Ordered a diamond ring on Wednesday and received it on Friday. OMG it’s gorgeous! I have been looking for baguette style for ages, William May came up on my phone and I found my dream ring. The choi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service From start to finish, William May have gone above and beyond to find the right pieces of jewellery for myself and my partner, customer service is the best Prices are extremely comp... See more
Company replied
Prompt delivery, good price. Unfortunately I had to return the item as my wife said it was not her! Telephoned to discuss return procedure, very helpful, no hassle. Excellent all round.
Company replied
Saw a lovely 5 diamond ring online at William May website. I contacted shop and Jack provided me will all the information and was so helpful! I purchased ring yesterday 5th May and today 6th May... See more
Company replied
Company details
- #9 of 111 best companies in Jeweller
- #3 of 23 best companies in Jewellery Buyer
- #5 of 29 best companies in Jewellery Repair Service
- #22 of 291 best companies in Jewellery shop
- #1 of 8 best companies in Pawn shop
- #14 of 130 best companies in Watch shop
About William May Jewellers
Written by the company
For almost 200 years we have been providing our treasured customers with specialised, highest-quality watches and pre-loved jewellery. We’re extremely proud of our established reputation for putting the customer service experience first in everything we do.
Why Buy Pre-Owned Jewellery
Are you in the market for exquisite jewellery but haven't considered the option of buying pre-owned? It's time to broaden your horizons and explore the realm of pre-owned jewellery.
Want Vintage Jewellery?
Discover our unique collection of vintage jewellery at William May, offering character-filled pieces you won't find on the high street.
Finance Options Available
Whether you're looking for flexible payment plans, low-interest loans, or tailored options to suit your budget, we’ve got you covered. Explore our offerings and discover how we can make your financial journey smoother and stress-free.
Have you found the perfect ring, but it’s just not the perfect size for you?
Not to worry, here at William May our inhouse jewellers are able to resize rings, ensuring the most comfortable fit for your new or personal rings.
Dive into our newest additions; an ever-changing catalogue where every piece tells a story of elegance and refinement. Our curated selection features an array of treasures, ranging from timeless pre-loved necklaces to exquisite brand-new bracelets. Whether you're drawn to the nostalgia of vintage charm or the allure of contemporary design, there's something here to captivate every style sensibility. Embrace the opportunity to elevate your wardrobe with pieces that resonate with your individuality and taste.
Written by the company
FREE Delivery*
FREE Express Delivery On Orders Over £250
Free on orders over £250. Delivery within 1 working day after dispatch. Express delivery in the following places will take 3 working days: Northern Ireland, Isle of Man, Scottish Highlands
Contact info
192 Rochdale Road, M407RA, Manchester, United Kingdom
- 0161 205 3575
- enquiry@william-may.co.uk
- www.william-may.co.uk
4.9
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from William May Jewellers
Hi Janet,
Thank you so much for taking the time to share your wonderful feedback with us!
We are thrilled to hear that you were happy with our service as well as your new ring.
If you ever need assistance in the future, please don't hesitate to reach out.
-William May Jewellers.
Reply from William May Jewellers
Hi David,
Thank you for your kind words!
We are so thrilled to hear you are so pleased with your new chain and that it arrived so promptly. Knowing that our jewellery has brought you joy means the world to us. Your support and kind words inspire us to continue striving for excellence in everything we do.
If there's ever anything we can do to enhance your experience further or if you have any suggestions for how we can serve you even better, please don't hesitate to let us know!
-William May Jewellers.
Reply from William May Jewellers
Hi Huw,
We're thrilled to hear that you find our service useful and easy to use.
It brings us joy to hear you are happy with the jewellery you have received! We understand the importance of offering value and top quality service to our customers, and it's fantastic to know that you feel our efforts reflect that.
If you have any further suggestions or need any assistance, please don't hesitate to reach out. We're here to help!
-William May Jewellers.
