Well done.
I am overjoyed that your Crawley store recently fixed my daughters laptop. Well done.
10 September 2020
Unprompted review
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Company details
Information provided by various external sources
IT Education, IT Corporate, Student laptops, BYOD, Professional Learning, ICT education, Cloud services, Hardware and software, Corporate Solutions
Contact info
Australia
- www.winaust.com.au
Winthrop Australia: a dodgy rip off shop on University campus !
Students at the University of WA need to be aware that the Apple subsidiary Winthrop Australia, that is in the guild complex on their campus is a rip off without warning.
My daughter brought her 2015 Macbook there for a battery as the Winthrop shop is mentioned on the Apple website as a subsidiary for repairs and parts. The battery was not charging anymore after 4 years, hardly a surprise. The person took her computer and charged 66$ for a test of the computer. A week later an email came that they had found it needed at new battery (yeah, right). The quote came as well: 528 $$. Plus the 66$ On the Apple website the battery is stated to cost 289 $ (all in) at any Apple shop. A nice 290 $ extra ! When she protested, the price came down to 409 $ plus the 66 $ test fee, as it was explained that initially the high quote was based on the fact that also a new bottom case came with the battery. Since this was incorrect, no bottom case required, the price was reduced to 409 $ plus 66$. Still an unacceptable price, and 186 $ more than at Apple. The manager got involved, this time explaining that the battery was expensive because (new story again) the battery indeed came with a new bottom case. So who was making stories up here ? Another email later, the manager offered a 50 $ reduction but insisted on her paying 133$ more for the battery than at Apple. The reason given was that it was clearly stated on websites that they were more expensive than Apple for the same product. I could not find anywhere such statement.
It is just beyond belief, that Winthrop Australia in the first instance tries to rip off a young, financially not well of student for 100% more than the Apple price 289 $. A 66 $ test was paid for to confirm our request for a new battery.
Suffices to say that we paid this greedy organisation their 66$ battery-empty-confirmation fee and took the computer to Apple.
I hate to think how many students at UWA have been ripped off of the few dollars they have.
UWA and the guild should do something about this.
28 October 2019
Unprompted review
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