Hugo Insurance Services Reviews 

37,280
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 10,031 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and easy setup process, noting that obtaining temporary insurance coverage is completely straightforward and convenient. Consumers also appreciate the affordable pricing options and the incredible flexibility to manage and make payments on a daily or weekly basis. Though some reviewers were not happy with unexpected price increases, pointing out that weekly rates jumped higher than expected after their initial setup. A few other people also felt that extra interest charges or higher costs made the short term policy much less appealing for their budget.

What people talk about most

Price

Consumers find price to be positive, highlighting affordable and reasonable rates compared to other options.... See more

User experience

Reviewers mention deep satisfaction regarding the user experience, highlighting an exceptionally fast and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast, hassle-free online process and... See more

Payment

Customers consistently note positive experiences with payment, highlighting the convenience of flexible... See more

Value for money

Clients share positive opinions on value for money, highlighting affordable rates, fair quotes, and flexible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience! If you're needing fast insurance that you can pay a little amount daily these are your guys Hugo Insurance Services, apply online trust me you will not regret it!

Rated 5 out of 5 stars

It's an easy setup every single time I need insurance in a pinch or unexpectedly had a situation that kept me from get to an insurance agent. Plus, not having to pay as high of a cost. I do prefer t... See more

Rated 5 out of 5 stars

I am a licensed Insurance Agent and most of the time I am the person providing coverage to others. Comparing rates, reviewing companies and most of all the ease of securing insurance are just some of... See more

Rated 5 out of 5 stars

It’s the cheapest most affordable insurance I’ve had in a while just don’t know why it let me pay only sometimes


Company details

  1. Car and Motor Insurance Agency
  2. Insurance broker

About Hugo Insurance Services

Written by the company

Buy a few days, weeks, or a month at a time
Flexible payments can change to fit your budget.

Spend as you drive
Only spend one day of coverage at a time.

Extend coverage in a pinch
Can't reload your account right away? We'll keep you covered and give you a few extra days to pay.

Auto Reload at no extra cost
Automate and customize your reloads - so your account never hits empty.

Overdraft protection
Never owe a balance - cancel coverage when your account is empty, then refill at your pace.

Get a quote

FAQs

Contact Us


Contact info

  • 8605 Santa Monica Blvd PMB 32146, 90069, West Hollywood, United States

  • www.withhugo.com

4.8

Excellent

TrustScore 5 out of 5

37k reviews

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4.8

All reviews

(37,280)

9,941 reviews in the last 12 months

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Rated 5 out of 5 stars

The process online was very easy to do

The process online was very easy to do. The option given, were good, they would have been great if the prices weren't so high here in Ga. Its a lot. But, your offerings are great when driver a are in a pinch.

24 September 2026
Rated 5 out of 5 stars

Very simple process

Very simple process , if not the easiest fastest process I have ever had with on-line anything ..and I Will Definitely Be a Long time Customer and Recommend and Tell anyone to check it out.. Thanks again for the Easiest process I ever encountered truly.. 💯 all the way...

23 September 2026
Rated 1 out of 5 stars

I entered my phone number for…

I entered my phone number for verification and I keep getting the code and entering it correctly but the system keeps saying this number is in use on another account. Now it's making me start over after taking my payment and I don't have my cards to show I'm insured.

22 September 2026
Hugo Insurance Services logo

Reply from Hugo Insurance Services

Hi LaRhonda, thanks for reaching out and sorry for the frustration. Please check your verified email inbox or spam/junk folder – a Hugo agent contacted you this morning with a fix and next steps to login.

We've also sent you your active insurance documents. If you still need more help, we have live agents standing by – just reply to the agent who emailed you and we'll help in every way we can.

Thanks for driving with us!

Rated 1 out of 5 stars

I can't get my refund back

I can't get my refund back! Customer service response is slow, but believe you me I will get my money back come hell or high water

23 September 2026
Hugo Insurance Services logo

Reply from Hugo Insurance Services

Hi Rashad, thanks for reaching out. We see a Hugo agent replied to your help request within 7 minutes. Please check the inbox of your verified email on file for a message from our agent with follow up questions and next steps. We're standing by to help.

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