Happy with the site at the moment one of the good ones. This my partner's site and shes had a few wins but not withdrawn up until yesterday... Withdrawal has not yet been processed yet been 12 hours n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great site to play on and have withdrawn before 500 which I got the same day. Now that it's a bigger amount they are asking for verification which none seems to be right. Now it's the weekend and will... See more
Company replied
Maria the agent was most effective and dealt with my problem efficiently and promptly, she even granted me some free spins as a gesture of good will which I thought was very kind of her...!! She reall... See more
Company replied
I need support with a welcome bonus on an online bingo room. I deposited with the wrong code and I couldn't redeem my welcome bonus as a new customer. Mada from live chat sorted this for me in a fast... See more
Company replied
Company details
Information provided by various external sources
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Contact info
United States
- www.winkbingo.com
4.0
Great
693 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wink Bingo
Hi Joanne,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Wink Bingo Team
Live chat host Jose David was…
Live chat host Jose David was exceptional
10 June 2025
Unprompted review
Reply from Wink Bingo
Hi Mark
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Wink Bingo Team
Denisa .M was very kind & attentive &…
Denisa .M was very kind & attentive & solved my query very promptly.. great service
9 June 2025
Unprompted review
Reply from Wink Bingo
Hi Traci,
Thank you so much for taking the time to share your review with us! Your feedback is greatly appreciated, and we’re happy to hear you had a positive interaction with our team.
We hope you continue to enjoy our games and have many more fun and rewarding moments ahead!
Warm regards,
Wink Bingo
Reply from Wink Bingo
Hi Jayne,
We want to take a moment to thank you for sharing your wonderful review with us! We truly value your feedback and are thrilled to hear that you had a great experience with our support team.
At Wink Bingo, we aim to provide our players with the best gaming experience possible, paired with outstanding customer support. Your kind words mean the world to us, and we’re grateful for your positivity.
Thank you for choosing Wink Bingo as your main gaming destination!
Kind regards,
Wink Bingo Team
Had someone called narcisa and was…
Had someone called narcisa and was lovely and helped with my issue very quickly even when it was my mistake, great site
6 June 2025
Unprompted review
Reply from Wink Bingo
Hi Jaz,
Thank you so much for taking the time to share your review with us! We greatly appreciate your kind words and are pleased that our service lived up to your expectations.
We hope you keep enjoying our games and that many more exciting and rewarding adventures await you!
Warm regards,
Wink Bingo
Make sure you read the terms properly
Denisa m was very helpful sorted my problem out straight away very happy
5 June 2025
Unprompted review
Reply from Wink Bingo
Hi Liam,
Thank you for your kind words! Your feedback is important to us, and we're glad to hear our team provided a positive experience.
We hope you keep enjoying our games and that many more exciting and rewarding adventures await you!
Warm regards,
Wink Bingo
Mada had great customer service and…
Mada had great customer service and very well mannered and sorted my question out and even game me spins thank you mada
5 June 2025
Unprompted review
Reply from Wink Bingo
Hi ShelleyAnne,
Thank you so much for taking the time to share your review with us! We sincerely appreciate your thoughtful feedback and are pleased to know our team met your expectations.
We hope you keep enjoying our games and that many more exciting and rewarding adventures await you!
Warm regards,
Wink Bingo
Narcissa O was a great help in my query
30 May 2025
Unprompted review
Reply from Wink Bingo
Hello Tracy,
We're happy to hear that you found the interaction with us an enjoyable one!
Our goal is to resolve all issues in a timely manner so we can better your experience on our site, and seeing the results is the best outcome we could've hoped for.
Thank you for the great review and for any other queries or questions you can always reach us!
We are always here to help you!
Warm regards
Wink Bingo Team
maxi m was very polite and patient and…
maxi m was very polite and patient and i didnrt have to explain 10 times she was straight on it to resolve my issue and very impressed 5 star maxi.m
27 May 2025
Unprompted review
Reply from Wink Bingo
Hi there, Nath!
Thank you very much for taking the time to share your thoughts on your recent experience with our support colleagues. We are delighted to hear that you have received a great level of service and a prompt solution to your problem.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Warm Regards,
Wink Bingo Team.
Fab customer service. Thanks Dorheea
Helpful customer service. Friendly and efficient! Dorheea was fabulous and a pleasure to speak to.
23 May 2025
Unprompted review
Reply from Wink Bingo
Hello Sarah,
Thank you so much for your amazing review. It's always wonderful to hear from satisfied customers like you!
Our team is dedicated to providing top-notch games, outstanding support whenever you need it, and a truly memorable gaming experience. We sincerely appreciate your feedback and thank you for choosing Wink Bingo as your main gaming destination.
We hope you continue to enjoy everything we have to offer, and we can't wait to bring you even more fun and excitement in the future!
