Wool and the Gang Reviews 

6,808
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the wool and yarn, often highlighting its beauty, softness, and wide range of vibrant colors. Many appreciate the clear, easy-to-follow instructions and helpful video tutorials provided with the kits, making projects enjoyable for all skill levels. The ordering process is frequently described as easy and convenient, with products arriving promptly, well-packaged, and in good condition. However, some customers noted issues with yarn quality, specifically mentioning knots, joins, or difficulty unwinding the yarn from the ball. A few other people also felt that delivery could be slow or had problems with specific carriers, leading to delays. Additionally, some reviewers found certain instructions or patterns to be less specific, contain errors, or lack sufficient visual guidance. There were also mentions of colors appearing different online compared to the physical product.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful, soft, and high-quality yarn,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the yarn and wool as beautiful,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast and... See more

Order

Customers had positive experiences with order, often praising the ease of use of the website and the prompt... See more

Instructions

Consumers generally express satisfaction with the instructions, often finding them clear, easy to follow, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

As a returning knitter, after a 20 year break, my wool and the gang project has been a great way to get my confidence back and my enjoyment of knitting. The pattern is very easy to understand and the... See more

Rated 5 out of 5 stars

I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more



Company details

  1. #16 of 16 best companies in Yarn store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(6,808)

421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely cardigan…

This cardigan knitted up really quickly - I finished it in a week! I found the instructions clear and the wool easy to work. I enjoyed making this garment. My daughter is looking forward to wearing it.

16 February 2026
Rated 5 out of 5 stars

As a knitting first timer

As a knitting first timer, I loved that I could purchase a whole package, including everything I needed for the scarf. Quality products.

4 February 2026
Rated 5 out of 5 stars

The quality of the raffia yarn is…

The quality of the raffia yarn is exceptional. As a maker and owner of a small craft business, I’ve tried many other brands and always return to Wool and the Gang for a reliable product and service.

10 February 2026
Rated 5 out of 5 stars

Highly satisfied

My order arrived quickly, we'll packaged and excellent quality. Tha instructions are easy to follow. I haven't finished yet but can't wait to wear it 😍

2 February 2026

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