It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
Company replied
The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
Company replied
Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2k reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Very good service from start to finish
Very good service from start to finish. Chair fully demonstrated before we bought it and again when delivered. Looking forward to some cosy nights snuggled up in my warm heated chair
23 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review! We’re delighted to hear that you received great service from start to finish. It’s wonderful to know the chair was fully demonstrated both before purchase and again on delivery making sure you feel confident and comfortable with your new product is really important to us.
Your new heated chair sounds like the perfect place to enjoy some cosy, relaxing evenings, and we hope it brings you plenty of comfort and warmth.
Thanks again for choosing us we’re always here if you need anything!
Brad was really really helpful
Brad was really really helpful
He’s given us many alternatives and choices to consider.
A pleasure to meet …
20 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your feedback! We’re delighted to hear that your advisor offered you plenty of alternatives and choices to consider making sure you have all the information you need is an important part of our service. It’s wonderful to know the experience felt relaxed and enjoyable, and that meeting him was a pleasure.
If there’s anything more you’d like to explore or any further questions you have, we’re always here to help.
Further to my previous post regarding…riser/recliner
Further to my previous post regarding my hanbury riser/recliner, the replacement new chair arrived yesterday and promptly returned.
The chair is not comfortable as my original chair.
The pocket and the hook for remote were on the wrong side
The footrest was not long enough
To me the fabric did not line up, not as symmetrical as my original chair
The remote is a cheap plastic looking thing and has no light on it as my original chair, the mechanism to the chair is also totally different
Although by e mail and phone call, they have not address all the issues
Further and I quote “as confirmed on the phone this will be exactly the same as what you have now including fabric and measurements” it is not
Just the fact that I still have issues with this company
I would not recommend them
19 February 2026
Unprompted review
Reply from Willowbrook
Hello Mrs Roberts,
Thank you for your review, from checking your account we have been in contact with you via telephone and email.
We are working together to find a suitable resolution
Kind Regards
Willowbrook
Excellent Demonstration
We were very impressed with Lee who took his time to explain about the adjustable beds. I didn’t feel at all rushed in the demonstration. He answered my questions, found out my needs so he could advise me properly. I didn’t feel pushed into making a decision, or spending more than I wanted to. I cannot wait to receive my new bed.
19 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful review! We’re delighted to hear that Lee made such a positive impression during your visit. His calm, patient approach and clear explanations are exactly what we strive for, so it’s lovely to know you never felt rushed at any stage of the demonstration.
It’s great that he took the time to understand your needs and answer all your questions, ensuring his advice was truly tailored to you. We’re especially pleased to hear that you felt no pressure to make a decision or spend more than you were comfortable with — creating a relaxed, supportive environment is incredibly important to us.
We’re thrilled that you’ve chosen your new adjustable bed, and we hope you absolutely love it once it arrives.
Thank you again for your kind words they mean a lot to the whole team!
Has per my survey review
Has per my survey review, from initial contact for requirements, to the house visit demonstration and personal measurements / needs of the Riser / Recliner chair, to the delivery guys Neil and Dean, we would highly recommend this company, they treat you with respect and and are fully aware of the sensitive nature (in our case) of the customer requirements. The chair was built to exact specification, excellent
18 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your detailed and thoughtful review! We’re absolutely delighted to hear that your experience from your very first conversation with us through to the in‑home demonstration, personalised measurements, and final delivery was so positive.
Our team is committed to treating every customer with respect, sensitivity, and genuine care, especially when individual needs are involved, so it means a great deal to hear that this came across throughout the process.
We’re thrilled that the chair was built to your exact specifications and that Neil and Dean delivered it with the professionalism and kindness they’re known for. Ensuring a smooth, respectful, and reassuring experience is always our priority.
Thank you again for your recommendation it truly is the highest compliment we can receive. We hope the new riser recliner brings comfort, independence, and enjoyment for many years to come.
All good so far
What a lovely man our advisor Craig was. He was patient, with no pushy sales tactics. He was knowledgeable about the products and gave good explanations regarding achieving maximum comfort. My sister has ordered the California recliner with the security of a 2 week return period. Will add a product review at a later date.
