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I signed a 3-year contract and waited patiently for 3 months for my vehicle. Two weeks before delivery, I received a call stating they were increasing my monthly payments. When I refused to accept t... See more
Company replied
We would highly recommend using Kelly-Anne & her team to source & deliver your new vehicle. We just took delivery of our brand new Volvo Xc40 & are delighted with the very professional service. They... See more
Company replied
This is the second time leasing and our original lease company really suffered with communication. After some hunting around I came across the great reviews of Willow and decided to give them as cal... See more
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Company details
About Willow Leasing
Written by the company
THE BEST WAY TO A NEW CAR
Get the best price on the web with an effortless ordering process and great communication. We're here to help you get that brand new car completely hassle-free - no worries, no stress.PERSONAL AND DEDICATED CUSTOMER SERVICE
Get a personal consultant who is there to guide through your leasing process. Dedicated. Helpful. With prompt updates and great communication, our team comes highly recommended.ALL MAKES & MODELS
Looking for something specific? Come to us, we have access to all makes and models. Can't find something on our website, speak directly to our team of fantastic consultants who can source a price for you on whatever you want. We're just a phone call or email away.MEMBERS OF THE BVRLA
We are a member of the BVRLA; meaning that we have to, like every member, abide by a Code of Conduct that is in place to make sure that you, the customer gets clear and precise information, fair terms and conditions, a complaint resolution service and a high standard of service. All BVRLA members undergo an annual audit that inspects us to make sure we maintain our compliance to BVRLA standards and Code of Conduct.Contact info
Office 1, DN10 6JG, Bawtry, United Kingdom
- 03453503776
- enquiries@willowleasing.com
- www.willowleasing.com
2.6
Poor
358 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and friendly service provided…
Efficient and friendly service provided by Willow Leasing helped to make getting our new car a very simple and rapid process. Thoroughly recommend them.
5 August 2021
Reply from Willow Leasing
Hi Andrew! Thank you for your fantastic review! Customer satisfaction is very important to us so we're glad that you've given us five-stars! We look forward to helping you with your next car in the future!
Happy Driving! - Sophie
How can leasing a car be this easy
I am over the moon with the service I have received from Ryan Harris. He showed from the start that he really cared and wanted to do his best for me. There was a mistake made with my quote. Ryan took ownership of my concern and resolved it to my complete satisfaction. Ryan has done everything he can to help make my leasing experience as pain free and as easy as possible. I will definitely be using them again. Thanks Ryan for doing such a great job!
5 August 2021
Unprompted review
Reply from Willow Leasing
Hi Gina! Thank you for your complimentary review - its great to hear that you were happy with our service! I'll make sure that Ryan sees your kind words - he'll be quite pleased! Why not follow us on our social media and keep in touch - we'd love to hear from you!
Happy Driving! - Sophie
Delighted with the service from Scott…
Delighted with the service from Scott and the team at Willow. Really happy with the deal and everything was delivered on time as expected.
4 August 2021
Reply from Willow Leasing
Hi Stuart! Thank you for taking the time to write such a fantastic review! I'll make sure that Scott sees your praise! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Competitive, responsive and smooth transaction
Great, responsive service from Scott, and everything went very smoothly. Competitive price, and delivered quickly too.
2 August 2021
Reply from Willow Leasing
Hi Les! Thank you for taking the time to write a review! I'll make sure that Scott sees your praise! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. We have a referral scheme so make sure you recommend your friends, family and colleagues as you could earn a reward for doing so!
Happy Driving! - Sophie
Reply from Willow Leasing
Hi Mark! Thank you for your review! I'll make sure Marcus sees your kind words!
We hope you enjoy your new car and we look forward to helping you again in the future!
Happy Driving! - Sophie
Highly Recommended
I would highly recommend Willow Leasing , this is my first lease car and it was totally hassle free. Marcus at Willow Leasing was very professional and made sure all information was provided.
30 July 2021
Reply from Willow Leasing
Hi Arlene! Thank you for your fantastic review! I'll make sure that Marcus sees your praise! We're glad you rated us worthy of five-stars - customer satisfaction is very important to us! Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
Willow Leasing
Dealing with Willow leasing has been a positive and stress free experience, with really good communication and advice from Scott throughout. The delivery went really well with good communication throughout the day. Many thanks.
30 July 2021
Reply from Willow Leasing
Hi Alison! Thank you for your complimentary review! I'll make sure that Scott gets to read your praise! We always aim high and we're proud to keep our customers as happy and stress-free as possible! Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
I found the whole experience a stress free one!
I found the whole experience really easy and Scott was very helpful throughout. I was asking so many questions and he always responded in a timely manner and was always attentive (even though I must have been annoying)
Great company - thank you!
30 July 2021
Unprompted review
Reply from Willow Leasing
Hi Claire! Thank you for taking the time to write such an amazing review! I'll make sure that Scott sees your kind words - he'll be quite pleased! We always aim to make your leasing process easy and hassle-free and we're glad that you felt this way about your experience! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Really helpful and efficient
Really helpful and efficient. Thorough follow up and any queries where dealt with quickly.
30 July 2021
Reply from Willow Leasing
Hi there! Thank you for taking the time to complete a review for us! We're so glad that you found us worthy of five-stars! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. We have a referral scheme so make sure you recommend your friends, family and colleagues as you could earn a reward for doing so!
