I submitted a poor review last week following negative response to messages. Since then they've explained there were some personal circumstances that prevented replies. I've now received my order and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will never order from them again.
1st Review
I have been buying tea from here for the past few months to a year, they taste lovely.
They have deals on quite often and some teas are sent to you with a lovely crystal.
2nd Part
There were 4 orders that arrived without delivery being paid, which orders in the UK are meant to have free delivery. I had to pay for the delivery once they arrived at the local depot.
One of these orders actually got sent back to WT after paying the postage which slowed delivery time.
I made a few orders days apart when there was a sale, however, when they arrived there were missing items.
It took a while to sort it out correctly.
I made one last order after they posted on FB about another deal, Order £25 worth of tea to get a goody bag with items that would be from the list below.
I messaged them once I got my order which did not include the items and only the tea. ( Keep in mind I made the order as soon as the post went up)
I contacted them on the 10th of March to tell them, and they responded quickly with;
(I will see if it got sent in two parcels xx
Thanks for messaging us. We'll get back to you soon.)
It is now the 17th and I have heard nothing back, I did send them one last message asking if they found anything with no response.
I won't be ordering again sadly.
Update 25 May
on the 29th of April, they said they would send another mystery bag since the other one did not arrive. A month later still nothing.
I do not believe they ever sent anything to begin with.
Again, why would they send two packages for a small order?
They would have sent two small packs of tea separately when it could have been sent with the rest.
The price of their tea is way too high anyway.
They have messaged me through social media asking if I want to be a tarot tester, which actually means they want me to purchase their tarot reading with a few £ knocked off the price. Not worth it at all.
Al they do is copy and paste the tarot card meaning.
For how much they charge, you would be better off buying cards yourself.
I feel dumb for having spent so much money buying their tea and paying a monthly fee for their "Coven".
*UPDATE*
10/06/2023
Still haven't received the "replacement" that they apparently sent.
I have decided to block them on Facebook and Insta, they kept sending me sales messages, wanting me to purchase tarot readings. Yeah, cause I want readings from people who have ripped me off already.
29 June, nothing arrived still. Clear sign that they never sent anything out in the 1st place.
No response
Ordered some tea from this company and had a confirmation email to say it would be with me in 14 days.... Nothing arrived so i emailed them back to ask where my order was.... No response, i then messaged them on there Instagram page... Nothing, i also messaged them in messenger and also on there facebook page... No response at all!
Had to contact paypal and they refunded me.
Do not order from this company, it's customer service is non existent!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








