Win-Dor Reviews 

I have just had a new Orangery installed by Win-Dor, and I would just like to say a big thank you to the whole team.
From sales all the way through to the finished article I have been treated with nothing but high standards and professionalism.
I am looking forward to a lovely Christmas and the Orangery will be the perfect place to host the family.
Thank you Win-Dor.

Today is the 3rd time I have wasted a day waiting for somebody to come and adjust French doors so I can lock them properly and to fit a new hinge to the front door as this can't be adjusted to enable me to shut and lock the door properly.
Both of these are the results of poorly fitted doors in the first place.
Customer service is appalling, no calls to say can't make it, no apologies from anyone, abysmal.
I think it's time to sue for breach of contract.

We were extremely pleased with our replacements windows doors & conservatory, from start to finish we had some very pleasant workman doing ground work, building work & windows & would definitely recommend thank you...

We strongly recommend you do not use Win-Dor. Having recently experienced the customer service from their installation department following the erection of an orangery we will never use them again or recommend them. The orangery roof leaked from the first time it rained from the area where it was attached to our roof close to a valley gutter/box gutter, damaging the new internal plaster. Thereafter every time it rained the plaster became wet.
Win-Dor:
• Blamed our original roof claiming the survey photos showed the roof was ‘suspect’ which they never shared with us
• Did not return many of our calls desperate for assistance to resolve the issue
• Sent an employee to inspect the roof who failed to report our request for them to supply an additional length of lead flashing so we could resolve the issue ourselves and not bother them.
• Eventually came out to inspect the leak after us begging for assistance, still claiming it was not their fault but agreed to carry out some works to the area where the orangery connected to the house, including lengthening the lead flashing.
• Did not turn up to carry out works on the agreed date, despite us checking the arrangements earlier in the day.
• Eventually returned to carry out agreed works but failed to do the crucial work to extend the length of lead flashing leading into the box gutter where we were convinced the leak was coming from.
• Were glad to leave us with a leaking orangery and walk away.
Finally, out of frustration my husband extended the flashing leading into the box gutter himself and appears to have resolved the problem. No more leaks and wet plaster.
This is how Win-Dor treat a customer who has a serious problem. Basically they didn’t care.
Don’t bother to write to their Managing Director for assistance either – he’ll ignore you too!
There are plenty of other companies out there – we suggest you use one of them!

We purchased a conservatory from windor. The Salesman came round gave us a quote and left without applying any pressure to buy. The only issue I had with the salesman was he was a bit disorganised but once we agreed on the order there were no issues. If you get a quote from them keep your paperwork safe it will make things go smoothly. All of the contractors that worked on our Conservatory were all very friendly and asked when they were unsure. The chaps that did the glass fitting worked through some of the worse rain I've seen in ages and still did a good job of fitting the conseratory. We did have one delay where the fitters weren't able to turn up but windors communication was spot on and we were never left guessing when something was to be done. Its always quite nerve racking when you have to spend a lot of money on something like this but windor did an outstanding job. I would recommend Windor to anyone I am very please with the work they did.