It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
Company replied
Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
Company replied
The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
Company replied
Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Bradley did us a good deal on our…
Bradley did us a good deal on our chair. Looking forward to using it.
11 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review!
We’re really pleased to hear that Bradley was able to offer you a great deal on your new chair. We hope you enjoy every moment of comfort once you start using it.
If you need anything at all, we’re always here to help.
Thank you for choosing Willowbrook!
Bradley totally understood my situation…
Bradley totally understood my situation with ref to affordability and found a chair to suit my wife excellent service would highly recommend
11 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind review.
We're so pleased to hear that Bradley took the time to understand your situation and helped you find the right chair for your wife. It’s wonderful to know you received excellent service and felt supported throughout.
If you need anything else, we’re always here to help.
Thank you for recommending Willowbrook
Excellent company who make chairs to the specific requirements for the individual
Mark on behalf of Willowbrook is very knowledgeable, friendly and insured my Dad was comfortable when measuring and ensuring his new chair had everything he required. Chair arrived today, the delivery guys were wonderful setting up the chair and explaining all the features to Dad, they also took the old chair away. I would recommend Willowbrook to all as they are extremely efficient and a wonderful company from start to finish
10 March 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that Mark provided such knowledgeable and friendly service, ensuring your dad was comfortable throughout the measuring process and that his new chair included everything he needed.
It’s also wonderful to know that the delivery team set everything up smoothly, explained all the features clearly, and removed the old chair for you. We’re proud to offer a service that feels seamless from start to finish, and your feedback means a lot.
If you or your dad need anything further, we’re always here to help.
Thank you for recommending Willowbrook.
Gary was outstanding
Gary was outstanding. From start to finish, he explained everything clearly & thoroughly. He didn't rush & he was very patient with my 86 year old client. He did a thorough demonstration and listened to everything she said. He made sure she understood and was happy. She knows what happens next and who to contact if she has any questions. Thank you, Gary - we would happily have you again.
9 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your thoughtful review.
We’re delighted to hear that Gary provided such outstanding service from start to finish. It’s wonderful to know he took the time to explain everything clearly, demonstrated the chair thoroughly, and showed such patience and care with your 86‑year‑old client. Ensuring she understood every step and felt confident about what happens next is exactly the level of service we aim to deliver.
We’ll be sure to pass on your kind words to Gary he’ll be thrilled to hear them.
If you ever need any further support, we’re always here to help.
Thank you for choosing Willowbrook.
Simon Williams has been a very pleasant…
Simon Williams has been a very pleasant and helpful member of your company. Very informative. It was a pleasure to do business with him. Looking forward to my new chair.
6 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind review.
We’re delighted to hear that Simon Williams provided such pleasant, helpful, and informative service. It’s wonderful to know he made the experience a pleasure for you, and we’re so pleased you felt well looked after.
We hope you enjoy your new chair and look forward to supporting you with anything you may need.
Thank you for choosing Willowbrook.
A nice friendly team got the job done…
A nice friendly team got the job done quickly.
27 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re pleased to hear that our friendly team got everything done quickly for you. If you need any further help, we’re always here to support you.
Thank you for choosing Willowbrook.
Good service.friendly engineer.
Good service.friendly engineer.Ian was very good.
6 March 2026
Unprompted review
Reply from Willowbrook
We’re really pleased to hear that you received good service and found our engineer Ian to be friendly and helpful. We’ll be sure to pass your kind words on to him.
If you need anything else, we’re always here to help.
Thank you for choosing Willowbrook.
Lawrence and Steve were efficient
Lawrence and Steve were efficient, knew exactly what they were doing, helpful, polite. I wish all delivery people were like them.
5 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re delighted to hear that Lawrence and Steve were efficient, helpful, polite, and clearly confident in what they were doing. It’s wonderful to know they made such a positive impression we agree, delivery teams like them make all the difference.
If you need anything further, we’re always here to help.
Thank you for choosing Willowbrook.
Lawrenceand Steve were excellent
Lawrenceand Steve were excellent. They installed the chair with great efficiency and were very friendly and courteous throughout.I am delighted with them and with the chair. They explained the workings of it to me well. I can only recommend them highly.
5 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review.
We’re delighted to hear that Lawrence and Steve provided such excellent service. It’s wonderful to know they installed your chair efficiently, were friendly and courteous throughout, and took the time to clearly explain how everything works.
