Wilsons Carpets Reviews 

761
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, offering great advice without being pushy. The service, from browsing to fitting, is frequently described as excellent, with many appreciating the efficiency and ease of their experience. People also found the pricing to be very competitive and affordable, often offering better value than other providers. However, some customers experienced issues with the product quality, such as creased carpets or flooring that was not cut correctly. A few other people also felt that the fitting service was unsatisfactory, citing damaged property, messy work, or doors not being reinstalled properly.

What people talk about most

Staff

Customers generally report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with the... See more

Price

Clients share positive opinions on price, with many reviewers finding the pricing competitive and affordable.... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers expressing significant disappointment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Salespeople weren't pushy, allowed us to browse at our leisure, helpful advice on different piles as we wanted one suitable for cats. very good service, it was measured, cut and folded so we could tak... See more

Rated 5 out of 5 stars

Thank you to all the staff at willsons carpets helping us pick the right carpet for our living room it looks great.. and many thanks to Chris and his team they did an excellent job fitting the carpet... See more

Rated 5 out of 5 stars

From walking into the store to having my carpets fitted I could not have asked for any better service then what I received. The sales lady arranged for someone to come and measure my hall,stairs,landi... See more

Rated 5 out of 5 stars

Popped into Wilson Carpets on Saturday in Arnold and explained I needed a carpet that same day. The guy who helped me was amazing – showed me what was available straight away, and within 20 minutes I... See more


Company details

Written by the company

Wilsons Carpets is the largest independent flooring and bed retailer in the region, with 19 stores across Yorkshire, Lincolnshire and Nottinghamshire. Family-run since 1968, we’re known for unbeatable value, expert advice and our Price Promise. Meaning Prices are checked daily against over 1,000 products. With more than 1 million m² of stock, we offer carpets, vinyl, laminate, LVT, artificial grass, rugs and beds, all available in-store or online. Free measuring and friendly, honest service come as standard.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

761 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(761)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Member of staff answered all our questions and arranged delivery and installation with no fuss, quickly and easily.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Great selection of flooring products…

Great selection of flooring products and excellent service from store to fitting in just a few days relaxing looking at product no sales person breathing down your neck advise was there when needed and excellent fitting team would recommend this family business for your next floor covering requirements

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Staff in store were friendly and very knowledgeable. There were a lot of good quality products to choose from at a reasonable price and they were happy to advise.
Appoint ment to measure our room was made quickly and the Person who came out was again friendly, polite and professional and answered all our questions.
The fitting was arranged, again with only a short wait. They arrived on time, polite professional and completed the job quickly and tidied up.
Very happy with our service from start to finish.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, staff was very helpful and advice was given on products available and benefits of each flooring regarding LVT and Laminate prices the prices, send time of using Wilson's and would definitely use again.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great carpets

We always use Wilson’s for our carpets. We recently purchased a carpet. The staff are always very polite and helpful. Very competitive prices for all budgets. The fitters are also very friendly and efficient. We’ll be back always recommend Wilson’s

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic from start to finish did my order over the phone great service very helpful staff nothing was to much trouble and my carpet looks great

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Wilsons Lincoln store…

Shaun and the team in the Lincoln store were really professional and guided me to good flooring choices for my rental property, my tenants are really happy with the service too. I would definitely recommend anyone to use Wilsons they have a great range of products to choose from and the staff are friendly and knowledgeable.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Very neat work!

The two gentlemen who fitted our hall/landing/stair carpet and bathroom flooring were very nice — they did a wonderful job, worked hard and efficiently, and genuinely seemed to enjoy their work. They even made friends with our cat who's very shy. Pricing was competitive and communications were good. The bathroom flooring looks like it was laser-cut and we love the new carpet smell. We're both really happy with the result and would definitely recommend to friends.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Visited the store 3 times now

Visited the store 3 times now. Always given brilliant service and will definitely return again. Would also recommend to friends and family. Very happy with the service

6 June 2026
Unprompted review
Rated 4 out of 5 stars

very helpful from sale to fitting we…

very helpful from sale to fitting we use this company regularly and would recommend the only thing which would improve the service is for the fitters to take away leftovers but other than that we find them very good value with good service

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with their services

Choosing the flooring we wanted was really easy. No pushing from the staff. But once chosen they were so helpful. Explained and listened. So was without any stress we placed our order.
The two guys who came to do the fitting were really great. Worked constantly, polite and tidy.
They did a brilliant job. Very pleased with the whole service we got.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Salespeople weren't pushy

Salespeople weren't pushy, allowed us to browse at our leisure, helpful advice on different piles as we wanted one suitable for cats. very good service, it was measured, cut and folded so we could take it away with us, excellent quality carpet, even carried it to car for us

14 May 2026
Unprompted review

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