WonderDays Reviews 

576
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support team for their prompt responses, genuine helpfulness, and constant willingness to resolve voucher or booking issues smoothly. People also enjoy the fantastic range of memorable activities, describing the local guides and instructors as wonderfully friendly, patient, and knowledgeable. However, some people mentioned experiencing occasional communication delays, shorter activity times, or concerns regarding customer service follow-ups. A few reviewers also felt that certain outing aspects felt a bit rushed or occasionally lacked the thorough personal attention they expected during peak times.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Service

People report overwhelmingly positive experiences with the customer service provided. Reviewers frequently... See more

Response time

Consumers find response times to be extremely efficient, highlighting fast and immediate support from the... See more

Product

Customers consistently note positive experiences with product, often purchasing vouchers as thoughtful gifts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an amazing experience to get up close and personal with the Highland Cows. You can only really appreciate their size and beauty upclose.....pictures and videos don't do these animals justice. Wou... See more

Company replied

Rated 5 out of 5 stars

The experience was gifted by our sons as we both, but especially my husband are Highlander coo fans. Lovely setting, cows are obviously well loved and looked after. Very gentle and happy to interact.... See more

Rated 5 out of 5 stars

I booked a junior driving experience for my son for his birthday and he absolutely loved it! The whole experience was fantastic. Seeing him driving super cars was amazing and such a good idea to allow... See more

Company replied

Rated 5 out of 5 stars

Nat & Lizziewere both wonderful in sorting out my present that had been booked at the wrong zoo. There were both professional and helpful and couldn't have done more for me. I look forward to... See more

Company replied


Company details

  1. Gift shop

Written by the company

WonderDays is an experience day company that offers you not only flexibility in the adventures you choose, but we have great customer service plus free exchanges should you change your mind! We have a 30-Day refund policy which means your money back, hassle-free if you change your mind. We offer instant delivery E-vouchers with email vouchers sent straight to your inbox within an hour. If you order before 3pm, your experience will be in the post the same day. With experiences like afternoon tea, track days, escape rooms, bungee jumping, hot air balloon rides, pottery making and West End experiences, we really have something for everyone!


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(576)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needed to change my voucher dates

Needed to change my voucher dates, after getting in touch with wonderdays my question was answered so quickly and sorted with no problems
Thanks Lizzy

15 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you for taking the time to leave this review.

Rated 5 out of 5 stars

Lizzie M in customer service set the bar high

Lizzie M in customer services came back on my inquiry within minutes of business opening hours. Very impressed she got the root of my query and solved the issue immediately. Thank you.

15 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We're glad Lizzie could help and thank you for this great review.

Rated 5 out of 5 stars

Lizzie M

Lizzie M. Is such a patient and amazing customer service personnel, she answered all my questions and proffered solutions to the issue I had.
Great job Wonderdays.

12 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Oge

Rated 1 out of 5 stars

Booked a driving experience for my…

How bloody convenient to say your team would help when there is not a number to call. And for the records, u never replied to any emails

Booked a driving experience for my son's 13th bday and after taking the money for the booking - saying the booking could be made all over the country - i released they booked the driving experience ONLY to a location of their choice, without telling me where.
As they are a 3rd party brokers they obviously get high paid commission placing bookings somewhere rather than others, and the last thing in their mind is the client care as its they problem having to travel hours and hours and have to spend overnight accommodation as they job is solely to collect money and disappear when it comes to provide after sale care and support.
Typical broker blood sucking machines....
Conveniently they do not have a number to speak with someone, but only a recorded message telling you to email me, so that they will reply when they haven't got anything better to do.

2 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We are sorry to hear that you were disappointed with your experience and appreciate you taking the time to share your feedback.

To clarify, your WonderDays voucher was not restricted to Scotland, nor was a location selected on your behalf. As with many of our experience vouchers, customers are able to choose from a number of participating suppliers and locations across the UK when arranging their booking.

Following your enquiry, we provided details of four available suppliers offering this experience. While one supplier operates solely in Scotland, the remaining suppliers offer venues across various UK locations, allowing customers to select the option most suitable for them.

Our customer support team responded promptly to each of your enquiries and worked to provide the information needed to help arrange your booking.

Your voucher remains valid and there is still time to book your experience at a location that works for you. If you would like any further assistance identifying the most convenient venue, our team will be happy to help.

Rated 5 out of 5 stars

I emailed customer support and Lizzie M…

I emailed customer support and Lizzie M replied. From start to finish Lizzie was super helpful and went above and beyond to help me with my issue of an expiry date. Very kind, reassuring and professional. Thankyou Lizzie.

10 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We're so glad Lizzie could help and we hope you enjoy your experience.

Rated 5 out of 5 stars

A great customer support experience

A great customer support experience. Lizzie has been absolutely brilliant, explaining with great clarity what was happening and how to proceed.
Lizzie even put the right item in my basket to exchange my voucher so I didn't have to find it myself.
Also a lot of flexibility with options offered and patience with my many questions and super slow replies. Couldn't possibly have been more helpful. Thank you Lizzie!