We’re so pleased you’re delighted with both the team and your new chair.
If you need any further support, we’re always here to help.
Thank you for choosing Willowbrook.
Very good service and nice people
Very good service and nice people
26 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re really pleased to hear that you received very good service and found our team to be nice and helpful. If you need anything else, we’re always here to assist.
Thank you for choosing Willowbrook.
Porta riser/recliner
Having ordered a Porta riser/recliner from Willowbrook, when it arrived it was not to my specification and I was in 2 minds whether to return it there and then. The Company suggested I kept it until our physio had seen it, he was very impressed with the chair and delighted with the adjustable arm rests but agreed that the missing part, the footrest, was essential. Having spoken to Customer Services, and Debbie in particular, I was pleased with the way she dealt with the error. A footrest was made urgently, engineers came and fitted it, and we now have a chair which suits my husbands needs and, we hope, will go towards aiding his recovery.
3 March 2026
Unprompted review
Reply from Willowbrook
Thank you for taking the time to share your experience.
We’re sorry to hear that your chair arrived without the correct specification initially, and we truly appreciate your patience while we worked to resolve the issue. We’re pleased that your physio was impressed with the chair itself and that he agreed the missing footrest was essential.
It’s wonderful to hear that Debbie and our Customer Services team were able to support you quickly and efficiently. We’re glad the urgently made footrest was fitted promptly by our engineers and that the chair now meets your husband’s needs.
We hope it brings him comfort and plays a positive part in his recovery.
If there is anything more we can do for you, we’re always here to help.
Thank you for choosing Willowbrook.
Perfect experience with Vince and Willowbrook
I had a lovely experience with this company. Vince was a total gentleman and put me really at my ease. On his first visit, he took me through all the options for my riser/recliner chair. All questions I had were answered and a full demonstration was given which I was very satisfied with. I didn’t purchase the chair there and then but he left me with a quote so that I could think it over. After a few days, and a bit more research with other companies, I decided to go with this chair. The next day he came back and we sealed the deal. He was not pushy at all and was very helpful when I had even more questions. He was courteous and polite and extremely patient and kind as things did not quite go to plan but overall I would recommend Vince and Willowbrook all day long. Just looking forward to my new chair to arrive now !!
2 March 2026
Unprompted review
Reply from Willowbrook
Thank you for sharing such a thoughtful and detailed review.
We’re delighted to hear that you had a lovely experience with us and that Vince made you feel comfortable throughout the process. It’s wonderful to know he took the time to explain all the options, answer every question, and provide a full demonstration without any pressure.
We’re also pleased that you were able to compare options with other companies and still felt confident choosing a Willowbrook chair. Knowing that Vince remained courteous, patient, and helpful even when things didn’t quite go to plan—really reflects the level of service we aim to provide.
We’ll be sure to pass on your kind words to him.
We hope your new chair brings you comfort and joy, and we’re here for anything you may need along the way.
Thank you for recommending Vince and Willowbrook.
Happy days.
Excellent service from start to finish. Dean and Steve phoned ahead, arrived to the minute and gave impeccable service throughout. No fuss or bother just a cheerful and efficient work ethic from both lovely men. Well done Dean and Steve. 😁😁
2 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful review.
We’re delighted to hear that your experience was excellent from start to finish. It’s fantastic to know that Dean and Steve phoned ahead, arrived exactly on time, and provided impeccable service throughout. Their cheerful, efficient approach really does make a difference, and they’ll be thrilled to hear your kind words.
If you need anything further, we’re always here to help.
Thank you for choosing Willowbrook. 😁
Very impressed with the initial process…
Very impressed with the initial process of purchasing a riser recliner from this company. A super quick response to our enquiry with an informative phone call. Our salesman, Craig, was extremely professional but also empathetic to our needs. What a bonus...he listens!
We felt that everything was explained clearly and that Craig was very knowledgeable and able to answer our concerns. Looking forward to receiving our new purchase.
25 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review.
We’re delighted to hear that you were so impressed with the initial process of purchasing your riser recliner. It’s great to know that our team responded quickly, provided an informative call, and helped everything get off to such a smooth start.
We’re especially pleased to hear such positive feedback about Craig. His professionalism, empathy, and ability to really listen are qualities we’re very proud of, and we’re glad he was able to answer your concerns clearly and confidently.
