Winchester White Reviews 

1,448
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, friendly, and efficient throughout the entire property renting and buying process. People truly appreciate the consistently quick response times and clear, transparent communication, which makes finding a new home completely smooth and stress-free. Some people were dissatisfied with unresolved maintenance issues, slow communication regarding broken appliances, and unexpected property management charges that caused considerable frustration. Tenants additionally mentioned experiencing long delays in getting necessary property repairs completed, alongside unexpected difficulties and extra costs encountered during the initial move-in phase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising dedicated agents for their... See more

Service

Customers had positive experiences with service, frequently highlighting professional, transparent, and... See more

Customer service

People report positive experiences with customer service, highlighting that team members are professional,... See more

User experience

Reviewers mention positive feedback about user experience, noting that from the first contact to getting the... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers received multiple phone calls in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the best experience we’ve ever had with a lettings agent thanks to Becky. She was incredibly helpful from the very beginning and truly went above and beyond to help us find our home. Nothing... See more

Rated 5 out of 5 stars

My wife and I have been letting and managing our property for the last 8-9 years through WW exclusively. Over this time we have found their services almost without exception to be reliable, and timely... See more

Rated 5 out of 5 stars

I’ve received the best customer service from Ed! He is truly knowledgeable about all things real estate, which helped me a lot as a first-time renter. I appreciate his patience, especially with me be... See more

Rated 5 out of 5 stars

It was a pleasure working with Edward finding my ideal home! He was responsible and patient working with me and landlord to make sure both parties found the best fit - and he did! Ed understood our... See more


Company details

  1. Apartment Letting Agency
  2. Estate Agent
  3. Property Rental Agency

Written by the company

We help busy London landlords manage and let their homes, so they can spend more time doing more of the things that matter. We can see a better world of lettings, and since 2010 we’ve focused entirely on creating just that. Our founding vision has been to transform the lettings experience and to set the example of what best in class really means. 15 years on, our team is united in this goal, growing an agency to defy expectations, provide personal, expert service and put people at the heart of the business.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(1,448)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service Experience with Megan

We have recently been going through the change of tenancy process at our property, and Megan has made this, at times stressful, process so much easier. Her professionalism and experience is clear in her excellent communication and how she has expertly guided us through the whole process. Megan is always quick to respond and has been such a pleasure to deal with. We feel very lucky to have Winchester White as our agency.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Professional, efficient and helpful agent, Sarah

I am so grateful to meet a highly efficient and helpful agent, Sarah. I am impressed how the viewing, offer, negotiation, and all paper works to complete within 2 weeks (in Dec, the festive season). Her professional knowledge and advice to tenants do help me to stay out of unnecessary process and stress in the competitive rental market in London. Cannot thank her enough for the service and help along the journey.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Property Assistance

Thank you, Sarah, for your assistance in finding a great property. The entire process was smooth, and your service was consistently professional and dependable. I would gladly recommend your company’s services to others.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, Edward Elliott was very prompt in answering any concerns I had and made the process really easy.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Winchester White

I highly recommend Winchester White.
I have let my property in Wandsworth through them and everything from day 1 has been straightforward. The team (Louis, Azhaar & co) have been extremely responsive, flexible, knowledgeable and professional.
Thanks to the team!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

I had the best experience with this lettings agency amidst the typically stressful and intense London lease market. They were reliable, understanding, and never pushy, which made the entire process so much easier. Ed, my contact person, was absolutely fantastic—professional, approachable, and always ready to assist. I genuinely felt supported and valued throughout.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent estate agent

We were looking for a short term rental and Filipa couldn’t have been more helpful. She listened to what we wanted and came up with sensible options, that met the brief. She was honest and never pushy and always gave me a quick call to run things by me if a possible property came up. Filipa was an absolute pleasure to deal with and I would definitely go back to Winchester White again.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent help!

We are very pleased with all the help we got, specially from Alessandro, couldn't ask for a better property agent!! He presented always best properties and understood straight away what we were looking for. He is highly recommended.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Warm and Professional

Sarah is an absolute legend!! We weren’t lucky with the first flat we’ve seen, but Sarah helped us find another flat that is way better and more suitable for our living arrangement. Really fast response, very professional and clear communication throughout! Thanks so much Sarah for making it easier for us!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with Winchester White

We had a really great experience with Winchester White. Niamh, Azhaar and Louis helped us organise our new rental and the whole process was seamless. They went above and beyond to answer queries at all hours of the day. Our move was not easy, but they made the entire process stress free. Very grateful to the team!

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Team

Super happy with our agent Sarah and her team’s super efficient processes in place. We went from seeing a property to receiving signed contract within a span of 7 days. Great service and lovely team. We highly recommend this team. Thank you all.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience with Winchester White and Azhaar

We found and rented a flat through Winchester White. Azhaar was our letting agent. From start to finish, he was professional, knowledgeable, and dedicated to helping us through the process of securing the flat. We highly recommend Winchester White and Azhaar if you are looking for a flat in London.

24 September 2024
Rated 5 out of 5 stars

Responsive, clear and proactive

We went with Winchester White due to a personal recommendation from a friend and have not been disappointed. Communication is key and Az was incredibly responsive, clear and proactive throughout the process and found us the perfect tenants.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I put two of my properties with WW South Kensington branch. One in long let and one in short let. In both instances, service is perfect. From the initial meeting, to finding good tenants and maintenance.

WW allowed me to be hands-off in a way I would not have expected. The team I interacted with, Ieva, Alessandro and Craig, are always responsive, proactive and efficient at adressing any issue or conern.

Highly recommended

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much Filipa!

Filipa has been amazing and extremely helpful from the very first moment! It is more than obvious that she loves her job and her efficiency, proactiveness as well as exceptional organisational skills made our property search a very smooth and pleasant experience.

9 November 2024
Unprompted review

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