8 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

What a lovely review! Thank you for taking the time to do it and we hope you have a great experience!

Rated 5 out of 5 stars

Very helpful customer service team

Very helpful customer service team. The vouchers were sent out to me in person and made a great raffle prize for our event.

21 May 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you for leaving us this great review.

Rated 5 out of 5 stars

Great afternoon at the farm

I grew up on a farm in Fife, and there were Highland cows in the field by our house. I loved these big, gentle, beasties, but hadn't seen one up close for years. Until last weekend, when me and my grandson visited a farm a few miles away and got to feed, groom, and pet some gorgeous highlanders. It was just an ordinary farm, with some not so common animals, the highlanders of course, and llamas, alpacas, a Shetland pony, various rare breed sheep and lots of smaller animals and chickens, geese, etc. It was a brilliant afternoon out.

30 May 2026
Unprompted review
WonderDays logo

Reply from WonderDays

It's such a lovely experience! We're glad you enjoyed it and you enjoyed your afternoon. Thank you.

Rated 5 out of 5 stars

Great experience with Wonder Days

We were given a Wonder Days experience as a gift. We realised the voucher had expired and so contacted Wonder Days in the hope that they could help.
Lizzie was amazing, she couldn’t have been more helpful and sorted the issue very efficiently.
She extended the voucher so that we had extra time to use it and was so pleasant to deal with.
We recommend this company and a big shout out to Lizzie who is a superstar!
Would certainly use Wonder Days in future.

8 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

We're glad to hear that Lizzie could help and we look forward to welcoming you again :-)

Rated 5 out of 5 stars

Delicious

We received a warm welcome. The bar was small and inviting and the cocktails tasted amazing

5 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Sharon.

Rated 5 out of 5 stars

Unavailable experience

I had an issue with booking an experience that had been purchased for me, as it was no longer available. Lizzie was extremely informative and helpful throughout the process, going above and beyond to resolve the issue. Her excellent customer service and willingness to help made the experience much smoother. Thank you, Lizzie!

5 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you for this great review Katie and we're glad Lizzie could help.

Rated 5 out of 5 stars

Excellent Customer Service provided by Lizzie

Lizzie, was keen to find out about the issue with the voucher and was very considerate in sorting out an appropriate solution.

Quick, polite and solution oriented, exactly what excellent customer service should look like.
Keep up the Great Work Lizzie.

5 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you for this great review and we're happy to hear Lizzie helped you.

Rated 5 out of 5 stars

I have been dealing with Lizzie

I have been dealing with Lizzie, who has the most outstanding customer service skills iv come across in a long while, her comms are brilliant, and will go out of her way to help you. She is a real asset to this company and wish her all the success she deserves. Keep up the good work.

3 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Lizzie really goes out of her way to help so we're really pleased she could assist you. Thank you.

Rated 5 out of 5 stars

WonderDays -British Ale Gift Box

British Ale Gift Box

Wonderdays were very helpful when we had an issue in activating the voucher and we have received the gift box. The beer/ale is of good quality but have to say I feel it is overpriced.

1 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Bill.

Rated 1 out of 5 stars

What a massive con!!

What a massive con!!! I got a voucher for a driving experiance, hardly any days to book and if you booked a weekend extra £25 and £30 insurnace, then if you choose a good track £55 more. So thought I'd swap for a night away however can't use it in June July or August.
Don't be sucked in to this money scam, just book direct and save you money. So unspet.

3 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.

We appreciate that additional charges for certain driving experiences, such as weekend upgrades, premium track selections, or optional damage waivers, can be frustrating. These details are outlined within the experience information before booking, but we appreciate that this can still be disappointing if it wasn't what you expected..

The reason so many customers choose WonderDays is the flexibility we offer. If an experience isn't quite right, vouchers can be exchanged online for thousands of alternative experiences, and we also offer a 30 day refund policy for unused vouchers purchased directly through us. In addition, most vouchers are valid for 12 months, giving recipients plenty of time to choose a suitable date and experience.

We're sorry that the overnight stay options you looked at didn't meet your requirements. Availability and peak-season restrictions can vary between our hotel partners but we value your feedback.

Rated 5 out of 5 stars

I spoke with Lizzie today who was…

I spoke with Lizzie today who was amazing! She got back to me very quickly and helped me find a solution! Thank you so much! 😊

2 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you Lucy for this lovely review.

Rated 5 out of 5 stars

Great customer service

Great customer service!
I had made a mistake with regards to validating my vouchers due to miscommunication between myself and the person enjoying the experience with me. I emailed Wonderdays and it was dealt with quickly and efficiently by Lizzie M.

1 June 2026
Unprompted review
WonderDays logo

Reply from WonderDays

Thank you for this review and we're glad Lizzie could help.

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