Winkworth Reviews 

948
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly throughout various property transactions and management stages. People deeply appreciate the fast response times and efficient communication, noting that agents make buying or renting homes smooth, clear, and remarkably stress-free. Some reviewers were not happy with communication issues, noting that certain local offices provided poor service and failed to share necessary updates promptly. Furthermore, a few customers encountered frustrating property viewings and faced difficult challenges regarding property maintenance or deposit returns after moving into their new places.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, highlighting exemplary standards, efficiency, and a professional... See more

Customer service

Users describe ambiguous interactions with customer_service. While many reviewers report frustrating... See more

Response time

Reviewers express high satisfaction regarding the prompt response times and efficient communication.... See more

Location

People report ambiguous experiences with location, as reviewers share widely differing views across various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Winkworth, Blackheath are brilliant and worth paying the money for their support. Whether it is calling to find out information on finances, payments or advice on the market and law, they... See more

Rated 5 out of 5 stars

If you want to sell your property in south east London...go to Guy Epps and John Mook at the Greenwich High Street office of Winkworth. I've sold 5 properties in 5 years and was traumatised by some of... See more

Company replied

Rated 5 out of 5 stars

The Blackheath team were absolutely fantastic to work with, they were able to get us an offer within 4 weeks of putting our home on the market. Tom Wilcox was extremely conscious of the fact that we h... See more

Rated 5 out of 5 stars

The whole team have been beyond helpful, professional and awesome! After two rentals fell through with another agency (leaving us boxed up with three kids) the brilliant team at Winkworth saved the da... See more


Company details

  1. Property Consultant

Information provided by various external sources

Winkworth Estate & Letting Agents specialise in Property across London & the UK. Buy or Rent Houses & Flats, we have thousands of properties available.


Contact info

3.8

Great

TrustScore 4 out of 5

948 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(948)

103 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The A.I. Slop of Estate Agents

Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.

27 May 2026
Unprompted review
Winkworth logo

Reply from Winkworth

At Winkworth we are always disappointed to receive a review such as yours Malcolm, and we are sorry to hear of your personal experiences.

All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.

Thank you in advance.

Rated 1 out of 5 stars

very rude agent and poor behaviour

One of the agents at this firm has abused a member of our team because she had taken one day's leave. He then decided to leave a review of the whole firm making serious allegations about our firm.
I am very shocked that Winkworths consider this an appropriate way to conduct their business. The individuals actions reflect poorly on Winkworths and bring into consideration how they are instructing their agents to behave.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this agency if you value your…

Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.

The check-in report was also poorly done and they trying to charge for things that were already in bad condition at check in or no documented.

Document absolutely everything yourself from day one. Do not rely on their inventory. Keep every receipt and every email. You will need it.

20 May 2026
Unprompted review
Winkworth logo

Reply from Winkworth

Dear Bettina,

Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience with the Shepherd’s Bush office.

We understand that you have raised concerns regarding the tenancy deposit process and associated documentation. As these matters are currently being addressed through the office’s formal complaints procedure, we are unable to comment in detail on the specifics within a public forum at this stage.

Winkworth offices are independently owned and operated franchises, and your concerns have been referred directly to the Franchisees of the Shepherd’s Bush office for investigation and response in accordance with the company’s complaints procedure.

Kind regards,

Rated 5 out of 5 stars

Lauren Douglas (Winkworth Shorditch)…

Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.

23 May 2026
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for your kind words.

We really appreciate you taking the time out to share your experience with us and we agree, Lauren is truly a gem to have on our team!

We look forward to working with you again in the future!

Rated 1 out of 5 stars

Avoid renting through them

Property manger is inexperienced, unresponsive, possibly confused and disorganised, seemingly working entirely towards the interests of the landlord

17 April 2026
Unprompted review
Winkworth logo

Reply from Winkworth

At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences Angie.

All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.

Thank you in advance.

Rated 5 out of 5 stars

Dan & Jonas - Lettings

Dan & Jonas in the lettings department are great to work with & very professional , customer care is amazing
Winkworth Beckenham

5 May 2026
Unprompted review
Winkworth logo

Reply from Winkworth

We’re delighted to hear you had a 5-star experience at Winkworth Beckenham, Jane. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.

Rated 5 out of 5 stars

A Lettings agent who gives good advice & listens

Ben at Winkworths Clapham gave me good advice from his valuation visit through to finding me a tenant within 2 weeks of going on the market. I achieved close to the rental value advertised in a competitive market & the process was stress free because he listened to my requirements.

3 April 2026
Unprompted review
Winkworth logo

Reply from Winkworth

We’re delighted to hear you had a 5-star experience at Winkworth Clapham, Monique. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.

Rated 5 out of 5 stars

Winkworth Newbury: the best of the best!

Right from the initial visit to value my home, Mollie at Winkworth Newbury was friendly, professional and knowledgeable. Throughout our sale and purchase, she has been phenomenal - providing very efficient and relevant support in progressing the chain while maintaining a friendly and empathetic approach. I genuinely could not have found a better estate agent. Thank you Mollie and the team at Winkworth Newbury!

12 May 2026
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for your kind words, Jade. We really appreciate you taking the time out to share your experience with us and we agree, Mollie is truly a gem to have on our team! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Fabian is great!

Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you

25 April 2026
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future.

Rated 5 out of 5 stars

We’ve had an excellent experience with…

We’ve had an excellent experience with our property manager, Michael Ferguson. He is consistently responsive and proactive, which gives us real peace of mind as landlords.

Recently, when an electrical issue arose at the property, Michael attended in person and carried out an initial investigation himself. His willingness to step in directly and go above and beyond to resolve the situation quickly was truly appreciated.

It’s a pleasure having Michael as our property manager. His professionalism, reliability, and hands-on approach make a real difference, and we would highly recommend him to others.

21 April 2026
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for your kind words, Diana. We really appreciate you taking the time out to share your experience with us. We agree, Michael is truly a gem to have on our team! We look forward to working with you again in the future!

Rated 5 out of 5 stars

Aaron and his team at Winkworths Kensal…

Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!
Aaron is highly knowledgeable, professional and has a great team behind him. His grasp of all the complexities of the new Rental Act was reassuring, and his understanding of the local market is deep and pragmatic. Once the contract was agreed, the team acted quickly and my property was let on the first weekend of viewings. Everyone I met throughout the process (Stanislava & Fabian from Winkworths, plus all the associated teams for certification) have been great. Their company culture is evident and I feel their approach has been fair and balanced, meeting both my terms and the needs of my tenants and have no hesitation in recommending the team based on my experience to date. Thank you

13 March 2026
Unprompted review
Winkworth logo

Reply from Winkworth

We’re delighted to hear you had a 5-star experience at Kensal Rise, Helen. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.

Rated 5 out of 5 stars

Winkworth Surbiton - Highly Recommend!

I have dealt with quite a few letting agencies but Winkworth Surbiton has been my far my most pleasant experience thanks to the staff - particularly Ryan and Debbie (who has since retired - wishing you all the best).

Ryan was easily contactable, addressed every single concern and was very accommodating in general. I cannot fault this estate agency in any way or form. I letted a 2 bedroom house from them for 3 years - smooth sailing from start to finish.

If you are looking for an impeccable experience - I would highly recommend Winkworth Surbiton. You will not regret it! Thanks Ryan and team!

27 December 2025
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Ryan and Debbie truly are gems to have on our team! We look forward to working with you again in the future!

Rated 5 out of 5 stars

Fantastic service from all the team

Over the past 13 years we have had a fantastic service from all the team at Winkworths in letting, managing and finally selling our property. They were consistently professional, efficient and knowledgeable and made the whole experience go smoothly. Thank you!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience with a Professional and Friendly Team

Everyone at Winkworth was fantastic. it’s been a real pleasure getting to know them over the past few months. They were approachable, friendly, and down-to-earth, while also being highly professional and clearly very good at what they do, which made all the difference for us as first-time buyers.

20 March 2026
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for taking the time to leave such a great review, Thomas - we really appreciate your business. If you’re able to let us know which office you dealt with, I’d be delighted to pass on your kind feedback.

Rated 5 out of 5 stars

Amazing property management - thank you Abbi!

The best property management ever - Abbi at Greenwich in particular is a superstar, sorting out any and all issues super quickly and always very proactive and lovely. Thank you!

26 March 2026
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for taking the time to leave an excellent rating, Adriana. We really appreciate your business. Please let us know which office you dealt with so we can pass on your lovely review.

Rated 5 out of 5 stars

Review of letting service

We found both Alison and Keira in Winkworth’s Blackheath office to be extremely friendly and efficient. We were confident throughout the process of renting our flat that any queries we had would be dealt with promptly and efficiently,
John

20 March 2026
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for your kind words, John. We really appreciate you taking the time out to share your experience with us and we agree, Alison and Keira truly are gems to have on our team! We look forward to working with you again in the future!

Rated 5 out of 5 stars

I am a landlord in the Willesden Green…

I am a landlord in the Willesden Green area many years and would like to give a positive review of the superb service I receive from the Winkworth. The team in the Kensal Rise and Queens Park office are always extremely supportive and always on hand to provide guidance especially with the current changes in the private rental sector. This service extends to dealing with any maintenance issues, prompt statement sending and tenant changeover, so basically the whole package for a landlord. I would also like to give a name mention of my main contacts at the office, Aaron, Fabian, Stanislava, Michael and Yanick who are always so pleasant and accommodating to do business with.

20 March 2026
Unprompted review
Winkworth logo

Reply from Winkworth

We’re delighted to hear you had a 5-star experience at the Kensal Rise and Queen's Park offices Mark. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.

Rated 5 out of 5 stars

Good experience.

5 March 2026
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for taking the time to leave an excellent rating Amith! We really appreciate your business. If you can please let us know which office you dealt with I can pass on your lovely review.

Rated 5 out of 5 stars

Such brilliant staff

Such brilliant staff! So friendly and helpful at every stage.

19 March 2026
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for taking the time to leave such a fantastic rating, Finn. If you could let us know which office you dealt with, we would be delighted to pass on your kind feedback.
We really appreciate your business and support. Please don’t hesitate to get in touch if there’s anything we can assist you with in the future.

Rated 5 out of 5 stars

Great experience

Aaron brings his many years of exerience to bear in an offering which a parachutist would characterise as 'good all the way'

13 March 2026
Unprompted review
Winkworth logo

Reply from Winkworth

Thank you so much for taking the time to leave an excellent rating! We really appreciate your business. If you can please let us know which office you dealt with I can pass on your lovely review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look