Reply from William May Jewellers
Hi Stacey,
We really appreciate you taking the time to let us know about your experience!
It is wonderful to know that you are so pleased with your ring and that it arrived promptly.
Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent service and products.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
-William May Jewellers.
This was my second order from William…
This was my second order from William May and I'm very just as pleased as I was with the first one. 2 items are beautiful. Delivery was quite quick and both items came in boxes
Only thing I would say is on the website I wish the photos were better. For instance I got some earrings and it would have been really handy to have a photo of them on a dummy to show the size?
I'm an absolute magpie when it comes to jewellery, especially pre-loved, so no doubt I'll be back for more soon!
13 July 2026
Reply from William May Jewellers
Hi Katrina,
Thank you for your wonderful feedback! It brings us joy to hear you have had such a fantastic experience.
Ensuring great communication and providing accurate images on our website are top priorities of ours. You can find the weight and measurements of all of out pieces in the "description" section beneath the images on our web page.
Your feedback serves as a testament to the hard work and dedication of our team.
-William May Jewellers.
Reply from William May Jewellers
Hi Kerry-lee,
We are delighted to receive your wonderful review!
It brightens our day knowing that your new ring is a perfect fit. We strive to provide exceptional service and products to all our customers, and it's incredibly rewarding to hear that we've succeeded in meeting your expectations.
We are so grateful for your support and look forward to serving you again in the future. If there is ever anything else we can do for you, please let us know!
-William May Jewellers.
Although very nice earrings the photo…
Although very nice earrings the photo online shon them to be far larger so hence the 3 stars I bought them as a gift and I’m reluctant to give them as they certainly don’t look worth the price I’ve paid for them
13 July 2026
Reply from William May Jewellers
Hi Elsie,
We really appreciate you taking the time to let us know about your experience.
We sorry to hear that on this occasion you feel that the earrings you have purchased as not as you had expected them to be.
We do have the measurements and weight of all of our pieces detailed under their photos within the "description" on our web page, we advise always reading through the description to ensure your are 100% pleased with the item before checking out.
We are so grateful for your support and look forward to serving you again in the future. If there is ever anything else we can do for you, please let us know!
-William May Jewellers.
Thank you for the st christopher…
Thank you for the st christopher pendant I brought our daughter loved it .it was just what she wanted .the quality was solid and beautiful.
8 July 2026
Reply from William May Jewellers
Hi Heidi,
We really appreciate you taking the time to let us know about your experience!
It is wonderful to know that your daughter is so pleased with her St Christopher pendant.
Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent service and products.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
-William May Jewellers.
Was delivered quickly and fitted…
Was delivered quickly and fitted perfect. Such a beautiful ring will definitely buy again
8 July 2026
Reply from William May Jewellers
Hi Chelsea,
We really appreciate you taking the time to let us know about your experience!
It is wonderful to know that you are so pleased with your item and that it arrived promptly.
Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent service and products.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
-William May Jewellers.
Excellent service
Excellent service. They even got back to me regarding specs of ring I purchased.
8 July 2026
Reply from William May Jewellers
Hi Simon,
We really appreciate you taking the time to let us know about your experience.
We strive to provide exceptional service and products to all our customers, and it's incredibly rewarding to hear that we've succeeded in meeting your expectations.
We are so grateful for your support and look forward to serving you again in the future. If there is ever anything else we can do for you, please let us know!
-William May Jewellers.
Reply from William May Jewellers
Hi Michael,
Thank you for your 5 star review.
We really appreciate you taking the time to let us know about your experience! We're thrilled to hear that you're happy with your purchase. Your continued support and satisfaction mean the world to us.
-William May Jewellers.
Good quality for the price
Good quality for the price. I love their vast selection of vintage jewellery.
6 July 2026
Reply from William May Jewellers
Hi Annabelle,
Thank you for your sparkling 5 star review.
Here at William May Jewellers we are committed to giving our pre-love and vintage jewellery a new lease on life.
