Happy with the site at the moment one of the good ones. This my partner's site and shes had a few wins but not withdrawn up until yesterday... Withdrawal has not yet been processed yet been 12 hours n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great site to play on and have withdrawn before 500 which I got the same day. Now that it's a bigger amount they are asking for verification which none seems to be right. Now it's the weekend and will... See more
Company replied
Maria the agent was most effective and dealt with my problem efficiently and promptly, she even granted me some free spins as a gesture of good will which I thought was very kind of her...!! She reall... See more
Company replied
I need support with a welcome bonus on an online bingo room. I deposited with the wrong code and I couldn't redeem my welcome bonus as a new customer. Mada from live chat sorted this for me in a fast... See more
Company replied
Company details
Information provided by various external sources
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Contact info
United States
- www.winkbingo.com
4.0
Great
693 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having read the reviews on here I was…
Having read the reviews on here I was concerned after winning 1600 I verified my account and received my winnings in less than 24hours the chat team put me as ease , lovely team . I tried my luck again and won 900 hundred pounds can’t believe my luck after only depositing 20 pounds winning 2500 in 24 hours , this site is the best I’ve played and I’ve played a few. Don’t believe the reviews on here and have a go
29 January 2025
Unprompted review
Reply from Wink Bingo
Hello Emily,
I wanted to take a moment to thank you for your amazing review of our site and customer service agents. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
We always strive to improve and better the experience on our site, and seeing the results is the best outcome we could've hoped for! We hope that you'll continue to enjoy our games so we can keep offering the same experience to you in return!
Thank you again for choosing to play with us.
Warm regards,
Wink Bingo Team
Great help from Alin D who sorted my…
Great help from Alin D who sorted my problem quickly
11 January 2025
Unprompted review
Reply from Wink Bingo
Hi Juliette,
We truly appreciate your feedback! It's always uplifting to hear from happy customers like you. Here at Wink Bingo we take pride in offering our players a fun and engaging gaming environment, and knowing that we succeeded in fulfilling your expectations is incredibly gratifying.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Kind regards,
Wink Bingo Team
Scammer site
Really should of read the reviews first I played on the site and won 140 went through the withdrawal like I've done a million times before on other sites a few days went by and nothing in the bank ,spoke with customer service who are a nightmare by the way and had me jumping through hoops to be then told I had self excluded,I hadn't and my account was closed for verification so i sent all the information they needed including a picture of me with the driving licence held up to my face (ridiculous) this was months ago still no money still closed account and still can't seem to get an answer off these scammers
11 December 2024
Unprompted review
Reply from Wink Bingo
Hello and nice to meet you, Nicola!
As a reputable operator that takes its Safer Gambling obligations very seriously, we take all reasonable steps and have systems in place to ensure we do not permit any activity from a player that has been excluded.
While the document requests may cause some disruptions during your time with us, fact which we recognize, it is done so we can be sure to provide a safe and secure gaming environment for all our customers, at all times.
Your cooperation is very much appreciated, as it has been throughout this process, and please know we are always listening to you, as well as all our customers and strive to constantly improve the experience we offer.
We are eager to review your case and work diligently towards a timely resolution. We have reached out to you via the Trust Pilot form to collect the necessary information.
Respectfully,
Wink Bingo Team
Chat Adelina C
Adelina C. Made the chat so easy and was very efficient x
29 December 2024
Unprompted review
Reply from Wink Bingo
Hi there, Elaine!
Thank you so much for your amazing review of our support team! It’s always great to hear from happy players, and we’re thrilled you had such a positive experience with us.
Your feedback means the world to us and inspires our team to keep delivering top-notch games and support. We’re so grateful you’ve chosen to play with us and can’t wait to bring you even more fun in the future!
Kindest regards,
Wink Bingo Team.
Opened a account deposited £100 played…
Opened a account deposited £100 played slots only won £107 withdrew it to be told they had closed my account down due to me self exclusion of a sister site and haven’t received any money back but they still took my money in the 1st place
20 December 2024
Unprompted review
Reply from Wink Bingo
Hi there, Simon!
Thank you for reaching out to us and sharing your experience. I’m truly sorry to hear about the issues you’ve faced with your account.
Please know that we take your concerns seriously, and I understand how frustrating this situation must be. Our team is committed to resolving this matter for you as quickly as possible.
We fully understand that you may have questions and concerns pertaining to your particular situation. We would be more than willing to investigate your case and work towards a prompt resolution. In fact, we have proactively reached out to you privately to gather additional details that will assist us in expediting the process.
Thank you once again for your understanding and cooperation. We are here to support you and are resolutely committed to ensuring that your experience with us is exemplary.
Kind regards,
Wink Bingo Team.
