wineandbarrels.com Reviews 

1,326
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including wine racks and coolers, often noting their aesthetic appeal, functionality, and ease of assembly. The delivery service is frequently highlighted as fast and efficient, with many appreciating the careful handling, promptness, and clear tracking information. People also commend the excellent service and helpful staff, making the ordering process smooth and the overall experience very positive. However, some customers also noted that delivery times could be long or experience delays, occasionally due to courier issues or coordination problems.

What people talk about most

Product

Reviewers express high satisfaction with the product quality, often describing items as high-quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high quality of the products,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the helpfulness and... See more

Staff

Customers had positive experiences with staff, with one reviewer highlighting a very fine sales experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a small wine rack. It was on sale. I'm very pleased. Good quality, beautiful wood, fast and careful delivery. I plan to make more purchases from this store in the future. It's especially co... See more

Company replied

Rated 5 out of 5 stars

Nice site, clear pictures and material choices. Simple ordering - fast delivery. No ikea stuff - built and ready to place in my ‘space’. Packed well, delivered fast (under promise - over do). Beau... See more

Rated 5 out of 5 stars

Great Wine cooler , just as shown at site. Delivery was delayed, but i was informed with status. Was not direct available, but knew that before, was noted. (reason was malfunction in shippers softw... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a 36 bottle pine wine rack with sliding trays. The ordering process was very easy and delevery tracking was also easy to access and it provided accurate information.... See more


Company details

  1. Home Furniture Shop

Written by the company

Wineandbarrels.com er distributør og forhandler af udstyr til opbevaring af vin, samt vintilbehør. Virksomheden er grundlagt i 2008 af Jakob Dau, og er i dag blandt de største i Skandinavien indenfor vinreoler, vinkøleskabe, vinmøbler, vinglas og vintilbehør.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(1,326)

185 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality and after sales service TIP TOP

My wife ordered two box for my birthday. However, one drawer was broken due to bad quality : there was a "knot" in the wood what affect strength. I contacted after sales service and immediately I received a positive answer. They suggested me to send me a new one freely.
All deliveries are quick and product are really nice.

17 January 2024
Unprompted review
Rated 3 out of 5 stars

Product quality is disappointing.

I ordered a Winerex Lola wine rack for c. £1400. It arrived after 3 weeks (which is fine) but was damaged including splits to the two central solid oak structural supports. It's made with flimsy plywood (not oak) which also split - not what I would expect for £1400. Fortunately, I have a wood joiner friend who will be able to help repair and upgrade it. I negotiated a discount which will help pay for this work - but I would certainly not recommend W&B - the product quality does not match the very high prices tag.

28 November 2023
Unprompted review
Rated 1 out of 5 stars

Not Oak

I ordered a Oak 64 bottle wine rack and waited for delivery and when it turned up it was not made of Oak . When i complained i was told it was European Oak but i run a joinery workshop so i know what this looks like and its not Oak, had another reply saying it was oak from Thailand , don't make me laugh , when i complained i was told i could have the wine rack free of charge but that's not what i ordered for my customer and this is a clear breach of mis selling and will be reported to trading standards .
My advise to customers is don't buy from this company as the product is a cheap timber and they are ripping people off

21 October 2023
Unprompted review
wineandbarrels.com logo

Reply from wineandbarrels.com

We are sorry for your inconvenience.
We never wrote to you it was european oak, we wrote that oak in general can vary in color and feel and from region to region.

We ordered this wine rack as oak from our supplier and not another type of wood.
We take your claim serious and have deactivated the product on our website, and are doing an investigation in this mather of wood type and origin of wood.

We then in your case did a full refund and told you to keep the wine rack.
There is no reason for you as a customer to wait for a result, that could go on for a long time.

You are more then welcome to contact me on +44 03308 081634.

Kind regards
Michael

Rated 2 out of 5 stars

I regret buying this poor-quality wine rack

Very disappointed with this product (Cava wine rack). I thought that since it came from Denmark it would be well designed and well made. I got that wrong! First of all, the assembly instructions were very misleading: they did not mention the small dowels which hold the crosspieces in place before you insert the screws, so I had to figure that out on my own (admittedly not very difficult). Then some of the crosspieces were slightly too wide to fit properly into the grooves on the uprights. The worst thing was the fact that the guide-holes for the screws on the crosspieces were not accurately aligned either with the positions of the dowels or with the screw holes on the uprights, so many of the screws went in squint and were thus very hard work to screw in. No wonder they have to be so deeply countersunk! By the time I did finally succeed in putting the whole thing together (which took me most of an afternoon, though I'm usually quite good at this sort of thing) it did seem reasonably stable and functional so I can't be bothered to return it, but I wish I had bought a better product from a different company.

14 August 2023
Unprompted review
wineandbarrels.com logo

Reply from wineandbarrels.com

Hello Alison.

Thank you for our conversation.
And we found a solution.

Greetings from Michael

Rated 5 out of 5 stars

Good experience

Relevant info, quick delivery.

17 July 2023
Unprompted review
wineandbarrels.com logo

Reply from wineandbarrels.com

Hello :)

Thank you for your superb review.

Greetings Michael

Rated 5 out of 5 stars

Very High service

Very High service, Quick delivery, good information on the different wine refrigerators

17 May 2023
Unprompted review
wineandbarrels.com logo

Reply from wineandbarrels.com

Hello Kenneth

Thank you for your great review.

Greetings Michael

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