I accidentally ordered my toddler play structure to my old address. I followed up with a quick email - Rennie and the team at Wood Wood Toys were quick to rectify the situation, despite it being my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always, excellent service from Wood Wood Toys. Super responsive and accommodating to my request and friendly. They carry high quality toys and other items. I’ll continue to shop this store and reco... See more
Excellent quality product shipped and delivered very fast. My granddaughter is going to love this Pickler triangle toy! Thanks
The wobble/balance board is very sturdy and beautiful looking. My 3 year old grandson got on it immediately after opening. I can see it will give him good practice in developing his balance and crea... See more
Company details
Written by the company
Wood Wood Toys is Canada's favourite wooden toy store. Family owned since 2017, we create and carry the best wood and educational kid-powered toys from Canada and around the world. We are Canada's eco-friendly, budget-friendly wooden toy store. We've hand-picked the best wooden and open-ended toys from around the world, including major brands like Grimm's, Grapat and Gluckskafer. We have Canada's biggest selection of Candylab cars and trucks, and we are the only place you will find exclusive collections from Avdar, Brin d'Ours and more! Why Wood Wood Toys? Real toys, real people We are a family-owned store, supporting independent family-run toy manufacturers from around the world. 5 Star Service We pick and pack every order with care. Your experience is what sets us apart. See our hundreds of five star reviews! Toys for good Your order is carbon neutral: we invest in carbon credits and carbon capture to offset shipping emissions.
Contact info
360 Bleecker Ave, Rear Building (Garage), K8N3V5, Belleville, Canada
- info@woodwoodtoys.ca
- www.woodwoodtoys.ca
4.8
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spectacular customer service
I had an issue with an item and the customer service was phenomenal. Really above and beyond.
Thank you Wood Wood Toys!
19 December 2023
Unprompted review
No inventory
Made a purchase for Christmas, was advised a week later that they did not have stock to fulfill the order which was disappointing.
24 November 2023
Baby rattles
Beautiful rattles that my twin grandchildren will enjoy, my son said only wood toys for their first few years and this company has beautiful ones, great service, delivery on time.
25 November 2023
Your customer approach left me feeling…
Your customer approach left me feeling quite happy with my purchase and your products are very appealing.
26 November 2023
Got back to my query very quickly.
24 November 2023
AMAZING!!!
AMAZING!!!! Incredible customer service, awesome quality toys. A great business. I’ve bought from Wood Wood Toys multiple times, and I will absolutely do so again in the future.
23 November 2023
Wood Wood Toys offers value for money
Wood Wood Toys offers value for money. Love the quality of their products. Very well made wooden toys! They are super efficient in processing my order, and quick to respond to my enquiries. In Singapore, I received the shipment from Canada within 5 days though they mentioned 4 to 6 weeks. Superbly efficient.
10 November 2023
Always a great shopping experience
Always a great shopping experience, friendly, great quality products that your little one will love with quick shipping.
10 November 2023
Reply from Wood Wood Toys
Hi Liz! Thank you so much, it means the world to us whenever anybody takes the time to leave a happy review. We're glad that you found us. Enjoy the toys!!
Great online shopping experience
Great website design (easy to navigate and checkout); great toys selection and good prices
8 November 2023
Reply from Wood Wood Toys
Hi Marie-Veronique. We're so happy to know that you find it easy to shop for exactly what you're looking for. We're lucky to have such great customers who take the time to leave reviews, it helps our small business tremendously. We really appreciate you!
Excellent Product
The item I ordered was exactly what we had hoped for. The little ones were ecstatic!!
The only issue was the shipping with UPS. I was told, by a Wood Wood Toys employee, that shipping would be 1-2 days. It took 4 days to arrive!
26 October 2023
Reply from Wood Wood Toys
Hi Martha,
Thank you for leaving us a review, and thank you especially for highlighting something we can improve on. We're glad that you're loving the climber, please let us know if we can help with anything else. Thank you for being a great customer!
Some of the best customer service in…
Some of the best customer service in the industry! Great pricing and fast shipping! Will be a return customer! Thanks again wood wood toys! : D
31 October 2023
Reply from Wood Wood Toys
Hi Jeffrey! Thank you so much! Good reviews make our day, and we are so happy that we could help you with your order. Thank you for choosing us!
Fast shipping and great prices
Fast shipping and great prices! No complaints! I placed an order, and it was promptly fulfilled and shipped. Their website works well, and I found what I was looking for, and enjoyed browsing for other toys.
25 October 2023
Great block set
Great block set, they aren’t too big or too small and looks like they will stand up well.
24 October 2023
-Will be buying from Wood Wood Toys again
-Easy to use website
-Great updates on shipping, product was delivered on day and time promised.
-Product quality was great, I am excited to use these items in my classroom
-Especially appreciated the hand written thank you note, nice touch
7 October 2023
Reply from Wood Wood Toys
Hi Cynthia,
Thank you so much for leaving us a review. We're glad that you're our customer, please shop again any time -- we hope that the kiddos in the classroom are loving the toys and learning materials you picked out!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.