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Company details

  1. House clearance service

Information provided by various external sources

Window Cleaners London, London Window cleaning company servicing commercial and residential London customers. Interior and Exterior Window Cleaners in London, Free Estimates, Fully Insured. Cleaning Services London, Cleaning London, Window Cleaners in ...


Contact info

2.0

Poor

TrustScore 2 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Poor experience with damage to window pane

I've used this company in the past and was happy with the service so rebooked to clean our windows. Unfortunately on this occasion a scratch has appeared on one of our skylight panes. I didn't notice it while the cleaner was there but as soon as the sun came out it was very visible. I immediately sent a photo to the company who said it was impossible for them to have caused it (and like one of the other reviewers on here, I must say that the way they phrased their reply made it seem as though they were calling me a liar, hopefully that was not the case).

They also left dirty water runs from cleaning the inside of the skylight over the kitchen surfaces, cabinets and the wooden floor and left me a present of a dirty cloth on the work top. I won't be booking again and would advise anyone else using them to be cautious and check very thoroughly before their team leave.

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Best Value in South London

Very good company. Friendly and pleasant workers doing a great job at a reasonable price.

20 February 2019
Unprompted review
WCL Ltd. logo

Reply from WCL Ltd.

Dear Tech Guy, thank you very much for taking the time to write us a feedback, we really appreciate it.
Kindly note that you are entitled to 10% discount should you book another service (any of the ones we offer) within 3 months of the previous one.
Thank you for your custom and if we could be of any further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

A GREAT service at a reasonable price

WCL score high on all counts. Communication with the office was easy and straightforward, with a speedy response and a very competitive quote. The team of window cleaners arrived within the 30 minutes window allocated; they were pleasant, polite (shoes off indoors without having to ask) hard-working and quick; they left our windows sparkling clean. Highly recommended.

5 November 2018
Unprompted review
WCL Ltd. logo

Reply from WCL Ltd.

Dear Hila, thank you very much for taking the time to write us a feedback, we really appreciate it.
Kindly note that you are entitled to 10% discount should you book another service (any of the ones we offer) within 3 months of the previous one.
Thank you for your custom and if we could be of any further assistance, please do not hesitate to contact us.

Rated 1 out of 5 stars

Damaged our house and then claimed I lied about it! Never again!

They did a great job cleaning our windows but pulled the hose so hard that the hose wheel ripped off the side of our house. When I complained it took several weeks for customer service to get back to me and I had to chase to get an answer. They basically told me that their employees said that they did not cause any damage to my house and basically called me a liar. Do not book them, they damage your house, call you a liar and do nothing to repair the damage. If I could give zero start I would.

14 August 2018
Unprompted review
WCL Ltd. logo

Reply from WCL Ltd.

This complaint has been reported on 29th of July 2018, more than 2 weeks after the actual service was done on 13th of July 18. We have investigated it and concluded that there is not enough evidence to support the claim. Also, small goodwill token was offered to the customer.
We clearly state in our complaint policy that "Complaints could be done at the time of the service or within 48hrs time of the service completion. Any complaints after this period might not be accepted/ rectified free of charge."

Rated 5 out of 5 stars

Very pleased!

Very pleased with the services of WCL Ltd - extremely professional, efficient and friendly and available on very short notice!

13 August 2018
Unprompted review
Rated 5 out of 5 stars

Reliable service

Reliable easy to arrange service and very accommodating if you need to make changes to a booking.

4 May 2018
Unprompted review
Rated 4 out of 5 stars

Quick and efficient, good job

Gabriel and Dylan were extremely quick and efficient as well as friendly. They did a good job with a minimum of fuss. Our windows were transformed! There were a few paint marks left from recent decorations, and a few corners which perhaps needed a little more time, but overall we were pleased.

8 January 2018
Unprompted review
Rated 4 out of 5 stars

First rate service

Windows were filthy because we had three months of builders in. Was very happy after the team had done their work as could see out clearly again. Happiness. Pleasant team. All done in an hour. Some odd corners not quite tackled but very minor - only reason why not five stars.

26 September 2017
Unprompted review

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