I tried to withdraw my winnings told me…
I tried to withdraw my winnings told me it takes 2days to approve because of the time of year. Then after 2days they asked for proof so I sent them everything to verify the account before they could pay out my winnings they have now blocked my account. I want my money it's a week before Christmas. Yous are ignoring my emails now also I want a number to call or I will be contacting gambling commission
18 December 2024
Unprompted review
Reply from Wink Bingo
Hi Emma,
We are sorry to hear that our verification process has caused any inconvenience. As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Best Wishes,
Wink Bingo
The site is good
The site is good, could be laid out a bit better. Having an issue with withdrawing though, I put in a withdrawal amount for £100 on the 5th December and had to give I.D documents which is fine but I still haven't received the payout. I then put in for £840 on Friday 13th and still haven't received this payout either. I have spoken to someone on the chat and they've said by end of today or tomorrow at the latest but I won't hold my breath!
*update* after communicating via email with Narcisa, I have now received the funds I was due. She was very helpful.
5 December 2024
Unprompted review
Reply from Wink Bingo
Hello Louise,
Thank you for the feedback offered! It is greatly appreciated as it is a vital part in ensuring we are bettering our services.
We are sorry to hear that our verification process has caused any inconvenience. As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
While the verification can cause some delays at times, we are committed into working towards a swift resolution and to make the process as smooth as possible.
We are eager to investigate your case and resolve it in a timely manner, as such we have requested further details via the Trustpilot Form so we can further assist!
Warm regards,
Wink Bingo Team
Exceptional customer support
Exceptional customer support, adelina C done a brilliant job sorting out a missing bonus in a speedy time.
12 December 2024
Unprompted review
Reply from Wink Bingo
Hi there, Keeley!
We just wanted to take a moment to thank you for the amazing review you left about our support team! It's always so wonderful to hear from happy players, and we're thrilled to know you had a great time with us!
Our team works hard to bring you top-quality games and support, and your kind words really highlight their dedication and effort. We're so grateful for your feedback and for choosing to play with us.
We hope you continue to enjoy everything we have to offer, and we can’t wait to bring you even more fun and excitement in the future. Thanks again for sharing your thoughts!
Best regards,
The Wink Bingo Team.
its simply the best hsimply the best ad a slight…
its simply the best had a slight problem (my fault) and Claudia a jumped into action with a very satisfying response i can defu recomend wink bingo !!
11 December 2024
Unprompted review
Reply from Wink Bingo
Hello
Thank you so much for taking the time to share your review of our slots and bingo games at Wink Bingo. We're glad to hear that your issue was resolved and that you could enjoy your experience with us!
Our team puts in a lot of effort to make sure our players have the best experience, so your kind words really mean a lot to us. It's always amazing to hear from happy players like you.
Thanks again for your review! If you ever need assistance, don’t hesitate to reach out. We’re here to help.
Wishing you all the best,
Wink Bingo Team.
Alin d great help with my withdrawal…
Alin d great help with my withdrawal transaction and really polite
29 November 2024
Unprompted review
Reply from Wink Bingo
Hi, Demi!
Thank you for sharing your feedback with us! We’re glad to know you received the support you needed through live chat. It’s always wonderful to hear from happy customers, and your kind words mean so much to us.
We hope you continue to enjoy everything our website has to offer, and we look forward to providing you with even more excitement and entertainment in the future.
Thanks once again for your review!
Best regards,
Wink Bingo team.
Signed up today I do play there sister…
Signed up today I do play there sister sites who I’ve had no issues with made a withdrawal of £800 says should be processed in 1 working day I will update my review after I have received payout
Update paid out next day made a further withdrawal of £350 and I received that instantly
27 November 2024
Unprompted review
Reply from Wink Bingo
Hello. Gemma!
Thank you for your feedback! We use this platform to listen and make positive changes to enhance your experience.
Unlike larger sites, we’ve been processing withdrawals seven days a week for some time. However, our weekend service is currently limited due to factors beyond our control. We understand how important timely withdrawals are and are excited to share that improvements are on the way! In the coming future, we’ll be introducing enhancements to make withdrawals faster and more consistent every day of the week.
Thank you for choosing to play with us!
Best regards,
Wink Bingo team.
I was very worried after depositing a…
I was very worried after depositing a half decent amount I won 990 which I withdrew I then won a further 140 I also withdraw I then read the reviews about not getting paid out I signed up on the 24th the money hit my account at 8:30 pm on the 25th I was lucky and was not asked to provide any documents but I do play there sister site too 888laidies I am very happy with the service I received
25 November 2024
Unprompted review
Reply from Wink Bingo
Hello Claire,
We appreciate your feedback and value your opinion. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We are proud to say that we have been processing withdrawals seven days a week for some time now, unlike some larger sites that do not offer this service. However, we do acknowledge that our weekend service is currently operating at a reduced capacity due to some external factors beyond our control.
Thank you very much for taking the time to share your thoughts and on your recent experience playing on our website.
Best regards,
The Wink Bingo Team
Very helpful and efficient customer…
Very helpful and efficient customer service. Solved issue in no time
24 November 2024
Unprompted review
Reply from Wink Bingo
Hello Julie,
I hope this message finds you well!
Thank you so much for taking the time to share your review with us! We are absolutely thrilled to hear that our support agent was able to assist you effectively with your query and that everything has been clarified to your satisfaction.
