Winchesters Lettings Reviews 

If I could rate this agency a 0 it would be, the lack of care and response to new tenants is shocking
Picked up the keys to a property arrived phones left, rubbish, walls have filled, damp rooms and expressed when viewing all the benefits of the property which they now want me to action
Paying a months rent and deposit for a house falling apart
Never mind the lack and care of actually reading my complaint properly and a chat GBT reply
Unfortunately I think this letting agency has got away with this they believe they always will
On this occasion however I know the laws around being a tenant and I look forward to fighting with winchesters letting until I see my case has been fully rectified

I lived for five years one of their flat as a tenant. I never had an issue with them just have positive experience over the years. Communication was always quick and polite. I felt they are like a family run business as all the agents were really kind and direct all the time. If I had any need or quiry was always solved quickly. Gareth the owner is a nice person too and lot of time he answered to my emails or solved my problems.
Highly recommended company.

I would not recommend renting through Winchesters based on my experience. When my housemate and I moved into our property, we were assured it had been professionally cleaned. However, we arrived to find dog hair throughout the flat, dirty kitchen appliances, dust, and even a sharp earring on the floor that caused me a foot injury. We reported these issues immediately with photo evidence, and cleaners were eventually sent — but the standard remained poor, and we ended up having to clean the property ourselves, including shampooing carpets.

Despite this, when we moved out (having left the flat in a much better condition than we received it), Winchesters attempted to deduct charges for cleaning, damage, and redecoration £202 in total — including many issues that had existed before we moved in. They only removed one charge after being challenged, but still tried to withhold part of our deposit for minor wear and tear and pre-existing problems. Currently in dispute with Safe Deposit Scotland.

In short, our efforts to maintain the flat and clean it to a high standard were ignored, while our concerns — including a literal injury from the condition of the property — were never fully acknowledged. Tenants deserve better communication, transparency, and fairness when it comes to their deposit and property standards.

If you're considering renting through Winchesters, I’d strongly advise keeping detailed evidence of everything from day one — and be prepared to fight for your deposit, even if you leave the property spotless.

We have used Winchesters for many years to look after a small number of properties in Aberdeen. They have always been very proactive in responding to tenants’ issues and in resolving them to both our and our tenants’ satisfaction. When a tenancy ends, Winchesters have been prompt to find new tenants. We have always found them to act very professionally.

I have been working with Winchesters for a few years now and I can’t recommend them enough.

Overall, Winchesters combine excellent customer service with in-depth market knowledge, making them a fantastic choice for renters and landlords. Highly satisfied!

We've got multiple properties with Winchester now and for good reason. They go above and beyond at every turn and respond so quickly.

Always had a quick turn around and they're rapid with compliance, viewings and getting a quality tenant locked it at a fair price.

We wont be looking anywhere else for letting services.

Honest and proactive firm, I highly recommend. Moved from another supposedly "good" agent to Winchesters and they are the best.

Winchesters have managed our rental property for a few years now and they’ve been absolutely brilliant. They’ve always found new tenants quickly and taken the hassle out of the whole process.

Any repair work that’s come up has been sorted efficiently, and they always keep us in the loop without overwhelming us with details. The team are friendly, easy to deal with, and really know what they’re doing.

It’s been great having them look after everything – would happily recommend them to anyone looking for a solid letting agency.

As a landlord who lives at a distance, Winchesters go above and beyond to manage the property and obtain the best possible tenants. Nothing is too much trouble, they are professional in everything they do. They have managed a property for me for 13 years, I cannot recommend them highly enough

Never had any issues with Winchesters, Any issues with the property have been resolved in a timely manner. All the members of the team I have had dealings with as a tenant have been Professional, Responsive, Knowledgeable & Approachable. I am a long standing tenant and have had a fantastic experience to date.

Chris and team have managed my properties for many years, local market knowledge, contacts and a commitment to technology means that the price we pay is well worth it vs the flip side of void periods, late rents, regulatory slip ups and so on

Absolute cracking service and quick turn around getting a tenant.

they were very efficient and helped with any problems i had before moving in. had a couple issues with the boiler and was resolved very quickly. would highly recommend.

Had multiple cancellations on the same day for booked viewings. When asked as to what happened, I was gaslighted saying I must have done it accidentally through email. Later found out that when I click a link for their viewing, it shows me data of another customer and her number, which is a data breach. Considering a probable system side mess up, no alternative arrangements made. Overall pretty poor experience.

I highly recommend Winchesters Lettings and I personally had an all round fantastic experience.

Again, my sincere thanks to Maureen for showing me around a couple of viewings and giving me the insights to areas around Aberdeen. It's obvious she loves her job in help people find their new home within Aberdeen.

Ask for Maureen when you're looking for your new home or rental, and I guarantee you wouldn't want anyone else.

Had a dreadful experience with this letting agency. Their agency team is not knowledgeable nor helpful. I do not wish to spend my time with detailing my experience with them but I recommend avoiding them if you wish to have a smooth application and moving process for yourself.

I was the guarantor for a newly married couple who let a house from this company. From the outset it was clear that the property had never been maintained and was in a state of disrepair. There was mould, mice, unsafe electrics and things generally falling apart. They spent their short time there reporting faults and waiting for things to be fixed by the letting agency who were difficult to contact, took a long time to respond to issues or ignored them. We also had to report certain matters concerning the area to the police. I am still waiting for a response to an email I sent the company. On moving out the house was left cleaner than they moved in but they still got a £45 cleaning bill deducted from their deposit. I note other negative reviews mentioning the deposit. If you use this company take photos of the property you are moving in to for your own protection.

