Wonda Mobile Reviews 3,358

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptionally fast delivery services, often receiving their products much sooner than expected, even for international shipments. Many people highlight the excellent condition of the products upon arrival, noting that items are well-packaged and exactly as described, often including all factory accessories and even global adapters. The communication from the company is frequently commended, with consumers appreciating the quick and informative responses to their inquiries and updates throughout the delivery process. However, some customers also noted occasional issues, such as receiving a product with minor dents on the packaging, though the device itself remained flawless. A few other people also felt that the product listing contained inaccuracies regarding the item's condition. There were also instances where customers reported dissatisfaction with the company's response to product issues after purchase, with some experiencing delays in receiving support or dissatisfaction with the resolution of product issues.

What people talk about most

Product

Clients share positive opinions on product quality and condition. Many reviewers report that phones arrive... See more

Delivery service

Customers consistently note positive experiences with delivery services, frequently praising the speed and... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the speed of... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast communication and overall... See more

Response time

Users describe positive interactions with response times. Many customers highlight the quick and professional... See more

Based on these reviews

Rated 5 out of 5 stars

Got my Find X8 Ultra 1TB from here. Ordered on Tuesday morning, arrived Friday morning to Sydney Australia. Phone in perfect condition, and included all factory accessories. Watch out that some oth... See more

Rated 5 out of 5 stars

Absolutely amazed at the speed of service and keeping customer informed throughout the delivery process. Ordered the Vivo x300 pro on the 02nd Jan and this was a first time order from wonda mobile. Ha... See more

Rated 5 out of 5 stars

Legit. Ordered global version of Honor Magic 8 Pro and 5 days after release, it's in EU in my hands. I've been a little nervous because I paid through bank transfer and it's my first time using Wond... See more

Rated 5 out of 5 stars

Wondamobile delivered. I was skeptic at first, even asked customer service to send the device sealed, but there was no reason. While yes, the box in which phone came had small dents in corners, the... See more


Company details

  1. Mobile Phone Shop
  2. Mobile Phone Accessory Shop
  3. Computer Shop

Information provided by various external sources

Buy Sim Free Smartphones Deals at Wonda Mobile with Free UK Delivery Check Out Cheap Smartphones Sim Free today with Free UK delivery. Find your SIM Free Unlocked Phones. All the latest models and great deals on SIM Free Phones are on Wonda Mobile.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ordered a Xiaomi 14 Ultra phone and…

Ordered a Xiaomi 14 Ultra phone and photography kit from them. Order shipped from China to Denmark and the price they quoted on the website was the price I paid. No custom, added taxes etc. Very nice.

Phone was shipped with normal delivery, 8-10 days but was in Denmark in 2 days! FedEx screwed up so I had to pick it up from there, but that's not Wondamobile's fault.

The phone was unfortunately faulty. The lens of the camera would suffer from lens fogging a lot of the time. I took a video, sent it to Wondamobile and they told me to return it. They made a return label with DHL for me and I returned it. Of course DHL screwed up too, but after 5 days or so, Wondamobile received the phone and promptly refunded the price.

Their user service was very prompt and kind. I have nothing but good things to say about Wondamobile. Will definitely be using them again!

23 March 2024
Unprompted review
Rated 1 out of 5 stars

£800 out of pocket

i bought £800 phone and was given a delivery date of 13th march. then i had an emailed to say it would be 12th march, then email to say 13th, then email to say the 14th. when it didnt arrive i emailed wonda and they checked with fedex and was told Monday (3 days later). when again it didn't arrive i contacted wonda again and they looked into it, then i get a message to say it was delivered on the 13th.???? checking tracking info it says it wasn't delivered but still at depo, few emails back and forward and wonda say they did deliver it to my neighbour... something i did not authorise. i check with neighbour and a parcel was delivered but not the phone, this was a ebay parcel and when i check that tracking info it was correct. wonda then told me to make a paypal claim as they wont help any further. paypal couldnt careless and im £800 out of pocket.

The tracking info was added after it hadn't arrived as you know. Plus it says it was delivered at 12pm...yet the other parcel was delivered to my neighbour at 2.38pm. it just doesn't make sense, and instead of you wonda taking responsibility it's down to me to be left short. PayPal have accepted the tracking info even though it makes no sense and I have loads of email and txt showing the live tracking and it being returned to depo.

We keep going round in circles again. I authorize a cheap eBay item to be left with a neighbor, that did happen and was tracked and signed for. The phone was not to be delivered to anyone else and the tracking for this was shown as returned to depo, it wasn't til a week later they changed it to say it was delivered and at a random time. They're trying to cover themselves but it doesn't add up. I'm reviewing your service so others can make their own decisions weather or not wonda can be trusted. Before the missed delivery your service was great, you answered all my questions and I had no problem, it wasn't until you gave up and told me to make a claim that its made me think others should be aware.

21 March 2024
Unprompted review
Wonda Mobile logo

Reply from Wonda Mobile

Hi,

Thank you for your review.
According to FedEx's record, the parcel tracking no. 775485434533 has been delivered.
You already opened a case via Paypal, please wait for their investigation.

Sir, you keep saying the tracking makes no sense...
How about official proof of delivery?
FedEx has provided us the proof of delivery, and we already submitted to PayPal.
Hope you understand.

Thanks

Rated 5 out of 5 stars

Amazing

Absolutely awesome company.

Ordered from HK to UK, expedited delivery for £20 had the package with me in 3 days which is unbelievable & an excellent saving.