18 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review! We’re delighted to hear that Craig made such a positive impression during his visit. His patient approach is something we’re incredibly proud of, and it’s wonderful to know you felt comfortable and well‑supported throughout.
It’s great to hear that his product knowledge and clear explanations helped your sister choose the California recliner with confidence. The 2‑week return period offers that extra peace of mind, and we’re glad it added to your overall experience.
Thank you again for sharing your feedback we truly appreciate it. We look forward to hearing your product review once the chair has settled in!
A very professional salesman
A very professional salesman. Very polite and helpful would like to have given him our order during his visit but we needed to discuss our finances before making a commitment.
18 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your kind review! We’re delighted to hear that you found our salesman professional, polite, and helpful during his visit. It’s great to know he made such a positive impression.
We completely understand the importance of taking time to review finances before making a commitment it’s a big decision, and we want every customer to feel confident and comfortable. There’s absolutely no pressure from our side, and we’re here whenever you feel ready to move forward or if you have any further questions.
Thank you again for your feedback, and we hope to assist you again soon.
Bradley was very helpful and curtious.
17 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review! We’re so pleased to hear that Bradley was both helpful and courteous during your visit. Providing friendly, supportive service is really important to us, and it’s great to know he made such a positive impression.
If there's ever anything more we can help with, we’re always here for you.
Bed delivered
Professional installers
Tidy and left good instructions
17 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your review! We’re really pleased to hear that our installers provided a professional service and left everything tidy for you. It’s great to know their clear instructions were helpful too.
If you need anything else or have any questions down the line, we’re always here to help.
Sam came to demonstrate an adjustable…
Sam came to demonstrate an adjustable bed. He was extremely polite. Even asked about taking his shoes off. Impressive. He was very knowledgeable and spent time explaining the product and allowing me to try the bed and get used to the controls. He was very thorough. I did not feel pressurised. Highly recommend this company and Sam.
16 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review! We’re delighted to hear that Sam provided such a positive and professional demonstration experience.
His polite and respectful approach right down to asking about removing his shoes is something we’re very proud of. It’s great to know he took the time to explain everything clearly, allow you to try the bed at your own pace, and ensure you felt fully comfortable with the controls. His thoroughness and product knowledge are a real asset to our team.
Thank you again for your kind words and for highly recommending both Sam and Willowbrook. We really appreciate it!
Fantastic customer service
Chris F came out to demonstrate the riser recliner to my Mother in law. He was polite, knowledgeable and patient. He talked her through her options, let her choose the material she liked, and made sure that the measurements were all personalised to her.
He wasn't at all pushy or trying to make her buy anything she didn't want. He explained everything and gave her plenty of opportunities to practice in the demonstrator chair.
Excellent quality, excellent service, would highly recommend this company. This chair will give my Mother in law her independence back.
Thank you Willowbrook 😊
16 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for taking the time to share such a thoughtful review! We’re absolutely delighted to hear that Chris provided such a positive and supportive experience for your mother‑in‑law.
Chris prides himself on being polite, knowledgeable and patient, so it’s wonderful to know he took the time to guide her through all her options, personalise the measurements, and ensure she felt comfortable choosing the materials she liked. We’re especially pleased to hear that you appreciated his no‑pressure approach — helping customers make the right choice for their needs is always our top priority.
It’s fantastic to know she had the chance to practise thoroughly in the demonstrator chair and that the quality and service have met your expectations. Hearing that the chair will help give your mother‑in‑law her independence back truly means a lot to us.
Thank you again for your kind words and for recommending Willowbrook. We wish her many comfortable and confident years ahead in her new chair! 😊
The delivery and installation was great
Dean and Neil arrived at their anticipated delivery time.
They got on with the delivery with no fuss or bother and were extremely polite. They carefully explained how all the functions of the chair worked giving us both a clear understanding of how everything operated.
16 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review! We’re delighted to hear that Dean and Neil arrived right on time and made the delivery process so smooth and straightforward for you. Their polite, professional manner is something we’re very proud of.
