Winchester White Reviews 

1,448
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, friendly, and efficient throughout the entire property renting and buying process. People truly appreciate the consistently quick response times and clear, transparent communication, which makes finding a new home completely smooth and stress-free. Some people were dissatisfied with unresolved maintenance issues, slow communication regarding broken appliances, and unexpected property management charges that caused considerable frustration. Tenants additionally mentioned experiencing long delays in getting necessary property repairs completed, alongside unexpected difficulties and extra costs encountered during the initial move-in phase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising dedicated agents for their... See more

Service

Customers had positive experiences with service, frequently highlighting professional, transparent, and... See more

Customer service

People report positive experiences with customer service, highlighting that team members are professional,... See more

User experience

Reviewers mention positive feedback about user experience, noting that from the first contact to getting the... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers received multiple phone calls in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the best experience we’ve ever had with a lettings agent thanks to Becky. She was incredibly helpful from the very beginning and truly went above and beyond to help us find our home. Nothing... See more

Rated 5 out of 5 stars

My wife and I have been letting and managing our property for the last 8-9 years through WW exclusively. Over this time we have found their services almost without exception to be reliable, and timely... See more

Rated 5 out of 5 stars

I’ve received the best customer service from Ed! He is truly knowledgeable about all things real estate, which helped me a lot as a first-time renter. I appreciate his patience, especially with me be... See more

Rated 5 out of 5 stars

It was a pleasure working with Edward finding my ideal home! He was responsible and patient working with me and landlord to make sure both parties found the best fit - and he did! Ed understood our... See more


Company details

  1. Apartment Letting Agency
  2. Estate Agent
  3. Property Rental Agency

Written by the company

We help busy London landlords manage and let their homes, so they can spend more time doing more of the things that matter. We can see a better world of lettings, and since 2010 we’ve focused entirely on creating just that. Our founding vision has been to transform the lettings experience and to set the example of what best in class really means. 15 years on, our team is united in this goal, growing an agency to defy expectations, provide personal, expert service and put people at the heart of the business.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,448)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless process

Everyone at Winchester white has been super professional and helpful. Sarah has been fab, really friendly and also super clear at managing the process end to end, from sending us a property to signing the lease. It has been simple and seamless.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Agency that listens

Very grateful to Winchester White and especially Charlotte with helping us find our new home. Charlotte really listened to our requirements and only offered properties that were in our search range. Thank you!

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy and efficient letting

Isabel provided brilliant service from start to finish and moved me through the flat hunting and letting process quickly and efficiently. This was as smooth of an experience as I could have hoped for, and I don’t hesitate to recommended Winchester White.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient and professional service

Sarah & Filipa at the Wimbledon office were very helpful, friendly and professional in helping us find and move to our new rental property.
Everything was done efficiently and openly.

Happy to recommend to prospective tenants and landlords

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Larissa was incredibly helpful…

Larissa was incredibly helpful throughout the entire process of securing our new home. It was my first time working with an agency that kept me proactively updated every step of the way.
Thank you!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Winchester White Sarah Wareham

We were looking to move within London, to get a bigger flat and we went through Winchester White who have been great! We were supported by Sarah Wareham who made the experience super easy and stress free! We were always kept in the loop throughout the process and we had a great viewing of the flat with them! Would highly recommend.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t Ask for a Better Experience

We are moving to London from abroad, and the rental market can be stressful. However, our experience renting with Winchester White couldn’t have been better. Isabel and Leva have been incredibly helpful, kind, and understanding, making the whole process smooth and easy. If you are looking for a new home in London, we definitely recommend them, we couldn’t be happier with our experience.

14 August 2025
Rated 5 out of 5 stars

Professional, Knowledgeable, and Highly Responsive

As a search agent, I have viewed several properties with Winchester White and have been impressed with their professionalism. They know their properties well — often including details about the owners — which means they can answer questions effectively during viewings.

After offers are submitted, whether accepted or rejected, they are almost always very responsive and clear about what is required and the next steps.

Thank you for your help, Sarah!

12 August 2025
Unprompted review
Rated 1 out of 5 stars

Worst Ever Encountered

They didn’t even manage to get my contract right so I lost a lot of money. Find terrible tenants who are rude and aggressive. When I complained I was told the fact that as they did not manage the company is not their problem. These matters had no bearing on whether they managed the property. They have a duty of care and they simply do not care. When I finally spoke to someone, One thing was said over the phone another then rescinded when asked for action. This company was a financial loss to me and a threat to my safety. The response to the above is nothing but excuses. I would NEVER use this company again. All smiles in the beginning, but when there is a problem, no return emails or phone calls. 

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Property Management team

Chris and the rest of the property management team have been super helpful during the renewals process on one of my properties. Their proactive supportive guidance and speed of getting things across the line was both reassuring and helpful during a process that required a quick turnaround. I could not have asked for a better service. Thank you!

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Very friendly and accommodating staff especially Sarah and Jake who made the whole process simple and stress free to find our amazing new flat.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Arrogant public nuisance.

These people operate on a disturbingly arrogant way for recipients of their bulk mail.
They blanket junk post unsolicited junk mail to all properties in an area addressing the occupant as "Dear future landlord" - as if they have knowledge that one is likely to let one's home.
When trying to get off their mailing list, the office number given (0203 030 8413) goes direct to a voice mailbox which is full and cannot accept any messages. So then when trying the mobile number given in the letter the agent is out on business and too busy to deal with the matter.

Arrogant public nuisance.

14 July 2025
Unprompted review
Winchester White logo

Reply from Winchester White

Dear Peter,
Thank you for your feedback, and we're sorry for any frustration caused. When our agent took your call, they were driving and, for safety reasons, couldn’t write down your address. They politely asked if you could send it via text so we could promptly remove you from our mailing list, but this was declined. Please rest assured, we’re always happy to remove any address upon request and strive to make that process as smooth as possible.

Rated 5 out of 5 stars

We’ve had a great experience with…

We’ve had a great experience with Winchester White. Sarah especially in the Wimbledon office has been fab organising our new home from the initial viewing right through to the contract negotiation and final details for move-in day. Highly recommended!

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Alessandro was absolutely the best…

Alessandro was absolutely the best agent we have interacted with while we were in the process of finding an apartment to rent for short term in London. He has been very helpful, professional, available for explanations and to show the apartments, responsive and very kind

26 June 2025
Unprompted review
Rated 5 out of 5 stars

The way to rent!

I arranged a viewing via Winchester White and met Alessandro the agent at the property.
He was so knowledgeable and professional and answered all my questions with detail and for someone who had not rented for a long time, there were many!
Once I had made the offer, Alessandro led me through the next steps which were seamless resulting in me being ‘good to go’ within 4 days!
I’m so grateful to the team at Winchester White for making the whole experience effortless as I was expecting it to be a much harder process!
Highly recommend.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Value!!

It’s been a pleasure working closely with Ieva, Alessandro, Craig and Chris to find new tenants and also touch up the flat to have it ready for their move in. This is the second tenancy we have trusted them to support us with and they continue to provide great value. Highly recommended.

19 June 2025
Unprompted review

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