses may be worn so long as they do not cause glare or shadows or the frames do not cover any part of the eye."
The photo didn't pass. It was rejected by the Irish passport office because the background was too dark. In a response to my Google review the store owner said "The Carlisle store is one of our most experienced passport photo stores. As a company, we are experts at taking passport photographs and we want to ensure that every passport photo we take will be accepted when you apply for your passport. "
Some experts! Talking nonsense about the wearing of glasses. Saying that a photo was good when it failed to pass muster. Taking just shy of £10 for nothing worthwhile. Then having the gall to tell me how expert they are. If the Carlisle store is one of the most experienced it would be wise to steer clear of the others.
Trading standards need to know
Purchased a camera this morning and during the transaction was offered a discount. They then cancelled my order as they said the discount was a mistake. This goes against trading standards and consumer rights and the company will not budge on their mistake after a telephone call. I have reported them.
Update following Wilkinsons reply.
To accuse me of being impolite, rude and threatening down the phone is an absolute lie, I mearly pointed out my stance in a calm, quiet manner. Shame on you Alex, and your team for this reply. Disgusting.
Trust Pilot is for consumers to give feedback on experiences and not a place for retailers, to use it to slander their potential customers.
Also I point out, I was willing to purchase the camera at full price, putting trust in you as a source amongst hundreds of other retailers offering this camera for sale today.
For anyone reading this, be wary, for a bad experience could become an opportunity for Wilkinson to give you unwarranted, personal feedback to satisfy their sour grapes.

Reply from Wilkinson Cameras
Good service
My order went through without a hitch. Good price, good communications and delivered on time. Spot on service.
Quickly helped me out with an order I…
Quickly helped me out with an order I needed to cancel.
Quality items. Reliable.
delivered on time / the next day as…
delivered on time / the next day as promised,
haven`t used camera yet but product looks exactly as described,
excellent service from purchasing to delivery,
would highly recommend,
Good trade in prices, pleasant buying experience
I took my camera into part exchange for a better one. I got it down to two cameras before I went to the Liverpool store. I got a friendly welcome and good advice about each of the cameras I was thinking of buying. I also feel I got a good prices for the items I took in for part exchange. Liz and Mathew are professional and well informed but not pressuring in the least. I look forward in upgrading again when my camera skills improve further. A pleasant buying experience. Would definitely recommend.
Excellent
Whenever I purchase something online with a retailer I have never bought from before, there's always some trepidation of parting with my cash to an unknown retailer.
My experience with Wilkinson Cameras has been nothing short of excellent. I was informed by emails at every step of the ordering process by the efficient service provided and my camera arrived the next day, even though it was not paid for next day delivery. The product was very well packaged and I could not be happier! Well done to the staff for the excellent service provided by Wilkinson Cameras.
Camera buff served!
An excellent service from start to finish.Fuss-free & professional
Excellent service and speedy delivery
Excellent service and speedy delivery, couldn't ask for more. Will definitely use again. Thank you!
Great price
Great price, great service and fast delivery. What more would you want?
Order for a Nikon lens.
Order for a Nikon lens.
Very helpful after the online ordering part went a bit haywire (popup's were blocked).
Ordered and sent out on a Saturday and received by Wednesday.
Well packaged goods and I'm happy with everthing.
Good stock, keen pricing and quick delivery
Good stock and keen pricing. Delivery was much quicker than expected. Excellent experience.
Be very very careful trading in as I…
Be very very careful trading in as I was low balled. Agreed trade in price on a lens which was correctly described and when sent they dropped the price by 34% for cosmetic rubbing which was described by the original grade!
Given 2 stars as Graham the manager was very good with comms etc ordering the new lens.
Very dissapointed

Reply from Wilkinson Cameras
Reliable professional and knowledgeable
Ordered a Canon lens just before Christmas with no expectation of it arriving by Christmas, but it did. Tracking kept me updated on progress and as always Wilkinson Cameras delivered. Top service - thank you.
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