Happy Driving! - Sophie
Its been a great experience dealing…
Its been a great experience dealing with marcus and willow leasing would definitely deal with them again
29 July 2021
Reply from Willow Leasing
Hi there! Thank you for taking the time to write a review! We're so glad with how impressed you were with our service - we always aim to provide an A* service to everyone! We have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!
Happy Driving! - Sophie
Nissan Juke
I was pleased with the service I received from every one I dealt with at Willow Leasing. Marcus was very helpful with any questions I had and helped with the forms that needed to be filled in. The delivery went very smoothly and I am extremely happy with my new car. Will definitely use Willow leasing again.
29 July 2021
Reply from Willow Leasing
Hi Sue! Thank you for your fantastic review! I'll make sure that Marcus sees your praise! Customer satisfaction is very important to us so we're glad that you've given us five-stars! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
This is our first time Leasing a car…
This is our first time Leasing a car and Scott from Willow Leasing guided us through the process. He was friendly, polite and patient with us throughout the process. After comparing lots of different companies Willow Leasing were very competitive and worked out the cheapest too. Many thanks Scott. Regards Paul
28 July 2021
Reply from Willow Leasing
Hi Paul! Thank you for taking the time to write a wonderful review! I'll make sure that Scott sees your kind words - he'll be quite pleased! We hope you enjoy your new car and we look forward to helping you again in the future!
Happy Driving! - Sophie
Excellent service
Excellent service. This was my first time leasing and it couldn’t have been any easier with the help of Ryan.
Will definitely do business again with Willow Leasing
28 July 2021
Unprompted review
Reply from Willow Leasing
Hi Richard! Thank you for taking the time to write a review for us! I'll make sure that Ryan gets to read your praise! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. Make sure to follow us on our social media channels, we'd love to keep in touch!
Happy Driving! - Sophie
Great customer service and experience!
The team at Willow Leasing were all super friendly and helpful, especially Kelly-Anne! Just a great experience all round and would definitely use Willow Leasing again!
27 July 2021
Unprompted review
Reply from Willow Leasing
Hi Ryan! Thank you for writing a great review! I'll make sure that Kelly-Anne sees your kind words - she'll be quite pleased! It's great to hear that you would use again - did you know we have a referral scheme? Recommend us to your friends, family and colleagues and you get some money back as a reward!
Happy Driving! - Sophie
Excellent Service - New Volvo
I have leased a number of cars in the past and Willow Leasing provided the best service that I received to date. From the initial enquiry to the delivery of the car yesterday everything went smoothly. I was kept up to date throughout the whole process and Scott was a pleasure to deal with. Definitely my first choice when my next car needs replaced. Well done, excellent service.
20 July 2021
Reply from Willow Leasing
Hi there! Thank you for taking the time to write such an amazing review! I'll make sure that Scott sees your praise - he'll be quite happy! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. Make sure to follow us on our social media channels, we'd love to keep in touch!
Happy Driving! - Sophie
FIVE STAR ALL THE WAY!
Fantastic communication and service from start to finish. Really pleased with my vehicle and Kelly-Anne couldn’t do enough for me throughout the entire process.
4 July 2021
Unprompted review
Reply from Willow Leasing
Hi Mr Willetts! Thank you for taking the time to write such a complimentary review! I'll make sure Kelly-Anne sees your kind words! We're so glad that you found us worthy of five-stars! Why not follow us on our social media and keep in touch - we'd love to hear from you!
Happy Driving! - Sophie
Outstanding service for the second time!
I have just taken delivery of my second leased car with Willow Leasing. The agreement was processed smoothly and timely by Kelly-Anne who kept me informed every step of the way. Understanding that it is often difficult for me me to get to the phone, email was our primary method of communication yet professionalism and punctuality in responsiveness was not sacrificed.
I have absolutely no hesitation in using Willow Leasing for my third car. In fact, I look forward to being in contact with Kelly-Anne in 24 months time to arrange my next vehicle! Thanks again!!!
3 July 2021
Reply from Willow Leasing
Hi John! Thank you for taking the time to write such a fantastic review! I'll make sure that Kelly-Anne sees your kind words - she'll be quite happy! It's great to hear how your experience went with us and we're glad you've rated us five stars! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Faultless service from start to finish
Faultless service from start to finish. Thoroughly recommend.
2 July 2021
Reply from Willow Leasing
Hi Julie! Thank you for writing a great review! We're so happy to hear how satisfied you were with our service! We always aim high and we're proud to keep our customers as happy and stress-free as possible! Don't forget that we have a referral scheme - recommend us to your friends, family and colleagues and get some money back for your efforts!
Happy Driving! - Sophie
Excellent to deal with
Excellent to deal with. Kelly Anne helped me all the way through the process. Nothing was too much trouble.
1 July 2021
Unprompted review
Reply from Willow Leasing
Hi Sandra! Thank you for your fantastic review! I'll make sure that Kelly-Anne sees your praise! We're so glad with how impressed you were with our service - we always aim to provide an A* service to everyone! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Very slick & professional experience
Very slick & professional experience, great communication, very responsive, & detailed, very friendly, thank you
1 July 2021
Reply from Willow Leasing
Hi Carl! Thank you for taking the time to complete a review for us! Customer satisfaction is very important to us so we're glad that you've given us five-stars! Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
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