Wollaston MINI Reviews 

162
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is my third Mini through Wollaston and their customer service is brilliant. Jack was extremely patient as I looked at all the different models & options, and he was very knowledgable about Minis.... See more

Rated 5 out of 5 stars

We have just puchased a almost new Mini Countryman JCW from Wollaston Mini. The process went so smooth as we collected the car on Saturday. Can we say the young lady Hayley truly looked after us du... See more

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Rated 5 out of 5 stars

Fantastic experience at this MINI dealer! Bought a JCW from here this week, absolutely love it, from start to finish Kyle has been the model salesman! Professional, courteous, friendly and spent time... See more

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Rated 5 out of 5 stars

From 1st contact with Paul Jones our experience of picking up our mini convertible was 1st class. Paul was very welcoming very attentive and a pleasure to deal with would recommend to family and frien... See more

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4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.7

All reviews

(162)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Went in to have a look, so much choice. No pressure, a good relaxed atmosphere. Gareth’s knowledge was excellent
Test drive the following day - again very relaxed
Would highly recommend.
Andy and his team all very friendly and couldn’t have been more helpful.
This is the 2nd mini I have purchased from Wollaston motors which speaks for itself

23 December 2023
Unprompted review
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Reply from Wollaston MINI

Hi Katie- thank you for taking the time to leave us a fantastic review. We are very pleased to hear that Gareth and the team delivered a positive experience for you. Thank you for your loyalty and wishing you many happy driving miles in your new MINI!

Rated 5 out of 5 stars

Listened to our needs

Listened to our needs, searched for ideal vehicle to match then went above and beyond, so much so we bought 2 cars which we’re so happy with. Thank you Kyle and all staff at Wollaston

19 December 2023
Unprompted review
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Reply from Wollaston MINI

Thank you for taking the time to leave us a fantastic review. We are very pleased to hear that Kyle and the team provided fantastic customer service and delivered a positive experience. Wishing you many happy driving miles in your new purchases!

Rated 5 out of 5 stars

My 2nd mini from Wollaston

My 2nd mini from Wollaston. Excellent service. The staff go above and beyond, from the product specialist to Dealership management. No complaints……the coffee and biscuits are good too.

25 November 2023
Unprompted review
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Reply from Wollaston MINI

Hi Cheryl- thanks so much for taking the time to leave us a review. the team will be really pleased to hear that your experience was such a positive one. Wishing you many happy driving miles in your new MINI. Thank you for your loyalty and we look forward to welcoming you back to Wollaston MINI in the future.

Rated 5 out of 5 stars

Great service

Just bought a new mini countryman from Wollaston and it couldn’t have been easier.I live in Cumbria and my new car arrived on Tuesday.Kyle was great and made it a stress free experience.Also the car is exactly what I was looking for.

21 November 2023
Unprompted review
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Reply from Wollaston MINI

Thank you for taking the time to leave such a great review. It's great to hear that Kyle provided great service and delivered a positive experience for you. We hope you enjoy your new car!

Rated 4 out of 5 stars

Sales staff very active

Sales staff very active, good product knowledge and keen to look after customers.

10 September 2023
Unprompted review
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Reply from Wollaston MINI

Hi Tony, thank you for sharing your feedback. If there is anything that would help move the star from 4 to 5 please email marketing@williammorgangroup.co.uk.

Rated 5 out of 5 stars

What a great experience.

What a great experience.
3 days from choosing a car to driving it home.
Kyle Mock was very professional and helped is to understand the various options both from a car perspective, but also the many different finance packages.
Thank you Wollaston Motors for such a great experience

7 November 2023
Unprompted review
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Reply from Wollaston MINI

Thank you for taking the time to leave such a great review. It's great to hear that Kyle provided great service and delivered a positive experience for you. We hope to see you again in the future!

Rated 5 out of 5 stars

Everybody at Wollaston Mini

Everybody at Wollaston Mini couldn't have been more helpful or courteous and showed that they really appreciated your business.

31 October 2023
Unprompted review
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Reply from Wollaston MINI

Hi Graham, thank you for taking the time to share your feedback. We are glad to hear your recent visit has been a positive experience, and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great experience from start to finish

I need to first mention Debbie from Mini sales , she is so very helpful and knowledgeable she’s absolutely great at what she does , this is the 2nd time of dealing with her I would wholeheartedly recommend asking for her , she made the whole process so easy , Wollaston motors are brilliant

31 October 2023
Unprompted review
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Reply from Wollaston MINI

Hi Richard, thank you for taking the time to leave us a fantastic five-star review. It's great to hear that you had such a great experience and that Debbie has always been able to provide quality service and deliver a positive experience for you. Take care and thank you for your loyalty!

Rated 5 out of 5 stars

Top class service

Top class service, this is the second Mini I have bought from Wollaston but the third Mini I have owned.
There is no comparison between the service from Wollaston Mini and a third party dealer.
Nothing was too much trouble for Kyle and he spent a lot of time and effort in getting that perfect car for me.
Kyle, you are an asset to Wollaston Mini.
Thank you!

