Wool and the Gang Reviews 

6,807
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 413 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high-quality wool and yarn, noting their vibrant colors and softness. Many appreciate the wide selection of products and comprehensive kits, finding the clear, easy-to-follow instructions and helpful video tutorials make projects enjoyable for all skill levels. The ordering process is often described as simple and efficient, with deliveries arriving promptly and well-packaged. However, some people mentioned specific product issues like yarn containing multiple joins or knots, making it challenging to use. Others found instructions could be more detailed, occasionally lacking clear visuals or having errors. A few reviewers also experienced delivery delays or lost orders, especially with certain carriers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing the yarn as beautiful, soft,... See more

Quality

Customers had positive experiences with quality, frequently praising the yarn as beautiful, soft, and easy to... See more

Delivery service

People report positive experiences with delivery service, often praising the fast and efficient shipping,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of use of the... See more

Instructions

Reviewers highlight positive aspects of instructions, with many finding them clear, easy to follow, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

As a returning knitter, after a 20 year break, my wool and the gang project has been a great way to get my confidence back and my enjoyment of knitting. The pattern is very easy to understand and the... See more

Rated 5 out of 5 stars

I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more



Company details

  1. #16 of 16 best companies in Yarn store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,807)

455 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my new raffia

Love my new raffia! This is one of the sturdiest raffias I’ve found, making it an excellent choice for bags, hats, and more. Thank you, too, for offering such a wide selection of colors. They’re perfect for summertime projects!

31 May 2026
Rated 5 out of 5 stars

It’s great!

Found this website when looking for yarn. I was starting crochet as a beginner but the kits have given me the confidence to try even more with my crochet, I never knew I could make so much! Highly recommend!

18 May 2026
Rated 3 out of 5 stars

It is a clear pattern

It is a clear pattern, and the colour of the rafia is great.

The guide time is overly optimistic and the raffia gets in a mess far too easily.

18 May 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hello,

Thank you for your feedback!

Due to the paper nature of this yarn you need to be careful when pulling the yarn from the ball, as unlike wool or cotton, the yarn is very smooth and can fall away from the structure of the ball quite easily!

The raffia yarn is held together with 2 strands of extra yarn which are tied around the outside of the ball to protect it. Both of these strands have knots in them, you can cut these strands or undo the knots to start the ball. I find it best to leave the ball band in place, and start working from the inside of the ball. Some people I know put it in a yarn bowl as well to help keep it tidy, or a small project bag where it doesn't have space to move around.

We hope this helps!

Best Wishes,
Customer Service | Wool and the Gang

Rated 5 out of 5 stars

My experience was great!!!

My experience was great!!!
I didn’t have a problem with getting my kit.
I love it!!!
Thank you for your beautiful kits!!!
I received it on time!!!
Keep doing what you are doing!!!
Thank you
Rita Vella

11 May 2026
Rated 5 out of 5 stars

Great service and product

I love the kits I have bought, the wool is fabulous and very good to knit with . I have made 4 scarves and a baby jacket. The packing is excellent and the kits provide all that you need for the project.
I love the colours. The only downside is that it’s expensive so I can’t buy as much as I want .

12 May 2026
Rated 4 out of 5 stars

Unusual style of writing a pattern

Wool seems nice but haven't washed it yet. The wool can split. Pattern is strange there are few measurements. Sizing is worked out by number of rows so you need a row clicker. No photo of garment so that you can compare pattern.

11 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look