Lovely people to deal with. The team at Wood and Beyond are helpful, knowledgeable lovely people who are a different league to some of the chain shops we went into. They are an independent family busi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had to change my order and the support I got from the lovely lady in customer services was amazing. She was knowledgeable and friendly and I really did feel they cared about my experience. She... See more
Company replied
Maria at Wood and Beyond has been great - I needed help over the phone while on holiday in Spain and she was able to deal with my queries very well. My builder tells me that Wood & Beyond is his supp... See more
Company replied
I would like to thank Maria and Cheuk, for their professional Service and support , to enable me to reserve and keep the current discount that was on the website. Samples was sent and received by c... See more
Company replied
Company details
Information provided by various external sources
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Contact info
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4.8
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great product & great service as always…
Great product & great service as always 👍
11 May 2026
Unprompted review
Reply from Woodandbeyond
Thank you very much for your positive review. We are delighted that you were satisfied with both our service and products. Maintaining high standards for our customers is very important to us.
We hope to have the pleasure of serving you again soon.
Reply from Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
💖 ⭐️ THANK YOU NATALIA!
💖 Fantastic customer service from Natalia and the Team at Wood and Beyond. My first choice wasn't available but the alternative Natalia recommended was even better, plus a great discount. Efficient, excellent product knowledge, professional and genuinely warm and friendly. THANK YOU! 👏🏾
9 May 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Natalia the customer service agent I…
Natalia the customer service agent I dealt with was fantastic, nothing was too much trouble. Great company.
5 May 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Very easy to change an order following…
Very easy to change an order following unexpected delays.
5 May 2026
Unprompted review
Reply from Woodandbeyond
We truly appreciate your kind review and feedback.
Amended review - Sorry but I won't be back again.
*** AMENDED - I was asked to provide this review BEFORE progressing with the order to qualify for a discount - here's what happened afterwards:
I'd previously bought flooring from Wood and Beyond and needed more to extend it into another room. As my original flooring had been discontinued, I contacted them for advice and specifically asked them to recommend the closest replacement.
Unfortunately, the product they recommended turned out to be very different from what I already had. Although the sample looked like a reasonable match, once installation started we discovered:
The board lengths were much shorter, creating a noticeably different pattern.
The flooring used a different tongue-and-groove system instead of click-fit, meaning every board had to be glued together.
We had to purchase additional accessories that weren't made clear upfront.
The installation took an extra day, costing me around £200 in additional labour.
The finished floor was significantly lighter than both my existing flooring and the sample I had been shown.
By the time these issues became apparent, we'd already scheduled the fitter and started laying the floor, so returning it simply wasn't a realistic option.
To be fair, customer service remained polite throughout and they did respond to my emails. However, I was disappointed that the resolution offered was simply to return any unopened boxes, which wasn't practical once the installation was underway.
My biggest frustration isn't the natural variation you expect with wood flooring—it's that the key differences between the original product and the recommended replacement weren't explained before I purchased it. Had they been, I could have made an informed decision or chosen a different product.
A disappointing experience from a company I'd previously been happy to use.
4 May 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Customer service has been fantastic…
Customer service has been fantastic while choosing flooring. Waiting for samples confident that we will find something suitable. Cheuk has been really helpful. Thank you
2 May 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Passing on this Recommendation
Wood and Beyond were recommended by a friend. I visited their store where they had a very good selection of samples to look through. Their big wooden panels that you can easily lie on the ground made choosing something quick and painless. The price was fantastically competitive as well.
2 May 2026
Unprompted review
Reply from Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Great service and lots of quality…
Great service and lots of quality samples for you to look at . Thanks .
2 May 2026
Unprompted review
Reply from Woodandbeyond
We truly appreciate your kind review and feedback.
Reply from Woodandbeyond
Thank you for your review.
Omitted discount code was honoured
I unfortunately forgot to include a discount code when I placed an order. When I realised my mistake I then emailed to send the code in the hope that it could still be applied. Natalia very graciously organised the discount and arranged a refund to my account, even adding an extra discount. This was very much appreciated.
30 April 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Amazing customer service from Natalia
Amazing customer service from Natalia.
There was an issue with stock and delivery and Natalia resolved it all.
Excellent service.
1 May 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
proper customer service
Really helpful team with a phone number that gets answered. Only just ordered so don't have the product yet but feelign confident.
29 April 2026
Unprompted review
Reply from Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
My transaction was dealt with by Chuks
My transaction was dealt with by Chuks. Very helpful and attentive. This is my second order with Wood and Beyond and will recommend them to friends and family.
29 April 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Reply from Woodandbeyond
We truly appreciate your kind review and feedback.
It is great to know that you had a positive experience with our products and customer service. We continuously strive to provide high-quality flooring and excellent support, so your comments mean a lot to our team.
Thank you once again, and we hope to serve you again soon.
Great service, value
Veronica's service is extremely well.
She helped us decide which floor suits for us
11 April 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Great selection and pricing
Wood And Beyond always have a great selection of flooring and very competitive prices. This is the second time I'm buying my floor from them and the staff are very well informed and the process very smooth. Would definitely recommend them.
24 April 2026
Unprompted review
Reply from Woodandbeyond
Thank you for taking the time to leave us your review.
We are delighted to hear that you were happy with both our products and the service provided. Customer satisfaction is extremely important to us, and it is always rewarding to know that our efforts are appreciated.
We look forward to welcoming you again in the future and assisting you with any upcoming projects.
Excellent service provided by Cheuk-yee.
23 April 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
The service was outstanding and…
The service was outstanding and extremely helpful. Veronica ducci was really good and professional.
21 April 2026
Unprompted review
Reply from Woodandbeyond
Thank you for taking the time to leave us your review.
We are delighted to hear that you were happy with both our products and the service provided. Customer satisfaction is extremely important to us, and it is always rewarding to know that our efforts are appreciated.
We look forward to welcoming you again in the future and assisting you with any upcoming projects.
Straightforward and really easy to deal…
Straightforward and really easy to deal with. Bought their herringbone, loved it so much we bought it again for more of our house
Great service and good price!
24 April 2026
Unprompted review
Reply from Woodandbeyond
We truly appreciate your kind review and feedback.
It is great to know that you had a positive experience with our products and customer service. We continuously strive to provide high-quality flooring and excellent support, so your comments mean a lot to our team.
Thank you once again, and we hope to serve you again soon.
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