It’s great to know they took the time to carefully explain all the chair’s functions, ensuring you both felt confident and fully informed. Clear guidance and a stress‑free experience are exactly what we aim to provide.
Thank you again for sharing your feedback we really appreciate it, and we hope you enjoy your new chair!
Mark Godfrey Electric bed sales
Mark Godfrey
Very positive experience, knowledgable, informative and friendly. Good product demonstration, all questions answered.
16 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your positive review! We’re delighted to hear that you had such a great experience. It’s wonderful to know you found the team knowledgeable, informative and friendly, exactly the service we aim to provide.
We’re also pleased that the product demonstration was clear and that all your questions were answered. Making sure you feel confident and well‑informed is really important to us.
Thank you again for taking the time to share your feedback. We’re always here if you need anything further!
Chair was super quality and very…
Chair was super quality and very comfortable! Demonstrated very well
14 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with the quality and comfort of your new chair. It’s great to know that the demonstration was clear and helpful too making sure you feel confident using your chair is always a priority for us.
We hope you enjoy it for many years to come, and if you ever need anything else, we’re always here to help!
Delivery
The delivery drivers arrived on time as expected, both Lawrence& Lonut did the perfect delivery of our chairs and explained the information of how to use the chairs safely. We were very satisfied with the chairs and the complete delivery
14 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your kind review! We’re delighted to hear that Lawrence and Ionut provided such a smooth and punctual delivery experience. It’s great to know they not only handled the delivery perfectly but also took the time to explain how to use your chairs safely and confidently.
We’re thrilled that you’re satisfied with both the chairs and the complete delivery service. Your feedback means a lot to us, and we’re glad everything met your expectations.
If there’s ever anything more we can help with, we’re always here for you!
Highly recommended
The service we received by the two gentlemen who delivered our recliner chair, Andy & Billy, was absolutely first class. They were polite, informative and very helpful. They explained everything to us and also they arrived within the time slot they had given to us over the telephone. Could not fault them.
13 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review! We’re delighted to hear that Andy and Billy provided you with first‑class service when delivering your recliner chair. Being polite, informative and genuinely helpful is exactly the standard we aim for, and it’s wonderful to know they made the whole experience so smooth for you.
We’re especially pleased that they took the time to explain everything clearly and arrived within the promised time slot reliability and clear communication are really important to us.
Thank you again for sharing your feedback. We’re thrilled you had such a positive experience, and we hope you enjoy your new chair!
Steve G very professional and polite
Steve G very professional and polite. I'm Very happy.
13 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful review! We’re delighted to hear that Steve G provided such professional and polite service. It’s great to know you’re very happy with your experience.
If there’s anything more we can help with, we’re always here for you.
Warm regards,
The Willowbrook Team
Just purchased recliner chair
Just purchased recliner chair. Gary Metcalfe was our personal advisor. Very good service. Hopefully delivery in 2/3 weeks. Thank you
13 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review! We’re delighted to hear that your experience with Gary Metcalfe was so positive. It’s great to know he provided excellent service and helped you choose the right recliner chair.
We hope you’ll love it once it’s delivered in the next 2–3 weeks. If you need anything in the meantime, we’re always here to help.
Warm regards,
The Willowbrook Team
From sales to install top service
From sales to install top service
Everyone pleasant knowledgeable and treated us like a human and not a number
12 February 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback! We're delighted to hear that you received top‑quality service from sales right through to installation. It’s great to know our team made the experience pleasant, informative, and personal treating you as a valued customer, not just a number.
If there’s anything more we can help with, we’re always here for you.
Warm regards,
The Willowbrook Team
Promt arrival
Promt arrival, excellent demonstration, nice person, no pressure to buy.
12 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your great review! We're delighted to hear that your consultant arrived promptly, provided an excellent demonstration and made the experience relaxed with no pressure to buy. We always aim to offer helpful guidance so you can make the right choice in your own time.
If you have any further questions, we’re always here to help.
Warm regards,
The Willowbrook Team
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