Willows Veterinary Centre & Referral Service - Solihull Reviews 

Had a physio review with Emily, explained everything thoroughly and made suggestions on completing at home. Very professional and friendly approach.

Lucy has gone above & beyond with Miri, my dog. She’s followed up on medication. Checked in on progress and really cares. I feel completely safe leaving her in Lucy’s care , in fact all of the staff have been so lovely. I trust their advice and feel reassured as I leave. Couldn’t be happier.

We were referred to Willows by our local vet for specialist orthopaedic treatment for our Sprocker Enzo
From the minute we walked in everyone was so friendly, the reception was very clean and we were kept informed all the way along. Our vet Radu was brilliant, he listened to everything we said and examined Enzo thoroughly. We were kept informed of costs all the way through and the next stages were explained to us. We were well informed enough to make descisions and never felt pushed into anything.
I want to thank Radu so much for the way he treated us and Enzo, we could see that Enzo had been very well taken care of at all times by the fact that he was keen to go back and see Radu.
The operation was a success and hopefully after another 6 weeks Enzo will be back to his normal activities,thanks to Radu.

My dog had emergency surgery and had aftercare here they looked after him Will kept me informed how he was

Wow what a service! First class. The staff are very attentive sensitive and so helpful. As for the treatment of our cat. The consultant gave a very thorough examination and was able to put our minds at rest straight away. He didn’t need surgery on his eyes which was such a relief as we were thinking the worst.
Thanku so much to all the staff and the Consultant for a wonderful service today.

Our Boys, Maximus the Goldie and Porthos the Dalmatian have been receiving outstanding care. In fact, Maxie wouldn’t be here without the amazing people who work for Willows. We are so very grateful and we recommend them wholeheartedly to everyone who wish their pets the best care possible.

After being misdiagnosed by previous vet I was referred to willows with my 12 year old Cavapoo. She had torn her cruciate ligament and had been lame for 8 weeks. We came to Willows and saw vet Toby, he was amazing, took her in same day and did surgery the following day. 2 days later my dog , Willow, was walking round the block with barely a limp. I cannot thank Toby enough for everything , also Angela one of the physios, she was also amazing. We have been back today for our follow up and now walking an hour a day .

We had a great experience with willows. Our dog had a stick injury in his throat and we were treated so well by every staff member. We were very informed throughout the process and Lenny is now on the mend. Thank you so much.

The team at Willows were simply incredible in terms of Hugo’s treatment, communication and kindness. We were referred to the practice from our own vets for specialist treatment over the the bank holiday weekend and was totally surprised at the step up in the overall experience from what I have previously been used to at many other vets! Kyle was fantastic to deal with and has followed through with communication to us and to our regular vet … if only we were closer we would switch without hesitation. Thank you for making a very tough situation easier!

I feel like this is a complete money making business and they don't really care about the animals at all. We had to take my mom's dog there as an emergency 2 days ago. We get absolutely no feedback about how the dog is doing and if she is going to recover. My poor, elderly mom is in tears. She has to phone several times to get any information and then they just keep telling her how busy they are, like her dog isn't important. However, they are very quick to tell us by how much our bill is rising each day.

Couldn't fault the service and care from arrival to leaving. We had travelled from Sheffield as a referral from our regular Vets due to a problem lower canine but in the end Charlie, my Pomchi needed to have all his remaining teeth extracting. James, the Vet was very professional, kept me informed as to what was happening and was able to put my mind at rest that Charlie would be okay. Thank you.

Absolutely fantastic from the welcome (Reception) to the diagnosis….worrying time all round but Alberto immediately put me at ease. Thorough examination, kept Ruby in and operated same day. Followed up with a second viewing the next day just to put my mind at rest. Would give more stars if I could.

Insurance helps though 😊

Excellent care for my pet. Very professional and caring

So glad I chose Willows for my cocker spaniel boy Toby . Repair of bilateral perineal hernia and castration. The lovely Vet Will gave easy to understand information both before /after surgery , he was very personable and I had confidence that he would do his absolute best for Toby . The surgery was abit tricky but sucessful . Toby spent two nights at Willows . Very impressive epidural pain relief . On picking Toby up Toby obviously liked his care giver and was given a glowing report for behavior. At home Toby was really comfortable with some paracetamol /codeine . Willows did the wound check and gave me reassurance because I do over worry . Will and all the team are amazing. The cost was very reasonable considering the surgery was done by such a highly qualified Expert in soft tissue surgery ,giving Toby his best chance for a full recovery which he has achieved . Thankyou Willows

The staff are friendly, reassuring, very knowledgeable and caring. They get back to you quickly to try and alleviate any concerns or worries you may have. I hold the centre in very high regard and am so grateful for everything they have done for my girl. Would highly recommend. Thank you.

As soon as I arrived I knew we were in safe hands. Why you may ask!
I sat waiting for our appointment and saw staff coming to greet clients for their appointments and the first thing they did was to greet the animal with genuine care, in the moment attention and compassion.
Further to this I received clear and concise communication from our consultant at a time when I needed to understand our medical diagnosis in simple terms. Surgery was swiftly booked and care was amazing. Such a fabulous team of professionals from the moment we walked through the doors. Thank you all so much for your care and changing lives

We are very impressed with the treatment we received for our dog Rocco. He was seen by Rodrigo recently who operated on Rocco’s eye , he was so polite and reassuring and made us feel more relaxed knowing Rocco was in good hands his assistant was helpful too we would recommend Rodrigo to anyone thank s everyone at the Willow veterinary clinic

Never really trusted vets before..a lot are just in for the money..willows are definitely folk that care about your pets.afterall our pets are family and we want the best for them..they're not cheap but you don't mind as much if you know the care is top notch..I would like to take this opportunity to thank Ashley in the dental team for changing my opinion on vets...they're not all the same...100% would recommend these people to anyone that love their pets..thanks to all at willows
Gary Williams/satisfied customer

Excellent so professional and caring , took a little bit of stress and anxiety away .
Thank you so much

I don’t have enough praise for Willows. They’ve just mended our boy who came down with IVDD and I am truly taken aback by the level of friendly service we have had. Everyone you meet are so lovely and knowledgeable and we owe them everything for mending our little boy. Alva and her team are simply wonderful.