Williams Sonoma Reviews 

I used Williams Sonoma for my Registry for my wedding in September. I received a gift in April maybe?? For my Bridal shower at the end of May. I did not open it until after my bridal shower and then realized I wanted to return it. When I contacted customer service to print a gift receipt they told me they were unable to do so. They were not even willing to give me any kind of gift receipt. If you are trying to decide if you should use them ABSOLUTELY DO NOT!!!!! They were horrible and do not try and make the brides experience any better.
I had another gift from amazon that was outside of the “return window” and they fixed it with ease and it took no time at all. It should not be a big deal to return gifts on a registry website. IT SHOULD BE EXPECTED!!!!!! They should not run a registry website and honestly their company is disgusting.

The return policy for wedding registry gifts is 90 days after the event or the purchase, whichever is later. When you go to make a return 48 days after your wedding, they'll say you're outside of the return window. Their system has been programmed to not honor their stated return policy. Then, if you chat with then, they have you call another number where you ha. We shouldn't have registered with them. Items kept going in and out of stock, changing links, etc. Register at Amazon and avoid this mess of a company.

I used this website for sending my cousin gift, and the customer service did not help at all with my request to update the deliver address. Worst experience from their customer service. Because I contacted UPS, UPS did not have authority to update the address. That is why I contacted this registry website company, which offered no help.

Bought a very expensive outdoor patio set with dining table, chairs, benches etc. Advertised as Aluminum (and still is?) yet the system is held together by steel. The entire $15K rusted away in 24 months. William Sonoma acknowledged the blatant misrepresentation and DID NOTHING??? DON'T BUY THE LANARCA LINE AND WILL NEVER BUY AGAIN FROM WILLIAM SONOMA.

If I could give this store zero stars I would. Buyer beware!
I tried to return a product that I received as a gift (marked on the bottom with the Williams Sonoma name), that was DEFECTIVE, and was told unless I could produce the receipt to ensure it was within 30 days, I was out of luck. All I could think of, was thank goodness it was not expensive, since I left the product at the store and left with no satisfaction. Just imagine if it had been an expensive small appliance. My recommendation is to buy elsewhere!

Already over priced, but shipping charges are ridiculous. Had to pay 20 dollars to have 4 salad plates shipped. To add insult to injury, it wasn't even to my home - it was to a West Elm store, which I then had to pick up! Never again.

This company does not stand behind its products. I bought a roasting pan and used it 3 times- the gold non-stick finish baked off. I sent pictures. Waited on hold ts speak to a manager for over 30 minutes- who never took my call. Long story short- I was told the pan was over a year old (15months to be exact)- so they would do nothing. Its is a lousy company- here was the lousy product they were peddling- Williams Sonoma Goldtouch® Savory Roasting Set with Lasagna Pan & Rack $69.95. Garbage at its best!

If I could give zero stars, I would. I ordered an espresso machine in store on April 4. On April 9, it was delivered, but in the wrong color. I called and quickly received a label to return the incorrect item, which I did the next day. The return was confirmed by both WS and UPS as received on April 13. After almost 2 months, I've received nothing but different stories from the WS customer service team, saying that the item was marked as received, but they don't have it; and without the item, they cannot issue a refund or send the correct item. Not even a "hey, we know this sucks. Here is a credit while we try to get it straightened out." Nope, just, "contact your credit card company to dispute the charge." Absolutely awful customer service if I've ever seen it. Even after speaking with a manager, she said "your case is closed and there is nothing anyone is going to do." Again, absolutely awful to treat customers this way when the company messes up not once, but twice on an $850 order?! Insane. Never again.

I ordered a set of stainless steel pans.One 8 inch and one 10 inch. The ten inch came with scratches in it. I will never buy from this company again. They went down hill. I don't recommend them.

I used them for my bridal registry. Everything is back ordered. I got multiples of items as the site doesn’t work properly. When I returned all my duplicate and triplicates. It took 2 hrs and they email you each credit in an email. Only 1 ended up coming through and I had to go back and do the entire process again only to have 2 come though. So I’m still missing 7 credits and each comes separately to keep track of. I would never recommend WS. Overpriced and did a terrible job.