I was a bit weary of bank transfer to save the extra 3% or so, but gave it a shot and worked out great.

Will not hesitate to order again. Keep up the good work Wonda!

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Great value, fast, recommended

I was going to buy a Nubia Z60 Ultra from the official UK store, but they kept me hanging on for 2 weeks for the silver 12gb version to be in stock, only to tell me that it wasn't offered in the UK as 12gb, only 16gb, and they couldn't update their website to say this 😂🤦🏼‍♂️
I was wary about using Wonda Mobile, and shouldn't have been, it's been a brilliant experience. Clear website, price exactly as described. I chose "express" (£20) when I ordered Saturday evening. It just arrived Wednesday morning! Very carefully packaged, and has Google play fully installed. 30% cheaper than the official store, and no import duties or VAT charged. Highly recommended.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

First time order

Ordered on Saturday and arrived on Wednesday. Costumer service reply quickly even at 1am Hong Kong time(lol). Package is triple layered bubble wrap. Overall really good initial experience for me

10 April 2024
Unprompted review
Rated 1 out of 5 stars

Outdated information and bad service!

Do not use their services to buy a mobile phone from another country! I transferred them the full payment for a Samsung S24 Ultra as directed by their automated system email and then received an email days later saying that their Japan Account doesn't accept direct deposit anymore. I have still not got my money back and it's been 6 days now.

Terrible service. Wouldn't recommend.

4 April 2024
Unprompted review
Wonda Mobile logo

Reply from Wonda Mobile

Sir,

We told you it may take 3-5 working days
This time is a mistake, really sorry.
We just upgraded our system last month, and forgot to remove the Japan account which we don't use anymore.
Really sorry for the inconvenience caused.
Please be patient, and the money will come back to you very soon.

Thanks

Rated 5 out of 5 stars

I just recently bought xiaomi 14 pro…

Original product genuine company and very understanding bought 2 xiaomi 14 pro from them black and green in UK each around 1299 got from them less then half price same product evern better specs yes Chinese version but who cares when language can be changed and price is less then half from your own region and plus 5 days max shipping. Brilliant.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable!!

Unbelievable!!! Excellent service excellent communication excellent company the best
I've told all my friends and family about wonda mobile they are the best
My 4th time ordering with these guys
This time ordered Xiaomi 14 pro for my wife 512gig in green they didn't have in green so they upgraded my order to 1tb storage in green unbelievable without no charge believe that, so please order from here it's the best

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Look no further, they're the people you need

I waited 2 months after purchasing a phone from another company (which I won't name here) that I ended up not receiving after all (I requested a full refund from PayPal).
Then, in literally 4 days, I bought and received the same phone from Wonda.
Everything was finally smooth and rewarding.
Thank you guys!

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Ordered an Oppo Find X7 Ultra with…

Ordered an Oppo Find X7 Ultra with Chinese ROM, and was initially disappointed on their slow shipping speed, but after contacting their support, they explained that the shipment coming in was delayed and refunded me 15€. The phone was shipped on Friday (exactly 1 week after ordering) and i got the phone in Finland on the next Monday, so i was really happy about that!
No extra hassle, phone was delivered to my door, came with Play Store pre-installed and works like a charm.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing fast post

Amazing fast post, I ordered a Oppo find x7 ultra express to the UK on Wednesday night, and it arrived at my house the following Monday morning.. I'm actually still in shock how fast it got here. I paid via bank transfer for the discount, and it worked out about 130 pounds cheaper that Trading Shenzhen! Really fantastic service, the device itself is the best piece of technology I've ever used, a massive upgrade in everyway from my old Samsung s22 ultra (exynos). Absolutely thrilled to bits thanks again

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Samsung s24+ 256g snapdragon

I've bought a Samsung s24+ snapdragon, I've paid it on Monday and received it in Switzerland on Friday.
They've answered all my questions. shipped quickly and the phone is great. I will recommend them to everyone I know!

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Honestly, I was scared at first

Honestly, I was very indecisive about purchasing from Wonda Mobile, but after researching them on here and elsewhere, I took the plunge and ordered a phone for myself. First upgrade since 2016 so I was still sweaty about the whole thing (a lot of money for me) but they came through as promised. The phone arrived earlier than expected and I was able to track it very easily the whole way!! Hence my 5 star rating. Well deserved!

7 March 2024
Unprompted review
Rated 5 out of 5 stars

WOW***WOW***WOW

WOW***WOW***WOW
That's I will say about these guys highly professional honestly, the best of the best for buying phones that not released in UK,
This is the second time I've ordered from them first was the xiaomi 13 ultra last year ordered on a Monday and did the 3 to 5 days delivery came on Friday the same week can you believe that, and the was brand new obviously it was unsealed because they had install Google services but honestly the phone worked perfectly no issues what so ever
So this time 26th February I ordered the oneplus 12 with 24gig ram and 1tb storage this time I did a bank transfer saved me about £45 which was definitely worth it paid for 3 to 5 days delivery it came on Monday 4th March they also refunded me back the extra I paid for 3 to 5 day delivery because it came a day late,
Honestly they email you every step of the way

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Got my Vivo x100 Pro in just 4 days!

Got my Vivo x100 Pro in just 4 days!
I was afraid because it's a big spend but got it fast and no problem.
I have emailed them about the order status and they replied very fast.
Thank you!

1 March 2024
Unprompted review

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