We hope you enjoy your new chair once it arrives, and if there’s anything you need in the meantime, we’re always here to help.
Thank you for choosing Willowbrook.
Very prompt and helpful service
Very prompt response to my enquiry. The home demonstration was helpful and thorough.
My chair was ready for delivery very quickly and was installed by a friendly and helpful team - Ionut and Martin.
28 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re pleased to hear that you received such a prompt response to your enquiry and found the home demonstration helpful and thorough. It’s great to know your chair was ready so quickly and that the delivery and installation were handled professionally by Ionut and Martin. We’ll be sure to pass on your kind feedback to them.
If you need any further assistance, we’re always here to help.
Thank you for choosing Willowbrook.
Very friendly and informative
Very friendly and informative. Gave us lots of opportunities to try the bed.
28 February 2026
Unprompted review
Reply from Willowbrook
We’re pleased to hear that you found the team friendly and informative, and that you had plenty of opportunities to try the bed. Making sure you feel confident and comfortable is always our priority.
If you need anything else, we’re here to help.
Thank you for choosing Willowbrook.
Good night's sleep huh???
The bed is very comfortable and being able to raise legs and head can help quite a lot After a couple of weeks I find that I am sweating quite alot and walking into my bedroom I am forgetting myself and sitting on the bed and nearly falling through so have gone elsewhere for a firmer bed. Very hot and sweaty in cooler nights. Don't like to think what it would be like in summer. I now have a normal bed....no sinking in it lie flat on top
19 February 2026
Unprompted review
Reply from Willowbrook
Hello Mr Atkinson,
Thank you for your review and we are sorry to hear that you are not satisfied with the guidance supplied.
We have reviewed your account and can find no contact with our customer service department, we are more than happy to assist as much as possible - please do reach out to us.
Kind Regards
Customer Service
Absolutely fabulous
Ionut and Martin were absolutely fantastic. They arrived on time with a lovely smile and a good morning. I offered them coffee and this was accepted and appreciated. The old bed was dismantled and put in the van. They even hoovered the carpet before the new bed was installed. New bed was put in situ and instructions were clear and concise. These guys were extremely friendly and polite. I'd definitely recommend Willowbrook and their staff. From the minute Alex visited us with a home demo, we felt at ease and not pressurised. Thank you to Ionut, Martin and Alex. We'll definitely be recommending Willowbrook and their staff. Thanks agsin
28 February 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful review.
We’re delighted to hear how fantastic your experience was with Ionut and Martin. It’s great to know they arrived on time with a friendly greeting, appreciated your hospitality, and took such care in dismantling your old bed—even hoovering the carpet before installing the new one. Their clear instructions, politeness, and friendly approach are exactly what we strive for, and they’ll be thrilled to hear your kind words.
We’re also pleased that Alex made you feel at ease during the home demonstration and never made you feel pressured. Providing a comfortable, supportive experience from start to finish is very important to us.
Thank you again for your kind comments and for recommending Willowbrook and our team.
If you need anything further, we’re always here to help.
Thank you for choosing Willowbrook.
Really disappointed with the aftercare
Really disappointed with the aftercare. Chair was delivered to my Nan on 26th Feb and by that evening the motor failed and its stuck in the air. She now has no chair to sit on and is 99 years old and vulnerable.
The company said they would send an engineer 1 week later (6 days to be exact). They don’t have an emergency response for this occurrence despite their target audience being the elderly and vulnerable. They told me a manager would review the case to see if they can get someone out sooner and no call to update me.
Great sales experience, terrible after sales and that’s where it counts. Avoid.
26 February 2026
Unprompted review
Reply from Willowbrook
Hello Samantha,
Thank you for your review, we are sorry to hear that there has been an issue, we are really keen to help as much as possible to ensure that your grandmothers issue is resolved as quickly as it can be.
Unfortunately there is limited information supplied to trust pilot so we are unable to locate an account, please reach out to our customer service department when you are able.
Kind Regards
Customer Services
Bed installation
Ionut and Mark were both very helpful and left everything clean and tidy. Ionut explained how everything wirks
27 February 2026
Unprompted review
Reply from Willowbrook
We’re pleased to hear that Ionut and Mark were both very helpful and left everything clean and tidy for you. It’s great to know that Ionut also took the time to clearly explain how everything works, ensuring you felt confident with your new setup.
If you need anything else, we’re always here to help.
Thank you for choosing Willowbrook.
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