Ordered a Christmas present in December 2025. Original arrival date was January 2026. Then they let me know it was backordered and would arrive in March. Then April. Then May. It is now May 18 and I have not received the item, nor has it shipped. When I reach out to customer service, the only response I receive is the attached that they cannot find my order and can't help me. Meanwhile, I've been charged for this $200 item. Horrible follow through, horrible customer service. I would recommend ordering from literally anywhere else than Williams Sonoma. Not sure how they've been in business for so long but I will never support them again.

I ordered a skillet online. The package arrived, but it was a dutch oven. I called customer service, they arranged UPS to pick up return package....then a skillet will be sent out. The second package arrived. No skillet, but another dutch oven! I called customer service again, a UPS pick up was arranged again. The package was returned. I told the customer rep that this time, I want a refund (almost $189 w/tax and shipping). I never got an email to acknowledge a refund...and over a week later, heard nothing from them. No emails at all. I used Paypal (pay in 4), so I put in a dispute with them. Will see if anything will be done. I may go to a WS store by me, to see if they can help me. I've spoken to three customer reps over the phone...a waste of time. Never again with this company! A supposedly "high end" well known retailer...well, I've learned my lesson. They are terrible! The worst customer service. Don't trust them.

Between November 2025 and February 2026, I placed multiple orders for frozen pastries through Williams Sonoma’s website. On the majority of these occasions, the pastries arrived not in a frozen state but at ambient temperature, rendering them unsuitable as delivered.
The most recent incident occurred in early March 2026. I sent an email to Williams Sonoma’s customer service address to document the pattern and notify them that I would not be placing future frozen orders as a result. I have received no response.

I subsequently visited their “Contact Us” page to follow up and found that no email address is listed — only phone and fax. I am writing to here because I have been unable to reach the company through any written channel, and because the pattern of delivery failures across multiple orders represents a consistent failure to deliver product as described.

Providing a real means for written feedback, such as email, and acknowledging receipt of communication through that avenue would go a long way. Reviewing their cold-chain options would be another.

Delivery process is a joke. They have had my table at the distribution facility for 6 weeks. When asked if I can pick up the item, the answer was absolutely not. Change your process, if I have the option to pickup my purchased item 6 weeks early, which saves the company time and money that would be a win for everyone.

I have been a B2B customer of Williams Sonoma and its portfolio of brands for six years and have spent tens of thousands of dollars with these companies on both personal purchases and business purchases for client homes. That history is why this review matters. Based on my experience over the past year and a half, this has not been one isolated mistake. It has been a repeated pattern of fulfillment issues, poor follow through, and online customer service that often did not lead to a meaningful resolution. As a result, I have lost confidence in Williams Sonoma and its portfolio of brands.

What makes this especially disappointing is that my experience was not always this way. Up until about a year and a half ago, I found the customer service team friendly, personable, and helpful. That contrast has made the more recent decline in service and follow through especially clear and is the reason for this review.

One example involved a wedding gift valued at around $300 that was delivered to the wrong address. A replacement was then initiated for the correct address and later canceled without explanation. After more than an hour on the phone, I was told I would need to work through UPS. UPS then declined to assist because too much time had passed. Whatever happened internally, the result for me was that the issue was never resolved and I did not receive that wedding gift.

Last winter, I ordered stainless steel toasters for two clients. Instead, both clients received the wrong color and finish. I called customer service four separate times, and the matter still was not handled correctly. One client received the wrong item for a second time, and the other client’s replacement was delayed for months because, as I was later told, it needed internal approval and had not been processed. I had to call again to find out why nothing had happened. This did not just consume my time. It also reflected poorly on me and my business in front of my clients.

Other orders followed a similar pattern. Custom coasters ordered as wedding gifts, valued at over $100, never arrived. Instead, an oven mitt was sent. After speaking with customer service, I was told the correct item would be sent, but after six months and still no coasters, the order was canceled and I did not receive a clear explanation or resolution. I also recently experienced delays with bookcases because the delivery team was, according to what I was told, waiting on payment authorization before completing the delivery. The result was that our items remained undelivered while the issue sat unresolved for weeks.

Recently, I received a white lampshade with what appeared to be blood on it, still sealed in the plastic. I reported it and was sent a return label, but I did not receive the level of follow up I would have expected for something of that nature.