23 October 2023
Unprompted review
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Reply from Wollaston MINI

Hi, thank you for taking the time to leave such a great review! It's fantastic to read of your positive experience with us. And Kyle will be delighted to hear your feedback! We hope you enjoy your new MINI and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Mini exclusive s convertible …

Just purchased a Mini Cooper s convertible (my 3rd mini, but first convertible ). From the very first contact with Caitlin, we were impressed that everyone we spoke to felt like customer service people, not salespeople. Jack was absolutely brilliant - so informative and patient- thoroughly explaining all our options and the many many features and benefits. Gareth did the final run through on the day I picked up the car and, again, I couldn’t have asked for more. Everyone made the experience so special and great fun! I’ve never dealt with Wollaston motors before, but wouldn’t hesitate to do so again and to recommend them to others. Adam seems to doing a great job with his team there. Huge thank you to all 😁

9 September 2023
Unprompted review
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Reply from Wollaston MINI

Hi Angela, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

5 Stars ⭐️ ⭐️⭐️⭐️⭐️

Very happy with my experience of purchasing my mini through Wollaston. Kyle was great and guided us through the whole process and part exchanging my old car. Was kept updated with everything leading up to collecting my new car. It couldn’t have gone any better. 5 stars ⭐️⭐️⭐️⭐️⭐️

8 September 2023
Unprompted review
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Reply from Wollaston MINI

Hi Katie, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Absolutely phenomenal !!

Absolutely phenomenal !!

We bought a mini for our granddaughter and I was amazed by the quality of service at Wollaston Mini. So so helpful; so knowledgeable, incredibly courteous and nothing too much trouble to help us chose the right car and also complete the sales process. The car itself is just stunning - great value for money and terrific to drive. Many years of happy motoring lie ahead. Special thanks to Gareth Eaton who guided us though this purchase so clearly and provided us with so much choice. Brilliant service Wollaston - may be a Mini will be my next car too rather than a BMW ! 🤭

29 July 2023
Unprompted review
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Reply from Wollaston MINI

Hi Nicholas, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Gareth and the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great experience

All the team were extremely, knowledgable and could not have been more helpful. They literally did everything they could to make the part exchange and collection of the new vehicle a pleasurable experience.

24 August 2023
Unprompted review
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Reply from Wollaston MINI

Hi John, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and hope you enjoy your new purchase!

Rated 5 out of 5 stars

What a brilliant experience

What a brilliant experience. Found the perfect car and had the best service from Wollaston Mini. Many thanks

18 August 2023
Unprompted review
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Reply from Wollaston MINI

Hi Jill, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Fantastic excellent service

Fantastic excellent service, polite and hugely helpful and informative staff. Recently purchased a Mini Classic Clubman from here. So nice to be treated well as a customer. The showroom immaculate presentation. Thank you!

14 August 2023
Unprompted review
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Reply from Wollaston MINI

Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

New Mini Countryman

Having recently purchased a new Mini Countryman from Wollaston Mini Northampton, I have nothing but praise for the friendly professional manner of the staff member and Manager who dealt with my sale. This professiolism was evident across the entire workforce. I have bought many vehicles in the past from many different dealerships but Wollaston Mini were head and shoulders above them in customer service and aftercare. I would have no hesitation in highly recommending this dealership who truly deserve more than the maximum five stars I was limited to.

24 July 2023
Unprompted review
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Reply from Wollaston MINI

Hi Chris, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Saw the car on Autotrader and made the…

Saw the car on Autotrader and made the call.The whole buying experience was very easy. A video was sent and they even knocked money off the price and on collection they had filled the car with fuel ready for my return journey.
Very helpful and friendly.

22 July 2023
Unprompted review
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Reply from Wollaston MINI

Hi Sean, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and hope you enjoy your new purchase!

Rated 5 out of 5 stars

Amazing customer service and the car is…

Amazing customer service and the car is extremely nice I was treated with kindness and courtesy very happy with the Mini Cooper s ev level 1 thank you

24 June 2023
Unprompted review
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Reply from Wollaston MINI

Hi Miriam, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Collected my beautiful electric mini

Collected my beautiful electric mini, love it!
Excellent service from Josh, a pleasure to deal with.
Thank you so much
Laura & Martin

31 May 2023
Unprompted review
Wollaston MINI logo

Reply from Wollaston MINI

Hi Laura and Martin, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Josh provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Love my mini

We ordered our dream mini in January and it was an absolute pleasure dealing with Josh at Wollaston mini, all the staff were very helpful and we’ve picked up the car in a lovely way which we will never forget

20 May 2023
Unprompted review
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Reply from Wollaston MINI

Hi Dawn, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Josh and the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and hope you enjoy your MINI!

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