At Wink Bingo, we are committed to providing our players with the best possible gaming experience and unparalleled support. It truly warms our hearts to know that we have successfully met your expectations during your interaction with us. Your positive feedback greatly encourages our team and serves as a reminder of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to express your satisfaction.
We sincerely hope that you will continue to enjoy our wide array of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to ensuring that your time with Wink Bingo is not only enjoyable but also memorable.
Thank you once again for choosing to play with us!
Best regards,
Wink Bingo
Had an issue with cash back Madalina M…
Had an issue with cash back Madalina M was great and sorted this within minutes great service. Thank you
22 November 2024
Unprompted review
Reply from Wink Bingo
Hello Corinna,
I hope this message finds you well!
Thank you so much for taking the time to share your review with us! We are absolutely thrilled to hear that our support agent was able to assist you effectively with your query and that everything has been clarified to your satisfaction.
At Wink Bingo, we are committed to providing our players with the best possible gaming experience and unparalleled support. It truly warms our hearts to know that we have successfully met your expectations during your interaction with us. Your positive feedback greatly encourages our team and serves as a reminder of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to express your satisfaction.
We sincerely hope that you will continue to enjoy our wide array of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to ensuring that your time with Wink Bingo is not only enjoyable but also memorable.
Thank you once again for choosing to play with us!
Best regards,
Wink Bingo team,
Reply from Wink Bingo
Hi Naim,
Thank you very much for taking the time to share your thoughts on your recent experience with our support colleagues. We are delighted to hear that you have received a great level of service and a prompt solution to your problem.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Warm Regards,
Wink Bingo
Waiting for my withdrawal …
Very disappointed with Wink. I have withdrawn money before with no issue. They are now asking to verify my account. I have sent in everything possible yet they are still asking for more! Seriously you are happy enough to take my money but when I’m owed a decent amount back you are doing everything you can to not pay out! I will keep fighting this to get my winnings!
3 November 2024
Unprompted review
Reply from Wink Bingo
Hello,
We apologize for any inconvenience resulted from the verification process.
One area that we regard as of paramount importance is that of security, both ours and our members. Only by maintaining a high level of security can we ensure that our members can use our sites with confidence.
These checks involve obtaining an assortment of documents that fulfill both our internal criteria and regulatory requirements, enabling us to maintain a safe and impartial gaming environment for all customers. While we recognize the potential for disruption, we believe it is crucial to uphold these standards for everyone's benefit.
We are eager to review your case and work diligently towards a timely resolution. We have reached out to you via the Trust Pilot form to collect the necessary information.
Respectfully,
Wink Bingo Team
Well you have done it again
Well you have done it again , you owe me £ 9,500 thought we had a breakthrough tonight got an email saying you were sorting it out then got a message saying you have processed my money of £150 where’s the rest ???? I don’t understand, you take ages to reply it’s very stressful, please can you sort this
Update
They have finally paid up , still not happy about how long it took but we got there
2 October 2024
Unprompted review
Reply from Wink Bingo
Hi Claire,
Thank you for your feedback. We appreciate your patience during this process and are relieved to hear that the issue has been resolved. We understand that the extended timeline was frustrating, and we sincerely apologize for any inconvenience it may have caused.
At our company, we are committed to continuous improvement, and your experience is vital in helping us enhance our services. Thank you again for your understanding, and we look forward to serving you more efficiently in the future.
Kind regards,
Wink Bingo team,
Kind and caring
Kind and caring, very pleasant conversation with Alin D
18 October 2024
Unprompted review
Reply from Wink Bingo
Hello,
Thank you for taking to time to share our experience with us and our agent! We are delighted to hear that you had a great time with us!
Our team works hard to ensure that our players have a good time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you once again for the great review and for any other queries or questions you can always reach us!
We are always here to help you!
Warm regards
Wink Bingo Team
Won for the first time so happy
Won for the first time so happy, just awaiting withdrawal now. Hopefully they can speed this up as I’m sceptical on them paying . Will update review when paid.
Jasmine proud
Reply;
If you could provide a good will gesture I would definitely be happy with the outcome and also
Improve. Also I have not been reached out too privately?
The writing
11 October 2024
Unprompted review
Reply from Wink Bingo
Hi there,
Thank you for your feedback, and congratulations on your win!
We know how important timely withdrawals are for our customers, and our teams work diligently to ensure that our internal processes run smoothly. The speed at which you receive your withdrawal may also depend on the payment method you use. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We'd also like to mention that the TrustPilot page is not an official support channel. For any specific account-related inquiries or questions, our Support team will be happy to assist you on our website's live chat or e-mail.
Thank you for choosing Wink Bingo as your preferred gaming hub, and best of luck in future games!
Kind regards,
Wink Bingo Team
GREAT CUSTOMER SERVICE
Very helpful and understanding regarding my query’s I couldn’t ask for any better customer service Very Very good
7 October 2024
Unprompted review
Reply from Wink Bingo
Hello Katy,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
Wink Bingo team
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