I have also found the over the phone customer service experience increasingly difficult to navigate. In my experience, many representatives sounded highly scripted and had limited ability to resolve anything beyond the most basic issue. The online chat directed me to a blank page for refund information, then offered to connect me to customer service, only to say they were too busy and instruct me to try again later. I also attempted to submit delivery feedback by text and received an error saying my response was too long, even though I had only answered the prompts provided. In my experience, there was a great deal of language suggesting customer care, but the process often led nowhere.

These experiences have been especially disappointing because Williams Sonoma and its portfolio of brands present themselves as premium retailers. In my experience over the past year and a half, the service, follow through, and quality control did not match that standard. I understand that mistakes can happen with any company. What changed my view was the repeated nature of these problems across multiple orders and brands within the portfolio, along with the difficulty of getting straightforward resolution.

Based on my experience, I would be very cautious about relying on Williams Sonoma or its related brands for personal items, weddings, client purchases, gifts, custom items, or important deliveries. Attractive branding means very little when the execution is this unreliable. From fulfillment to customer care, this has been one of the most consistently disappointing retail experiences I have had. I no longer trust these brands with purchases where accuracy, timing, and follow through matter. That is not a minor concern for a premium retailer.

Hello Shoppers, PLEASE DO NOT PURCHASE ANYTHING FROM WILLIAM SONOMA. If you see them on Google, Minster, anywhere else SO NOT PURCHASE. I purchased 1 Green Kitchen Aid with wooden top, some Wooden Spoons, Several Kitchen Towels. I purchased all these items 5 months ago.... I have yet to see any of them??? Also there are now several others stores that are doing the EXACT SAME THING??? AGAIN DO NOT PURCHASE ANYTHING.

Literally the worst company I have had an experience buying online from. I ordered a year ago and waiting 6 months for an item that was supposed to be regular shipping. I figured I would give them another try and I ordered next day shipping only to then get an email my items are now backordered and they cant refund the next day charge until I receive all the orders and would need to call each time I received a product from that order. After about 5 times of calling back and forth about the same order I finally said just cancel everything and they said they couldnt. I will never order from this company ever again.

My experience with Williams Sonoma has been extremely disappointing, and I want to share it so other customers can be aware.

First, the customer service is very poor. Whether through their official customer service channels or social media, responses are often slow, unhelpful, or sometimes there is no response at all. It is very difficult to get problems properly resolved.

Second, I noticed several unexplained small charges on my payment method at different times, ranging from under $1 to several dollars. This raised serious concerns for me about payment security. I would strongly recommend customers regularly check their bank or credit card statements.

Third, there is no advantage when it comes to shipping. Regardless of how much you spend, you still have to pay for shipping, which makes their products more expensive compared with similar kitchenware brands.

Fourth, the delivery dates shown during checkout may not be accurate. In my case, the estimated delivery time changed significantly after I placed the order and completed payment.

Finally, the product quality and order accuracy were also disappointing. I received incorrect or incomplete items, including an oil bottle that arrived without a spout. I also paid an extra $17 for a personalized jar, but when it arrived there was no customization at all. The refund process was very slow, and I had to follow up multiple times before the refund was finally processed.

Overall, this was one of the worst online shopping experiences I have had. I will not purchase from this brand again. If you care about having a good shopping experience and don’t want to deal with unnecessary hassle, I would strongly recommend avoiding this store.

I guess I'm the last person to learn that WS service is a nightmare. I bought 4 items as Christmas gifts which never arrived. As I tracked them on their website the delivery date went from Jan 9 to delivered (!), which was wrong. Beyond this, this is what I experienced:

1. You cannot email Williams Sonoma, only phone.
2. Service reps are not allowed to call you back.
3. Service reps have zero authority to refund $$
4. Only "Leadership" can cancel or refund purchases.
5. Wait time for Leadership is 30-60 minutes
6. As stated above the WS system was falselyt updated as items being delivered.

Do not shop here!!

This is an exact copy of a review “…moderated for not meeting publication standards…” by Williams Sonoma after they solicited my opinion of an on line transaction with them:

Shipping via Pony Express?
All Clad pans are fine, good quality albeit expensive. But Williams Sonoma shipping and order fulfillment is a throwback to the old Sears & Roebuck days. In my experience typically anywhere from five to seven working days (never count weekend days...) after order placement to actually in transit. In a world of Amazon Prime this is not acceptable.

Evidently Williams Sonoma is only interested in publishing glowing reviews, not realistic reviews.