It brightens our day to know you love our vintage selection and hold our pieces as highly in regard as we do.
Your continued support and recommendation means the world to us.
-William May Jewellers.
Order some gold earrings for the mrs…
Order some gold earrings for the mrs absolutely perfect and really fast delivery too.
15 July 2026
Unprompted review
Reply from William May Jewellers
Hi Dave,
Thank you for your lovely 5 star review!
We're so pleased to know your wife loved her new earrings. It is our ultimate goal to provide top quality jewellery at great value and to hear you are so happy is so heartwarming.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
-William May Jewellers.
Eternity ring gorgeous …
Beautiful ring fast delivery got it sized up fast delivery really pleased with my purchase highly recommend
9 July 2026
Reply from William May Jewellers
Hi C,
We greatly appreciate your positive 5 star review!
We're so pleased with your charms. Your words of appreciation truly make our efforts worthwhile. Thank you for taking the time to share your wonderful experience with us.
Your continued support and patronage inspire us to continually raise the bar and ensure that every interaction with us is nothing short of exceptional.
-William May Jewellers.
Outstanding service delivery and after sales support
The quality of jewellery both pre-owned and new and the service delivery from William May is always outstanding.
The aftersales care and attention to detail, their efficient and speedy correspondence and quick and safe delivery of goods make browsing and buying an absolute pleasure.
Thank you to the team for their excellent support always.
8 July 2026
Reply from William May Jewellers
Hi Chantal,
Thank you so much for taking the time to share your wonderful feedback with us!
We are thrilled to hear that you were happy with our service. We strive to provide exceptional service and products to all our customers, and it's incredibly
rewarding to hear that we've succeeded in meeting your expectations.
We are so grateful for your support and look forward to serving you again in the future.
If there is ever anything else we can do for you, please let us know!
-William May Jewellers
My very special ring 💍
I've used this company before,the service is excellent,the delivery is very quick,and the ring I ordered was just amazing,I love it! Il continue to use your company and recommend to my friend's. Many thanks ❤️💍
3 July 2026
Reply from William May Jewellers
Hi Jacky👋
Thank you for your heartfelt review!
Reading your positive review truly brightened our day and reaffirmed our commitment to providing high-quality products and exceptional service to all of our customers.
Your recommendation means the world to us and your kind words inspire us to continue striving for excellence in everything we do❤️
If you ever have any questions or need assistance, please don't
hesitate to reach out. We're here to help!
-William May Jewellers.
Reply from William May Jewellers
Hi K,
Thank you so much for the 5-star review!
We're thrilled you enjoyed your experience on our site and appreciate your support.
-William May Jewellers.
Very helpful with everything I needed…
Very helpful with everything I needed very polite thanks 😊
7 July 2026
Reply from William May Jewellers
Hi Christine,
Thank you so much for taking the time to share your wonderful feedback with us!
We are thrilled to hear that you were happy with our service. Providing exceptional service is a top priority for us and it's fantastic to know that you feel our efforts reflect that.
Your feedback and continued support keep us going, we hope to see more order from you in the near future.
-William May Jewellers.
Pre-owned gold locket…
I am very pleased with the locket I bought. It was as described and came well packaged and on time.
6 July 2026
Reply from William May Jewellers
Hi John,
Thank you for you kind 5 star review!
We are so thrilled to hear you are so pleased with your new gold locket and that it arrived so promptly. Knowing that our jewellery has brought you joy means the world to us.
Your feedback and continued support is invaluable to us and we hope to see more orders from you in the near future.
-William May Jewellers.
Reply from William May Jewellers
Hi Susan,
Thank you for your 5 star review.
We are thrilled to hear that you were happy with our service.
Providing exceptional service is a top priority for us, and it's incredibly rewarding to know that we've met your expectations. Your satisfaction is our motivation.
We can not state enough how much your continued feedback and support means to us, we hope to see more orders from yourself in the near future.
-William May Jewellers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.