We had the best experience we’ve ever had with a lettings agent thanks to Becky. She was incredibly helpful from the very beginning and truly went above and beyond to help us find our home. Nothing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We help busy London landlords manage and let their homes, so they can spend more time doing more of the things that matter. We can see a better world of lettings, and since 2010 we’ve focused entirely on creating just that. Our founding vision has been to transform the lettings experience and to set the example of what best in class really means. 15 years on, our team is united in this goal, growing an agency to defy expectations, provide personal, expert service and put people at the heart of the business.
Contact info
60 Wimbledon Hill Road, SW19 7PA, 257 Lavender Hill, Battersea, SW11 1JD, United Kingdom
- Wimbledon Branch: 0203 195 0768 Battersea Branch: 0203 030 8410
- info@winchester-white.co.uk
- www.winchester-white.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seamless process
Everyone at Winchester white has been super professional and helpful. Sarah has been fab, really friendly and also super clear at managing the process end to end, from sending us a property to signing the lease. It has been simple and seamless.
Amazing service
Really helpful staff, especially Charlotte, and I was contacted very quickly about any queries. Would definitely recommend!
Agency that listens
Very grateful to Winchester White and especially Charlotte with helping us find our new home. Charlotte really listened to our requirements and only offered properties that were in our search range. Thank you!
Easy and efficient letting
Isabel provided brilliant service from start to finish and moved me through the flat hunting and letting process quickly and efficiently. This was as smooth of an experience as I could have hoped for, and I don’t hesitate to recommended Winchester White.
Friendly, efficient and professional service
Sarah & Filipa at the Wimbledon office were very helpful, friendly and professional in helping us find and move to our new rental property.
Everything was done efficiently and openly.
Happy to recommend to prospective tenants and landlords
Absolute scam
Absolute scam
Of a company. Lied to me at every corner and refuse to provide any assistance
Larissa was incredibly helpful…
Larissa was incredibly helpful throughout the entire process of securing our new home. It was my first time working with an agency that kept me proactively updated every step of the way.
Thank you!
Winchester White Sarah Wareham
We were looking to move within London, to get a bigger flat and we went through Winchester White who have been great! We were supported by Sarah Wareham who made the experience super easy and stress free! We were always kept in the loop throughout the process and we had a great viewing of the flat with them! Would highly recommend.
Couldn’t Ask for a Better Experience
We are moving to London from abroad, and the rental market can be stressful. However, our experience renting with Winchester White couldn’t have been better. Isabel and Leva have been incredibly helpful, kind, and understanding, making the whole process smooth and easy. If you are looking for a new home in London, we definitely recommend them, we couldn’t be happier with our experience.
Professional, Knowledgeable, and Highly Responsive
As a search agent, I have viewed several properties with Winchester White and have been impressed with their professionalism. They know their properties well — often including details about the owners — which means they can answer questions effectively during viewings.
After offers are submitted, whether accepted or rejected, they are almost always very responsive and clear about what is required and the next steps.
Thank you for your help, Sarah!
Worst Ever Encountered
They didn’t even manage to get my contract right so I lost a lot of money. Find terrible tenants who are rude and aggressive. When I complained I was told the fact that as they did not manage the company is not their problem. These matters had no bearing on whether they managed the property. They have a duty of care and they simply do not care. When I finally spoke to someone, One thing was said over the phone another then rescinded when asked for action. This company was a financial loss to me and a threat to my safety. The response to the above is nothing but excuses. I would NEVER use this company again. All smiles in the beginning, but when there is a problem, no return emails or phone calls. 
I get marketing letters through the…
I get marketing letters through the post directly addressed to me despite not having an account with them or having ever heard of this company.
What a waste of paper.
Property Management team
Chris and the rest of the property management team have been super helpful during the renewals process on one of my properties. Their proactive supportive guidance and speed of getting things across the line was both reassuring and helpful during a process that required a quick turnaround. I could not have asked for a better service. Thank you!
Highly professional and at the same…
Highly professional and at the same time makes you feel like a house hunting buddy rather than an agent. Thumbs up to Sarah!
Outstanding Service
Very friendly and accommodating staff especially Sarah and Jake who made the whole process simple and stress free to find our amazing new flat.
Arrogant public nuisance.
These people operate on a disturbingly arrogant way for recipients of their bulk mail.
They blanket junk post unsolicited junk mail to all properties in an area addressing the occupant as "Dear future landlord" - as if they have knowledge that one is likely to let one's home.
When trying to get off their mailing list, the office number given (0203 030 8413) goes direct to a voice mailbox which is full and cannot accept any messages. So then when trying the mobile number given in the letter the agent is out on business and too busy to deal with the matter.
Arrogant public nuisance.

Reply from Winchester White
We’ve had a great experience with…
We’ve had a great experience with Winchester White. Sarah especially in the Wimbledon office has been fab organising our new home from the initial viewing right through to the contract negotiation and final details for move-in day. Highly recommended!
Alessandro was absolutely the best…
Alessandro was absolutely the best agent we have interacted with while we were in the process of finding an apartment to rent for short term in London. He has been very helpful, professional, available for explanations and to show the apartments, responsive and very kind
The way to rent!
I arranged a viewing via Winchester White and met Alessandro the agent at the property.
He was so knowledgeable and professional and answered all my questions with detail and for someone who had not rented for a long time, there were many!
Once I had made the offer, Alessandro led me through the next steps which were seamless resulting in me being ‘good to go’ within 4 days!
I’m so grateful to the team at Winchester White for making the whole experience effortless as I was expecting it to be a much harder process!
Highly recommend.
Great Value!!
It’s been a pleasure working closely with Ieva, Alessandro, Craig and Chris to find new tenants and also touch up the flat to have it ready for their move in. This is the second tenancy we have trusted them to support us with and they continue to provide great value. Highly recommended.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