Kind regards,
Wink Bingo Team
So helpful and understanding and a…
So helpful and understanding and a great service
21 May 2025
Unprompted review
Reply from Wink Bingo
Hi Natalie,
We're happy to hear that you found the interaction with us an enjoyable one!
Our goal is to resolve all issues in a timely manner so we can better your experience on our site, and seeing the results is the best outcome we could've hoped for.
Thank you for the great review and for any other queries or questions you can always reach us!
We are always here to help you, Natalie!
Warm regards
Wink Bingo Team
Absolutely rubbish and a bit of a scam
Absolutely rubbish and a bit of a scam. You deposit your money get your bonus and free spins. If you withdraw your winnings they take your bonus so I carried on playing. Then you can’t use your bonus for bingo anymore so I used my bonus on the slots. If you win on the slots the winnings are added to your bonus money so you are not technically winning because you can’t withdraw it.
Hope that made sense. There are definitely better sites than this one and I’ll stick to them.
20 May 2025
Unprompted review
Reply from Wink Bingo
Hello Linda,
Thank you for your feedback. Our bonus and withdrawal policies are designed to be clear, but we understand they may not suit everyone's preferences. When you withdraw your winnings, the bonus is forfeited as per our terms. Our bonuses are also designed to transform into real funds once the wagering requirement has been met.
We offer flexibility in using bonuses across different games, though we recognize this might not meet all expectations. Your input is valuable, and we'll consider it for future improvements.
We have reached out to you via the Trustpilot form to further assist and provide clarity regarding our bonuses.
Kind regards,
Wink Bingo Team
nascisa the agent went above and beyond…
nascisa the agent went above and beyond to assist in a mistake I’d make and the agent understood and even gave me an alternative as the promo I tried to use was expired. Thank you so much
16 May 2025
Unprompted review
Reply from Wink Bingo
Hello,
Thank you for the time and kind words offered regarding your interaction with us and our agent!
It's always great when we see that we managed to offer you the high level of service and quality we strive to provide every time. Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future.
Warm regards,
Wink Bingo Team
Denisa
Denisa, was very helpful, polite and friendly. And solved my query very quickly.
16 May 2025
Unprompted review
Reply from Wink Bingo
Hi Amy,
Thank you very much for sharing your experience with us! We're so glad to hear that our support agent was able to help you and solve your query to your satisfaction.
At Wink Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing Wink Bingo, and we look forward to seeing you again soon!
Best regards,
The Wink Bingo Team
Was very understanding and explained…
Was very understanding and explained why and reasoned with you
16 May 2025
Unprompted review
Reply from Wink Bingo
Hi there, Kieran!
Thank you very much for taking the time to share your thoughts on your recent experience with us. We are delighted to hear that Sabrina ensured you had a great time with us!
At Wink Bingo, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Kindest regards,
Wink Bingo Team
My issue was resolved quickly
My issue was resolved quickly. A marketing/promotion error
16 May 2025
Unprompted review
Reply from Wink Bingo
Hi there!
Thank you for sharing your feedback with us! We’re glad to know you received the support you needed through live chat. It’s always wonderful to hear from happy customers, and your kind words mean so much to us.
We hope you continue to enjoy everything our website has to offer, and we look forward to providing you with even more excitement and entertainment in the future.
Thanks once again for your review!
Best regards,
Wink Bingo team.
Quick and efficient service from Narcisa O
Narcisa O sorted my issue very quickly and efficiently.
14 May 2025
Unprompted review
Reply from Wink Bingo
Hello Judi,
Thank you so much for taking the time to share your review of our slots and bingo games at Wink Bingo! We're thrilled to hear that you had a fun and enjoyable experience playing with us.
Our team is dedicated to creating a great gaming environment for our players, and your kind feedback truly means a lot. It’s always a pleasure to hear from happy players like you.
We really appreciate your support and look forward to welcoming you back soon for more exciting games!
Warm regards,
The Wink Bingo Team
Reply from Wink Bingo
Hi there, Julie!
We would like to take a moment to express our gratitude for the outstanding review you provided of our support team colleague. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is committed to delivering top-quality games, exceptional support when needed, and an unforgettable gaming experience. Your positive feedback is a testament to their dedication and hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Kindest regards,
The Wink Bingo Team
Awfull sight I won 7000 pounds on here…
Awfull sight I won 7000 pounds on here over a week ago and had to send innloads of information to verify my account ,which I have done and still after 5 days not verified and no withdrawal processed yet ,everything contact still just say waiting on higher up to verify my account absolute joke ,quick to take my money with out verifying but then don't seem to want to pay out
2 May 2025
Unprompted review
Reply from Wink Bingo
Hi Brandon,
We apologise for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We’ve contacted you privately through the Trustpilot 'Request Information' tool to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
Wink Bingo
Wink youre the best
7 May 2025
Unprompted review
Reply from Wink Bingo
Hi Maxine,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Warm regards,
Wink Bingo
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