Update: I note the lengthy response from Winchesters which is indicative of how they spend their time and comical in relation to their knowledge of the property or lack there of. In relation to the electrics, the bathroom fan exploded filling the room with smoke. When I did a walk through inspection on leaving the property I was advised not to touch anything electrical. In relation to the mould it was most noticeable in the vestibule cupboard. No they didn’t dry their washing there but used the tumble dryer in the kitchen and the washing line in the garden Lol. The lack of mould on moving out was due to me supplying anti-mould bleach hence the smell of disinfectant. Yes the Police had to be informed of hate crimes including vandalism to their car, verbal abuse in the street and my cat, leant to help with the mice issue, suffering what the vet described as a blunt force kick to the face. The neighbours were talked to none of whom had anything to say as did Winchesters. I hope they exercise a duty of care to their next tenants and advise them accordingly. In relation to the £45 cleaning fee. Although I feel my son and his wife are due compensation for such a horrendous experience I advised them that £45 was worth it to cut out the dead wood and sever connections with such a company. Fortunately, every cloud has a silver lining and they are now in a lovely, bigger, better quality property at the same price and with a lovely landlord who even asked them the colour they would like painted prior to moving on. In relation to Winchesters; customers you have been warned.

Further update: I find it infuriating that Winchesters continues to trivialise and minimise what has been a very distressing time. Firstly, in relation to the hate crimes and harassment, this was reported to the Police who have in their words 'marked the neighbours cards' so that should anything happen in future there will be a pattern. Should anything happen to future tenants I will be the first to shout 'You knew!!'
Secondly, I know you believe things break from time to time because when my son reported numerous disintegrating items he was told 'Oh yes, these things happen in my house too!'. What kind of unprofessional response is that? In relation to you not seeing mice scampering about, we have ample photos of mouse droppings. As for your response that houses get mice from time to time...really? No doubt the mice droppings contributed to the cleaning bill.
Finally, the mould in the house was there from the outset. Yes, sometimes after drying washing outside or from the dryer they aired them on a clothes dryer before putting them away. This is not enough to cause mould throughout the house particularly in the vestibule.
As I said we are delighted to have severed connections with yourselves and as for Winchesters? Your review rating speaks for themselves!!!

Further update: I have previously contacted you by email. Still waiting to hear back. Shame you weren’t as responsive as you appear to be on here. The purpose of this review was not to strike up dialogue with yourselves but to share our experience of Winchesters Lettings. In addition, whilst you absolve yourselves of all responsibility I certainly wouldn’t want to rent a house knowing the previous tenants had been victims of hate crime and that the letting agent kept this secret. I really hope that the house receives a significant upgrade. The fact that you planned to “remodel” the kitchen is indicative of the state it was in. I also seriously hope that the new tenants aren’t the victims of hate crimes like my family was. Hopefully our action involving the Police will be preventative.

There maintenance team is a shambles. We have been let down on several occasions with no shows, they can’t even give you a curtesy call. Try to avoid this company if possible.

ABSOLUTELY DISGUSTING how myself and family have been treated for the year hand no proper heating I begged for windows to get fixed no heating in the living room all children were constantly I’ll and cold throughout the year my point is that the whole property is in poor condition and unliveable not fit for human or animals bathroom was condemned and kitchen has a disgusting smell so please avoid this disgusting letting agency at all costs and just been scammed out of my deposit which I planned on using for my childrens xmas I’m truly struggling and very disgusted

Winchesters have a business contract which they have continually refused point blank even to discuss making any changes to (despite denying this in their reply below). Unless a customer is willing to grant them absolute authority to do whatever they choose in the customer's name, they won't even talk to them. They don't want customers who disagree with them (or 'argue', as they put it). If you don't want to sign it as written then they simply do not accept you as a customer and then refuse to discuss it.

Winchesters begin business by imposing an agreement onto their landlords giving Winchesters the authority to do anything they choose in the landlord's name, without the landlord's knowledge or specific agreement, and requiring the landlord to be bound by and approve all such actions without even knowing about them.

The following is a statement about the current state of the law (accusing only the Government who pass them): Landlords are currently being punished for actions which have been committed by letting agents - not just under the right to rent law. It would be very unwise for any landlord to put themself into a position in which somebody else is authorised do anything in the landlord's name that they would be bound by, could not stop, or did not even know about.

As I would never sign a document that I had not read, I would never give anyone else the authority to sign a document on my behalf that I had not read and which I would be legally bound by

Amongst Winchesters' demands is a requirement to change the energy supply to Spark Energy so that they can be passed off on the new tenants as the 'deemed supplier'. (Legally the previous resident's supplier is the deemed supplier, and only a resident has the legal right to change to a new supplier). This is theft from the deemed supplier.

Not only does this deprive the legal deemed supplier of their customer but it delivers the unfortunate tenants into the hands of a company whose usual business practices are described in TrustPilot's entry on Spark Energy.

Spark also bribes new customers to give them a good review (before they start playing those tricks on them) - so only the huge number of customers who give them a bad review are likely to be genuine.